Careers

Start your career journey with Conectys

– Today’s Talent, Tomorrow’s Success –

Cairo, Egypt
Posted 2 days ago

What will make you successful for the role:

  • C1 level of English, both written & spoken;
  • min. 1 year of BPO experience
  • min. 1 year of experience in managing teams
  • Good communication and leadership skills;
  • Ability to adjust your frame of thinking and quickly change priorities to meet deadlines;
  • Proactivity, driven to suggest and implement quality;
  • Willingness to work from the office

Within your role, you will:

  • You will coordinate day-to-day activities within your team
  • You will provide guidance to your team members, by answering to their needs, and identifying areas of improvement, training needs;
  • You will define and manage tasks, roles, and responsibilities of your team members in order for them to meet/exceed the SLA’s agreed with our clients;
  • You will supervise the performance of your team, identifying ways to work more effectively;
  • You will report the overall performance of your team and suggest possible areas of improvement;
  • You will lead by example and help your team achieve its full potential.

 

Sounds good? Find out what you can get:

  • Competitive salary package
  • The opportunity to work in a multi-cultural environment;
  • Learning programs for your development;

     

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Job Features

What will make you successful for the role: C1 level of English, both written & spoken; min. 1 year of BPO experience min. 1 year of experience in managing teams Good communication and leadership …

Cairo, Egypt
Posted 2 days ago

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

  • Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
  • Deliver an efficient and excellent customer service experience aligned with company standards.
  • Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
  • Manage and follow up diligently on inquiries and complaints from current and prospective clients.
  • Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
  • Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
  • Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

  • Previous experience in customer service or frontline support (live chat/email preferred).
  • 2+ years of relevant experience is a strong advantage.
  • Experience in fintechfinancial services, or crypto trading is a plus.
  • Strong numerical awareness with a keen eye for data, statistics, and detail.
  • Min. C1 level of English, both written and spoken, to effectively support the dedicated market.
  • Genuine interest in developing long-term expertise and a career within the fintech/crypto trading industry.
  • A collaborative, self-driven team player with a positive and proactive approach to customer support.
  • Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
  • Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.

Sounds good? Find out what you can get:

  • Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
  • Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
  • Global Exposure: Support an international client base and collaborate with diverse teams.
  • Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
  • Fresh start: A new project where your contributions are noticed.
  • Developed Learning & Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

Job Features

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interact…

Cairo, Egypt
Posted 2 days ago

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

  • Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
  • Deliver an efficient and excellent customer service experience aligned with company standards.
  • Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
  • Manage and follow up diligently on inquiries and complaints from current and prospective clients.
  • Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
  • Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
  • Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

  • Previous experience in customer service or frontline support (live chat/email preferred).
  • 2+ years of relevant experience is a strong advantage.
  • Experience in fintechfinancial services, or crypto trading is a plus.
  • Strong numerical awareness with a keen eye for data, statistics, and detail.
  • Min. C1 level of Arabic, both written and spoken, to effectively support the dedicated market.
  • Min. B2 level of English, both written and spoken, to effectively support the dedicated market.
  • Genuine interest in developing long-term expertise and a career within the fintech/crypto trading industry.
  • A collaborative, self-driven team player with a positive and proactive approach to customer support.
  • Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
  • Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.

Sounds good? Find out what you can get:

  • Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
  • Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
  • Global Exposure: Support an international client base and collaborate with diverse teams.
  • Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
  • Fresh start: A new project where your contributions are noticed.
  • Developed Learning & Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

Job Features

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interact…

Cairo, Egypt
Posted 2 days ago

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

  • Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
  • Deliver an efficient and excellent customer service experience aligned with company standards.
  • Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
  • Manage and follow up diligently on inquiries and complaints from current and prospective clients.
  • Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
  • Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
  • Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

  • Previous experience in customer service or frontline support (live chat/email preferred).
  • 2+ years of relevant experience is a strong advantage.
  • Experience in fintechfinancial services, or crypto trading is a plus.
  • Strong numerical awareness with a keen eye for data, statistics, and detail.
  • Min. C1 level of French, both written and spoken, to effectively support the dedicated market.
  • Min. B2 level of English, both written and spoken, to effectively support the dedicated market.
  • Genuine interest in developing long-term expertise and a career within the fintech/crypto trading industry.
  • A collaborative, self-driven team player with a positive and proactive approach to customer support.
  • Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
  • Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.

Sounds good? Find out what you can get:

  • Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
  • Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
  • Global Exposure: Support an international client base and collaborate with diverse teams.
  • Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
  • Fresh start: A new project where your contributions are noticed.
  • Developed Learning & Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

Job Features

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interact…

Cairo, Egypt
Posted 2 days ago

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

  • Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
  • Deliver an efficient and excellent customer service experience aligned with company standards.
  • Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
  • Manage and follow up diligently on inquiries and complaints from current and prospective clients.
  • Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
  • Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
  • Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

  • Previous experience in customer service or frontline support (live chat/email preferred).
  • 2+ years of relevant experience is a strong advantage.
  • Experience in fintechfinancial services, or crypto trading is a plus.
  • Strong numerical awareness with a keen eye for data, statistics, and detail.
  • Min. C1 level of German, both written and spoken, to effectively support the dedicated market.
  • Min. B2 level of English, both written and spoken, to effectively support the dedicated market.
  • Genuine interest in developing long-term expertise and a career within the fintech/crypto trading industry.
  • A collaborative, self-driven team player with a positive and proactive approach to customer support.
  • Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
  • Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.

Sounds good? Find out what you can get:

  • Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
  • Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
  • Global Exposure: Support an international client base and collaborate with diverse teams.
  • Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
  • Fresh start: A new project where your contributions are noticed.
  • Developed Learning & Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

 

Job Features

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interact…

Cairo, Egypt
Posted 2 days ago

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

  • Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
  • Deliver an efficient and excellent customer service experience aligned with company standards.
  • Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
  • Manage and follow up diligently on inquiries and complaints from current and prospective clients.
  • Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
  • Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
  • Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

  • Previous experience in customer service or frontline support (live chat/email preferred).
  • 2+ years of relevant experience is a strong advantage.
  • Experience in fintechfinancial services, or crypto trading is a plus.
  • Strong numerical awareness with a keen eye for data, statistics, and detail.
  • Min. C1 level of Spanish, both written and spoken, to effectively support the dedicated market.
  • Min. B2 level of English, both written and spoken, to effectively support the dedicated market.
  • Genuine interest in developing long-term expertise and a career within the fintech/crypto trading industry.
  • A collaborative, self-driven team player with a positive and proactive approach to customer support.
  • Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
  • Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.

Sounds good? Find out what you can get:

  • Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
  • Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
  • Global Exposure: Support an international client base and collaborate with diverse teams.
  • Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
  • Fresh start: A new project where your contributions are noticed.
  • Developed Learning & Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

Job Features

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interact…

Bucharest, Romania
Posted 1 week ago

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing CV creation platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

At Conectys, we’re not your typical BPO we’re rewriting the playbook. Our blend of next-gen AI, CX management, content moderation, and data annotation powers some of the hottest industries on the planet: Social Media, Streaming, Technology, Retail & eCommerce, Gaming, Autonomous Cars, Healthcare, and more.

Your responsibilities:

  • Support clients via phone, chat and email, ensuring a high-quality customer experience
  • Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions
  • Manage and follow up on customer inquiries and complaints efficiently
  • Identify and escalate operational issues, discrepancies, or potential risks to management
  • Gather customer insights and contribute to process and service improvements

Schedule: Monday – Friday (9:00-18:00 – flexible)

What will make you successful in the role:

  • Min. C1 level of Polish, both written and spoken
  • Min. B2 level of English, both written and spoken
  • Strong attention to detail with confidence working with numbers and data
  • Customer-focused, proactive team player with solid communication skills

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers
  • The opportunity to work in a multi-cultural environment
  • Private medical insurance
  • Everything you want to read from Bookster
  • Learning programs for your development
  • Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Job Features

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing CV creation platform. You will be at the frontline of customer inter…

Bucharest, Romania
Posted 1 week ago

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing CV creation platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

At Conectys, we’re not your typical BPO we’re rewriting the playbook. Our blend of next-gen AI, CX management, content moderation, and data annotation powers some of the hottest industries on the planet: Social Media, Streaming, Technology, Retail & eCommerce, Gaming, Autonomous Cars, Healthcare, and more.

 

What will make you successful for the role:

  • A B2 level of English Language (both written & spoken);
  • A C1 level of Italian Language (both written & spoken)
  • Curiosity, always looking for solutions;
  • Attention to detail and “willing-to-help” attitude;
  • Excellent computer skills;

Within your role, you will:

  • Work office based, One Cotroceni Park, Bucharest
  • Offer technical support via phone, e-mail or chat;
  • Answer & solve customers’ inquiries & complaints by offering an accurate solution;
  • Follow predefined workflows & handle issues specific to each communication channel;
  • Respond to all customers inquiries within given timescales and efficiently meet deadlines;
  • Take, register & solve notifications or complaints;
  • Update the database with all the details about each customer interaction;
  • Participate in testing/launching/implementing new working products or tools.

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multi-cultural environment;
  • Private medical insurance;
  • Everything you want to read from Bookster;
  • Learning programs for your development;
  • Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Job Features

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing CV creation platform. You will be at the frontline of customer inter…

Bucharest, Romania, Cairo, Egypt, Colombia, Davao, Philippines, Iloilo, Philippines, Istanbul, Turkey, Lisbon, Portugal, Poznan, Poland, Sibiu, Romania, Taipei, Taiwan
Posted 1 week ago

Who We Are:

At Conectys, we’re turning the page from Business Process Outsourcing to Business Transformation Outsourcing. The result: elastic, lightning-fast and cost-efficient CX, Trust & Safety compliance, Data Annotation & Labeling, and Content Moderation. Business transformation goes beyond adding headcount in outsourcing with our four‑talent engine that is designed to transform business operations in a more agile, intelligent and cutting‑edge way. Conectys is human expertise and native technology, working in seamless harmony and driving business growth

As part of our 2026 transformation plan, we are launching a Gig platform and we are looking for a Product Manager who will help us build and scale it into a world-class product.

The Role:

As a Product Manager, you will be responsible for building and evolving our gig platform, ensuring it delivers value to both clients and gig workers. You will focus on product strategy, feature development, and user experience, working closely with engineering, operations, and business stakeholders.

What You’ll Do:

  • Define and drive the product vision, roadmap, and priorities
  • Translate business goals into clear product requirements and KPIs
  • Design and optimize core platform features (e.g. onboarding, matching, task flows, quality systems)
  • Improve user experience for both clients and gig workers
  • Work closely with Engineering, Operations, and Business teams to deliver scalable solutions
  • Analyze platform data (conversion, engagement, retention) and continuously optimize performance
  • Act as the voice of the user (both gig workers and clients)

What You’ll Own:

🎯 Product roadmap & feature development

📊 Platform performance (conversionengagementretention)

⚙️ Core product flows (onboarding, matching, workflows, quality)

📈 Product-driven growth and optimization

What You Bring:

  • 5+ years of experience in Product Management
  • Experience working on digital platforms (ideally gig platforms, or alternatively marketplaces / two-sided platforms)
  • Proven track record of building or scaling products
  • Strong analytical skills and experience working with data
  • Ability to work in ambiguous, fast-paced environments
  • Strong stakeholder management and communication skills

Nice to have:

  • Experience in gig economy / crowdsourcing
  • Familiarity with AI-driven products, automation, or data platforms

Why You’ll Love It:

🌍 Remote-first environment with global exposure

🚀 Opportunity to build a product from an early stage

🎯 High ownership and real impact on business outcomes

🎉 Fast-paced, entrepreneurial culture

Job Features

Who We Are: At Conectys, we’re turning the page from Business Process Outsourcing to Business Transformation Outsourcing. The result: elastic, lightning-fast and cost-efficient CX, Trust & Saf…

Bucharest, Romania, Cairo, Egypt, Colombia, Davao, Philippines, Iloilo, Philippines, Istanbul, Turkey, Lisbon, Portugal, Poznan, Poland, Sibiu, Romania, Taipei, Taiwan
Posted 1 week ago

Who We Are:

At Conectys, we’re turning the page from Business Process Outsourcing to Business Transformation Outsourcing. The result: elastic, lightning-fast and cost-efficient CX, Trust & Safety compliance, Data Annotation & Labeling, and Content Moderation. Business transformation goes beyond adding headcount in outsourcing with our four‑talent engine that is designed to transform business operations in a more agile, intelligent and cutting‑edge way. Conectys is human expertise and native technology, working in seamless harmony and driving business growth

As part of our transformation, we are launching a Gig platform and looking for a Business Development Manager to drive client acquisition and commercial growth.

The Role:

As a Business Development Manager, you will be responsible for bringing clients to the platform and building revenue streams. You will define and execute the go-to-market strategy, engage with potential clients, and position our platform as a scalable solution for flexible workforce needs.

What You’ll Do:

  • Identify and acquire new clients for the gig platform
  • Build and execute go-to-market strategy
  • Develop strong value propositions tailored to different industries
  • Lead the full sales cycle: from lead generation to closing deals
  • Work closely with Product and Operations to align offering with client needs
  • Gather market feedback and influence product direction
  • Build long-term relationships with key clients

What You’ll Own:

💰 Revenue generation and pipeline development

📈 Go-to-market strategy and execution

🤝 Client acquisition and relationship management

🧩 Commercial input into product and offering

What You Bring:

  • 5+ years of experience in Business Development / Sales
  • Strong client-facing experience and track record of closing deals
  • Experience in:
  • BPO / outsourcing / CX / operations services (preferred), OR
  • digital platforms / marketplace environments
  • Strong commercial mindset and ability to translate client needs into solutions
  • Experience working in fast-paced, international environments

Nice to have:

  • Experience with Gig economy / crowdsourcing models
  • Existing network in relevant industries

Why You’ll Love It:

🌍 Remote-first environment with global exposure

🚀 Opportunity to build a new business line from the ground up

💰 Direct impact on revenue and growth

🎯 High ownership and visibility

Job Features

Who We Are: At Conectys, we’re turning the page from Business Process Outsourcing to Business Transformation Outsourcing. The result: elastic, lightning-fast and cost-efficient CX, Trust & Saf…

This role follows a hybrid model — day shifts are office-based in Lisbon, while night shifts are performed remotely.

As a CS Specialist, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

  • Support clients via live chat and email, ensuring a high-quality customer experience.
  • Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
  • Manage and follow up on customer inquiries and complaints efficiently.
  • Identify and escalate operational issues, discrepancies, or potential risks to management.
  • Gather customer insights and contribute to process and service improvements.

What will make you successful in the role:

  • Min. B2 level of English, both written and spoken.
  • Min. C1 level of Dutch, both written and spoken.
  • Previous experience in customer service within a contact center environment is required (live chat/email preferred).
  • 2+ years of relevant experience is a strong advantage
  • Experience in fintech, financial services, or crypto trading is a plus.
  • Strong attention to detail with confidence working with numbers and data.
  • Customer-focused, proactive team player with solid communication skills.
  • Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage).

Sounds good? Find out what you can get:

  • Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
  • Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
  • Global Exposure: Support an international client base and collaborate with diverse teams.
  • Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
  • Attractive location: Work from our modern, stylish office in the city center of Lisbon.
  • Fresh start: A new project where your contributions are noticed.
  • Developed Learning & Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

Job Features

This role follows a hybrid model — day shifts are office-based in Lisbon, while night shifts are performed remotely. As a CS Specialist, you will play a key role in delivering an exceptional custom…

This role follows a hybrid model — day shifts are office-based in Lisbon, while night shifts are performed remotely.

As a CS Specialist, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

  • Support clients via live chat and email, ensuring a high-quality customer experience.
  • Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
  • Manage and follow up on customer inquiries and complaints efficiently.
  • Identify and escalate operational issues, discrepancies, or potential risks to management.
  • Gather customer insights and contribute to process and service improvements.

What will make you successful in the role:

  • Min. B2 level of English, both written and spoken.
  • Min. C1 level of Danish, both written and spoken.
  • Previous experience in customer service within a contact center environment is required (live chat/email preferred).
  • 2+ years of relevant experience is a strong advantage
  • Experience in fintech, financial services, or crypto trading is a plus.
  • Strong attention to detail with confidence working with numbers and data.
  • Customer-focused, proactive team player with solid communication skills.
  • Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage).

Sounds good? Find out what you can get:

  • Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
  • Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
  • Global Exposure: Support an international client base and collaborate with diverse teams.
  • Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
  • Attractive location: Work from our modern, stylish office in the city center of Lisbon.
  • Fresh start: A new project where your contributions are noticed.
  • Developed Learning & Development program to support your growth.
  • €1500 Signing Bonus

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

Job Features

This role follows a hybrid model — day shifts are office-based in Lisbon, while night shifts are performed remotely. As a CS Specialist, you will play a key role in delivering an exceptional custom…

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing CV creation platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.
 
You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.
 
Your responsibilities:
  • Support clients via phone, chat and email, ensuring a high-quality customer experience.
  • Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
  • Manage and follow up on customer inquiries and complaints efficiently.
  • Identify and escalate operational issues, discrepancies, or potential risks to management.
  • Gather customer insights and contribute to process and service improvements.
 
What will make you successful in the role:
  • Min. C1 level of Polish, both written and spoken.
  • Min. B2 level of English, both written and spoken.
  • Strong attention to detail with confidence working with numbers and data.
  • Customer-focused, proactive team player with solid communication skills.
 
For the reasons of compliance, we are looking for freelancers outside of Poland
 
Details:
 
  • Work type: Full-time (40h/week)
  • Working model: Remote
  • Schedule: Monday – Friday
  • Shift: 9:00 – 18:00 GMT+2 (flexible)

Job Features

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing CV creation platform. You will be at the frontline of customer intera…

Bucharest, Romania
Posted 3 months ago

What will make you successful for the role:

  • A B2 level of English Language (both written & spoken);
  • A C1 level of German Language (both written & spoken)
  • A minimum of 6 months on a Technical Support position;
  • Curiosity, always looking for solutions;
  • Attention to detail and “willing-to-help” attitude;
  • Excellent computer skills;

Within your role, you will:

  • Offer technical support via phone, e-mail or chat;
  • Answer & solve customers’ inquiries & complaints by offering an accurate solution;
  • Follow predefined workflows & handle issues specific to each communication channel;
  • Respond to all customers inquiries within given timescales and efficiently meet deadlines;
  • Take, register & solve notifications or complaints;
  • Update the database with all the details about each customer interaction;
  • Participate in testing/launching/implementing new working products or tools.

 

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multi-cultural environment;
  • Private medical insurance;
  • Everything you want to read from Bookster;
  • Learning programs for your development;
  • Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Job Features

What will make you successful for the role: A B2 level of English Language (both written & spoken); A C1 level of German Language (both written & spoken) A minimum of 6 months on a Technical S…

Poznan, Poland
Posted 4 months ago

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

  • (Live Chat support area) Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
  • (P2P support area) Support and professionally mediate customer disputes within the P2P market.
  • (P2P support area) Investigate and monitor transactions to detect and prevent fraudulent activity.
  • Deliver an efficient and excellent customer service experience aligned with company standards.
  • Manage and follow up diligently on inquiries and complaints from current and prospective clients.
  • Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
  • Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
  • Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
  • Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.
What will make you successful in the role:
  • Previous experience in customer service or frontline support (live chat/email preferred).
  • 2+ years of relevant experience is a strong advantage.
  • Experience in fintech, financial services, dispute resolution or crypto trading is a plus.
  • Strong numerical awareness with a keen eye for data, statistics, and detail.
  • Fluency in English and Russian, both written and spoken, to effectively support the dedicated market.
  • Knowledge of blockchain, crypto, or P2P payments is a strong plus (especially for P2P support area)
  • Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
  • Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.
Sounds good? Find out what you can get:
  • Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
  • Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
  • Global Exposure: Support an international client base and collaborate with diverse teams.
  • Competitive salary + meal vouchers 
  • Learning & development programs to help you grow 
  • Work from our modern, stylish office in Stary Browar, Poznań 
  • Vacation allowance, Holiday bonuses, and other perks from our Social Fund 
  • Private medical insurance to keep you covered 
  • Relax in our chillout zone with table football, Nintendo, and more 
  • Access to Multisport Plus card for fitness and wellness 
  • Fresh start: A new project where your contributions are noticed.
We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

Job Features

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interacti…