Careers

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• (Live Chat support area) Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
• (P2P support area) Support and professionally mediate customer disputes within the P2P market.
• (P2P support area) Investigate and monitor transactions to detect and prevent fraudulent activity.
• Deliver an efficient and excellent customer service experience aligned with company standards.
• Manage and follow up diligently on inquiries and complaints from current and prospective clients.
• Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
• Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
• Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
• Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

• Previous experience in customer service or frontline support (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage.
• Experience in fintech, financial services, dispute resolution or crypto trading is a plus.
• Strong numerical awareness with a keen eye for data, statistics, and detail.
• Fluency in English and Russian, both written and spoken, to effectively support the dedicated market.
• Knowledge of blockchain, crypto, or P2P payments is a strong plus (especially for P2P support area)
• Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive salary + meal vouchers 
• Learning & development programs to help you grow 
• Work from our modern, stylish office in Stary Browar, Poznań 
• Vacation allowance, Holiday bonuses, and other perks from our Social Fund 
• Private medical insurance to keep you covered 
• Relax in our chillout zone with table football, Nintendo, and more 
• Access to Multisport Plus card for fitness and wellness 
• Fresh start: A new project where your contributions are noticed.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

Are you someone who’s naturally friendly, positive, and enjoys helping others? Are you fluent in German and confident in expressing yourself on a wide range of topics? If so, we’d love to meet you! 

At Conectys, you’ll join a supportive and international team where your voice matters, your ideas count, and your growth is part of our success. As a Customer Support Representative, you’ll be at the heart of what we do—helping customers get the answers and support they need while enjoying the journey of professional development. 

 

What You’ll Do: 

• Provide top-notch customer support via phone, email, or chat 

• Understand customer needs and offer clear, effective solutions 

• Handle inquiries and complaints with empathy and professionalism 

• Follow predefined workflows and channel-specific procedures 

• Participate in testing/launching/implementing new working products or tools 

What You Bring: 

• German (B2/C1) – spoken and written 

• English (B2) – enough to collaborate with your teammates 

• Confident computer skills – including Microsoft Office 

• You’re a regular smartphone user 

• Friendly communication style, patience, and attention to detail 

What You’ll Love: 

• Competitive salary + meal vouchers 

• Work from our modern, stylish office in Stary Browar, Poznań 

• Small, friendly team where your contributions are noticed 

• Relax in our chillout zone with table football, Nintendo, and more 

• Private medical insurance to keep you covered 

• Vacation allowance, Holiday bonuses, and other perks from our Social Fund 

• Peer recognition program to celebrate your hard work 

• Learning & development programs to help you grow 

• Access to Multisport Plus card for fitness and wellness 

 

Why Conectys? 

With over 3000 people across 11 sites, Conectys is one of the fastest-growing BPOs in the industry—supporting clients from Gaming, Entertainment, Electronics, Healthcare, and more. Here in Poznań, you’ll feel the charm of a tight-knit, fun team in a vibrant, office-based setting. 

Diversity Matters: 

We celebrate our differences and are proud to be an inclusive employer. No matter your background, you’re welcome here.