Conectys
Poznan, Poland
Posted 8 hours ago
Are you a “tech-savvy” person who speaks fluent Greek? If yes, are you ready to turn these skills into a career?
As a Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background.
Your responsibilities
- You will provide best-in-class customer service and problem resolution to customer queries
- You will resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution
- You will initiate, manage, answer, and solve customers’ queries
- You will professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly at first contact
- You will assist all customer queries by offering precise explanations, concise, complete, and within the agreed terms
Our requirements
- A C1 level of Greek, both written & spoken
- A B2 level of English, both written & spoken
- Proficiency with Microsoft Office applications, especially in Excel
- Standard Operating system understanding and Office tools knowledge
- Web-based applications and database operating acquaintance and skills
- Technical understanding
What we offer
- Competitive salary package & meal vouchers
- Social Fund (Christmas Bonus, Holiday Allowance, etc.)
- Employee Recognition
- The opportunity to work in a multicultural environment
- The opportunity to work from home – remote work
- Private medical insurance
- Access to Multisport Plus card
- Learning programs for your development
- Wellness activities for your wellbeing