Careers

Job description:

Job description:

You come with:

• A C1 level of English, both written & spoken
• Min. 1 year of experience in managing teams
• Previous BPO experience would a plus
• Good communication and leadership skills;
• Ability to adjust your frame of thinking and quickly change priorities to meet deadlines;
• Proactivity, driven to suggest and implement quality;

Your day in Conectys:

•  Provides supervision and direction to subordinate staff and coordinates work flow;
• Assigns staff to cover workload and contingency plans for it;
• Monitors and analyze the accuracy, completeness, and timeliness of completion of the duties for the team supervised work performance, identifying problems with performance and solutions to those problems, initiating formal measures to correct misconduct;
• Serves as a liaison between the team and other offices/departments for the distribution and collection of information and to resolve operational issues;
• Act as point of escalation for the supervised team;
• Ensure and supervises the maintenance of personnel records (annual/medical leaves/unpaid etc) time sheets for staff supervise
• Participates and/or conducts performance evaluations on subordinated staff and reports on it;
• Supervises the development and implementation of training programs within the supervised team;
• Ensure proper communication and implementation to/for the team effective procedure / process updates /

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you a visionary recruitment leader ready to scale operations across Asia? Do you excel at navigating diverse talent landscapes and driving high-performance teams to success?

As our APAC Recruitment Manager, you will be the strategic architect of our talent acquisition efforts across the Philippines, Taiwan, and Malaysia. You will not only lead regional teams but also refine our cross-border selection processes to ensure we attract and retain the best multilingual talent in the industry. A background in BPO management, a sharp analytical mind, and the ability to bridge cultural gaps are essential for this pivotal role.

At Conectys, we’re turning the page from Business Process Outsourcing to Business Transformation Outsourcing. The result: elastic, lightning-fast and cost-efficient CX, Trust & Safety compliance, Data Annotation & Labeling, and Content Moderation. Business transformation goes beyond adding headcount in outsourcing with our four‑talent engine that is designed to transform business operations in a more agile, intelligent and cutting‑edge way. Conectys is human expertise and native technology, working in seamless harmony and driving business growth

Within your role, you will:

• Manage Regional Performance: Lead the performance management, development, and continuous learning of TA teams in the Philippines, Taiwan, and Malaysia to secure robust regional capabilities.
• Execute Regional Protocols: Secure the adequate execution of TA tactical routines, including Market Research, Compensation & Benefit, and TA Project Management protocols across the APAC region.
• Optimize Sourcing & Pipeline: Develop and implement effective regional sourcing strategies to staff your coordinated geography in strict observance of Employer Branding and site-specific guidelines.
• Design Selection Solutions: Recommend and design adequate selection processes, including the creation of specialized tests and interview techniques tailored to complex regional projects.
• Serve as Regional PM: Act as the Project Manager (PM) for all local and regional Conectys TA projects, ensuring end-to-end implementation according to applicable policies.
• Drive Data Integrity: Ensure regional recruitment databases (Leads and Interview modules) are meticulously maintained and updated according to company procedures.

Place of work: Iloilo or Davao Office

What will make you successful for the role:

• Experience: Minimum 2 years of experience in recruitment and selection, specifically in a supervisory or managerial capacity within the BPO sector.
• Language Skills: Proven English proficiency, at least C1 level is essential for coordinating across our diverse Asian hubs.
• Technical Mastery: Advanced expertise in Sourcing, Head-hunting, and various interview techniques (STAR, Panel, Group).
• Strategic Acumen: Deep knowledge of the BPO industry, Compensation & Benefits, and the ability to manage regional stakeholders effectively.
• Cultural Intelligence: Advanced “Culture Map” skills to navigate the nuances of the Philippine, Taiwanese, and Malaysian markets.

Sounds good? Find out what you can get:

• Competitive Package: A salary and benefits package that reflects your expertise and regional responsibilities.
• Global Exposure: The opportunity to manage complex, multi-country projects in a truly multi-cultural environment.
• Health & Security: Private medical insurance and a commitment to your professional well-being.
• Professional Growth: Access to organized training sessions designed to meet company objectives and your career goals.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background

As a Workforce Management Planner, you are part of the Operations team, the center of our business. Within the role you will get the chance to organize workflows. You will accurately assign agents to workloads in compliance with the Labor Laws of specific sites. Above all, you will get a chance to grow, learn, and build your career.

At Conectys, we’re turning the page from Business Process Outsourcing to Business Transformation Outsourcing. The result: elastic, lightning-fast and cost-efficient CX, Trust & Safety compliance, Data Annotation & Labeling, and Content Moderation. Business transformation goes beyond adding headcount in outsourcing with our four‑talent engine that is designed to transform business operations in a more agile, intelligent and cutting‑edge way. Conectys is human expertise and native technology, working in seamless harmony and driving business growth

Your responsibilities:

• Based on Contact Center trends, generate staffing requirements for long/short-term hiring and training, and consistently deliver accurate staffing forecasts;
• Provide recommendations for required headcount (HC) based on forecasted volume or target hours, and determine handling capacity;
• Create and manage shift schedules and other activities for the employees, ensuring that all legislative requirements are met and that a fair rotation of preferences is applied;
• Present the plan to internal Operations Leaders;
• Present, on request, to the client information about volumes, challenges, schedules, and potential/applied changes;
• Track forecast to actual performance and use data/information for the next forecasting cycle.

Our requirements:

• University degree;
• A B2/C1 level of English (both written & spoken);
• Minimum 2 years of experience fulfilling a Workforce Management (WFM) position (preferably experience with forecasting and scheduling);
• Knowledge of the WFM and/or Data Management theories & best practices;
• Excellent command of Microsoft Office tools (especially Excel);
• Analytical, structured thinking;
• Good communication skills.

What we offer:

• Competitive salary + meal vouchers
• Learning & development programs to help you grow
• Work from our modern, stylish office / work from home possibilities (hybrid)
• Private medical insurance to keep you covered
• and more… (depending on the Conectys location)

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

As a Real-Time Management Specialist, you will play a pivotal role in ensuring operational efficiency and service excellence within a dynamic environment, or any other real-time operational setting. Your primary responsibility will be to monitor and manage real-time activities, resources, and performance metrics to optimize service delivery and achieve organizational objectives.

At Conectys, we’re turning the page from Business Process Outsourcing to Business Transformation Outsourcing. The result: elastic, lightning-fast and cost-efficient CX, Trust & Safety compliance, Data Annotation & Labeling, and Content Moderation. Business transformation goes beyond adding headcount in outsourcing with our four‑talent engine that is designed to transform business operations in a more agile, intelligent and cutting‑edge way. Conectys is human expertise and native technology, working in seamless harmony and driving business growth

Within your role, you will be responsible for:

• Real-Time Monitoring: Monitor key metrics such as call volume, queues, agent availability, and service levels to quickly identify and address operational issues.
• Resource Allocation: Adjust staffing, schedules, breaks, and task assignments in real time to meet demand and maintain service performance.
• Queue Management: Optimize queue performance by managing routing, priorities, and resource allocation to reduce wait times and improve customer experience.
• Performance Analysis: Analyze real-time data, identify trends and gaps, and provide actionable insights through reports and dashboards.
• Adherence Management: Track schedule adherence and performance standards, addressing deviations through coaching and corrective actions when needed.
• Communication & Coordination: Collaborate with supervisors, agents, and stakeholders, providing timely updates on performance, issues, and escalations.
• Forecasting Support: Support forecasting and workforce planning activities by analyzing demand patterns and staffing requirements.
• Incident Management: Coordinate response efforts during service disruptions, implementing contingency plans to minimize operational impact.
• Technology Utilization: Use workforce management and monitoring tools to improve efficiency, automation, and decision-making.
• Continuous Improvement: Identify and implement process improvements, best practices, and operational efficiencies to enhance performance.

What will make you successful for the role:

• A C1 level of English proficiency (both written & spoken);
• Previous similar experience is a strong plus
• Advanced MS Excel skills
• Curiosity, always looking for solutions
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;
• Ability to work under pressure

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• The opportunity to work from a modern office / work from home possibilities (hybrid);
• Private health insurance;
• Learning programs for your development.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Location: Remote or Hybrid (EMEA region)


Who We Are

At Conectys, we are not your typical BPO—we are rewriting the playbook for customer experience, content moderation, data annotation, and digital operations. We combine human expertise with next-generation technology to help global brands deliver smarter, faster, and more scalable services.

The Role

The AI Solutions Developer will design, build, and deploy practical AI-powered solutions that improve operational efficiency, decision-making, service quality, and employee experience for our clients.

What You’ll Do

• Design, develop, test, and deploy AI-powered applications, automation workflows,
• Translate business challenges into technical AI solution designs, working closely with Operations, IT, and client-facing teams.
• Build integrations with existing platforms, APIs, data sources, and enterprise systems to ensure AI solutions are usable in real business workflows.
• Develop and optimize solutions using large language models, prompt engineering, retrieval-augmented generation, automation tools, and cloud-based AI services.
• Prototype quickly, validate use cases with stakeholders, and move successful pilots into maintainable, production-ready solutions.
• Monitor solution performance, accuracy, latency, and user feedback, continuously improving quality and business value.
• Document solution architecture, workflows, prompts, technical decisions, and operational handover materials.
• Support responsible AI practices, including privacy, security, compliance, explainability, and appropriate human-in-the-loop controls.

What You’ll Own

• AI solution development from initial discovery and brief to deployment
• Automation workflows and system integrations
• Solution performance, adoption, accuracy, and business impact
• Responsible, secure, and scalable AI implementation
• Rapid prototyping and continuous improvement of AI use cases

What You Bring

• Bachelor’s or Master’s degree in Computer Science or a related field.
• 1-2 years of experience in software development, automation engineering, AI engineering, data engineering, or a similar technical role – AI/ML system development across domains (NLP, CV, Multimodal AI)
• Strong hands-on experience with Python, Javascript and working knowledge of APIs, databases, cloud services, and ideally React for web apps
• Familiarity with workflow automation, process mining, BI dashboards, or low-code/no-code platforms.
• Practical experience building solutions with generative AI / LLMs, prompt engineering, AI APIs, RAG patterns, vector databases, or orchestration frameworks.
• Ability to understand business processes and convert them into clear technical requirements, prototypes, and production-ready solutions.
• Good understanding of data handling, model evaluation, testing, monitoring, troubleshooting, and performance optimization.
• Strong analytical thinking, curiosity, and problem-solving skills, with the ability to work independently in ambiguous, fast-moving environments.
• Excellent communication skills and the ability to explain technical concepts clearly to non-technical stakeholders.
• Awareness of data privacy, information security, and responsible AI principles.

Nice to have:

• Experience in BPO industry, customer experience environments and/or consulting.
• Experience with Microsoft Azure AI, OpenAI services, Copilot Studio, Power Apps Platform, similar AI/automation ecosystems.
• Understanding of multilingual AI use cases, quality assurance automation, knowledge management, or workforce productivity solutions.

Why You’ll Love It

• Remote-first environment with global exposure
• Opportunity to shape practical AI adoption in a fast-moving international business
• High ownership and direct impact on operational efficiency, quality, and employee experience
• Space to experiment, prototype, and bring innovative ideas to life
• Entrepreneurial culture where technology, people, and business outcomes come together

Location: Remote or Hybrid (EMEA region)


Who We Are

At Conectys, we are not your typical BPO—we are rewriting the playbook for customer experience, content moderation, data annotation, and digital operations. We combine human expertise with next-generation technology to help global brands deliver smarter, faster, and more scalable services.

The Role

The Presales Technology Consultant is a client-facing role at the intersection of technology, business development, and solution design. You will help grow Conectys’ client portfolio by identifying opportunities, leading discovery conversations, shaping technology-enabled solutions, and translating our AI, automation, analytics, and digital operations capabilities into clear business value for prospective and existing clients.

What You’ll Do

• Support the development of Conectys’ client portfolio by identifying, qualifying, and nurturing technology-led business opportunities across CX, content moderation, data annotation, AI, automation, analytics, and digital operations.
• Prepare and lead discovery calls with prospects and existing clients to understand business challenges, operational pain points, decision criteria, and transformation priorities.
• Translate client needs into clear solution concepts, use cases, value propositions, and high-level technical requirements in collaboration with Sales, Operations, IT, Innovation, and Client Solutions teams.
• Create persuasive presales materials, including solution overviews, demo narratives, discovery summaries, business cases, RFI/RFP inputs, and client-facing presentations.
• Position Conectys’ technology ecosystem and partner capabilities in a way that is practical, credible, and relevant to each client’s operating model and business goals.
• Identify potential leads and expansion opportunities by spotting unmet client needs, market signals, operational inefficiencies, or areas where technology can improve performance, scalability, quality, or cost.
• Support demos, workshops, solution validation sessions, and early-stage pilots by connecting client expectations with feasible technology-enabled delivery models.
• Maintain a structured view of opportunities, discovery insights, client requirements, and follow-up actions to help move qualified leads through the commercial pipeline.

What You’ll Own

• Qualified technology-led opportunities and discovery outputs
• Clear solution narratives that connect technology capabilities to business outcomes
• Presales materials, business cases, and inputs for proposals or RFI/RFP responses
• Pipeline contribution through lead identification, qualification, and follow-up discipline

What You Bring

• Experience in presales, solution consulting, technology consulting, business development, client solutions, or a similar client-facing technology role.
• Strong understanding of AI, automation, CX technology, or enterprise technology solutions, with the ability to explain them clearly to business audiences.
• Awareness of data privacy, information security, and responsible AI principles when discussing technology solutions with clients.
• Proven ability to run discovery conversations, ask structured questions, identify pain points, and convert client needs into solution concepts or commercial opportunities.
• Commercial curiosity and confidence in spotting leads, qualifying opportunities, and supporting pipeline development together with Sales and Client Solutions teams.
• Strong collaboration skills, with the ability to work across IT, Sales, Operations, and senior stakeholders.

Nice to have:

• Experience in BPO and/or consulting industry
• Experience supporting sales cycles, demos, RFIs/RFPs, client workshops, or solution design sessions.
• Familiarity with Microsoft Azure AI, OpenAI services, Copilot Studio, Power Platform, BI tools, workflow automation, or similar AI/automation ecosystems.
• Understanding of multilingual operations, workforce productivity, QA automation, knowledge management, or client experience transformation use cases.

Why You’ll Love It

• Remote-first environment with global exposure and direct interaction with international clients
• Opportunity to influence business growth by shaping technology-led opportunities from the first conversation
• High visibility role connecting Sales, Innovation, Operations, and client decision-makers
• Space to learn, experiment, and turn emerging technology into practical client value
• Entrepreneurial culture where technology, people, and commercial outcomes come together

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing CV creation platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

At Conectys, we’re not your typical BPO we’re rewriting the playbook. Our blend of next-gen AI, CX management, content moderation, and data annotation powers some of the hottest industries on the planet: Social Media, Streaming, Technology, Retail & eCommerce, Gaming, Autonomous Cars, Healthcare, and more.

What will make you successful for the role:

• A B2 level of English Language (both written & spoken);
• A C1 level of Italian Language (both written & spoken)
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Within your role, you will:

• Work office based, One Cotroceni Park, Bucharest
• Offer technical support via phone, e-mail or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching/implementing new working products or tools.
  

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.