Careers

Are you a visionary recruitment leader ready to scale operations across Asia? Do you excel at navigating diverse talent landscapes and driving high-performance teams to success?

As our APAC Recruitment Manager, you will be the strategic architect of our talent acquisition efforts across the Philippines, Taiwan, and Malaysia. You will not only lead regional teams but also refine our cross-border selection processes to ensure we attract and retain the best multilingual talent in the industry. A background in BPO management, a sharp analytical mind, and the ability to bridge cultural gaps are essential for this pivotal role.

At Conectys, we’re turning the page from Business Process Outsourcing to Business Transformation Outsourcing. The result: elastic, lightning-fast and cost-efficient CX, Trust & Safety compliance, Data Annotation & Labeling, and Content Moderation. Business transformation goes beyond adding headcount in outsourcing with our four‑talent engine that is designed to transform business operations in a more agile, intelligent and cutting‑edge way. Conectys is human expertise and native technology, working in seamless harmony and driving business growth

Within your role, you will:

• Manage Regional Performance: Lead the performance management, development, and continuous learning of TA teams in the Philippines, Taiwan, and Malaysia to secure robust regional capabilities.
• Execute Regional Protocols: Secure the adequate execution of TA tactical routines, including Market Research, Compensation & Benefit, and TA Project Management protocols across the APAC region.
• Optimize Sourcing & Pipeline: Develop and implement effective regional sourcing strategies to staff your coordinated geography in strict observance of Employer Branding and site-specific guidelines.
• Design Selection Solutions: Recommend and design adequate selection processes, including the creation of specialized tests and interview techniques tailored to complex regional projects.
• Serve as Regional PM: Act as the Project Manager (PM) for all local and regional Conectys TA projects, ensuring end-to-end implementation according to applicable policies.
• Drive Data Integrity: Ensure regional recruitment databases (Leads and Interview modules) are meticulously maintained and updated according to company procedures.

Place of work: Iloilo or Davao Office

What will make you successful for the role:

• Experience: Minimum 2 years of experience in recruitment and selection, specifically in a supervisory or managerial capacity within the BPO sector.
• Language Skills: Proven English proficiency, at least C1 level is essential for coordinating across our diverse Asian hubs.
• Technical Mastery: Advanced expertise in Sourcing, Head-hunting, and various interview techniques (STAR, Panel, Group).
• Strategic Acumen: Deep knowledge of the BPO industry, Compensation & Benefits, and the ability to manage regional stakeholders effectively.
• Cultural Intelligence: Advanced “Culture Map” skills to navigate the nuances of the Philippine, Taiwanese, and Malaysian markets.

Sounds good? Find out what you can get:

• Competitive Package: A salary and benefits package that reflects your expertise and regional responsibilities.
• Global Exposure: The opportunity to manage complex, multi-country projects in a truly multi-cultural environment.
• Health & Security: Private medical insurance and a commitment to your professional well-being.
• Professional Growth: Access to organized training sessions designed to meet company objectives and your career goals.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background

As a Workforce Management Planner, you are part of the Operations team, the center of our business. Within the role you will get the chance to organize workflows. You will accurately assign agents to workloads in compliance with the Labor Laws of specific sites. Above all, you will get a chance to grow, learn, and build your career.

At Conectys, we’re turning the page from Business Process Outsourcing to Business Transformation Outsourcing. The result: elastic, lightning-fast and cost-efficient CX, Trust & Safety compliance, Data Annotation & Labeling, and Content Moderation. Business transformation goes beyond adding headcount in outsourcing with our four‑talent engine that is designed to transform business operations in a more agile, intelligent and cutting‑edge way. Conectys is human expertise and native technology, working in seamless harmony and driving business growth

Your responsibilities:

• Based on Contact Center trends, generate staffing requirements for long/short-term hiring and training, and consistently deliver accurate staffing forecasts;
• Provide recommendations for required headcount (HC) based on forecasted volume or target hours, and determine handling capacity;
• Create and manage shift schedules and other activities for the employees, ensuring that all legislative requirements are met and that a fair rotation of preferences is applied;
• Present the plan to internal Operations Leaders;
• Present, on request, to the client information about volumes, challenges, schedules, and potential/applied changes;
• Track forecast to actual performance and use data/information for the next forecasting cycle.

Our requirements:

• University degree;
• A B2/C1 level of English (both written & spoken);
• Minimum 2 years of experience fulfilling a Workforce Management (WFM) position (preferably experience with forecasting and scheduling);
• Knowledge of the WFM and/or Data Management theories & best practices;
• Excellent command of Microsoft Office tools (especially Excel);
• Analytical, structured thinking;
• Good communication skills.

What we offer:

• Competitive salary + meal vouchers
• Learning & development programs to help you grow
• Work from our modern, stylish office / work from home possibilities (hybrid)
• Private medical insurance to keep you covered
• and more… (depending on the Conectys location)

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

As a Real-Time Management Specialist, you will play a pivotal role in ensuring operational efficiency and service excellence within a dynamic environment, or any other real-time operational setting. Your primary responsibility will be to monitor and manage real-time activities, resources, and performance metrics to optimize service delivery and achieve organizational objectives.

At Conectys, we’re turning the page from Business Process Outsourcing to Business Transformation Outsourcing. The result: elastic, lightning-fast and cost-efficient CX, Trust & Safety compliance, Data Annotation & Labeling, and Content Moderation. Business transformation goes beyond adding headcount in outsourcing with our four‑talent engine that is designed to transform business operations in a more agile, intelligent and cutting‑edge way. Conectys is human expertise and native technology, working in seamless harmony and driving business growth

Within your role, you will be responsible for:

• Real-Time Monitoring: Monitor key metrics such as call volume, queues, agent availability, and service levels to quickly identify and address operational issues.
• Resource Allocation: Adjust staffing, schedules, breaks, and task assignments in real time to meet demand and maintain service performance.
• Queue Management: Optimize queue performance by managing routing, priorities, and resource allocation to reduce wait times and improve customer experience.
• Performance Analysis: Analyze real-time data, identify trends and gaps, and provide actionable insights through reports and dashboards.
• Adherence Management: Track schedule adherence and performance standards, addressing deviations through coaching and corrective actions when needed.
• Communication & Coordination: Collaborate with supervisors, agents, and stakeholders, providing timely updates on performance, issues, and escalations.
• Forecasting Support: Support forecasting and workforce planning activities by analyzing demand patterns and staffing requirements.
• Incident Management: Coordinate response efforts during service disruptions, implementing contingency plans to minimize operational impact.
• Technology Utilization: Use workforce management and monitoring tools to improve efficiency, automation, and decision-making.
• Continuous Improvement: Identify and implement process improvements, best practices, and operational efficiencies to enhance performance.

What will make you successful for the role:

• A C1 level of English proficiency (both written & spoken);
• Previous similar experience is a strong plus
• Advanced MS Excel skills
• Curiosity, always looking for solutions
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;
• Ability to work under pressure

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• The opportunity to work from a modern office / work from home possibilities (hybrid);
• Private health insurance;
• Learning programs for your development.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Location: Remote or Hybrid (EMEA region)


Who We Are

At Conectys, we are not your typical BPO—we are rewriting the playbook for customer experience, content moderation, data annotation, and digital operations. We combine human expertise with next-generation technology to help global brands deliver smarter, faster, and more scalable services.

The Role

The AI Solutions Developer will design, build, and deploy practical AI-powered solutions that improve operational efficiency, decision-making, service quality, and employee experience for our clients.

What You’ll Do

• Design, develop, test, and deploy AI-powered applications, automation workflows,
• Translate business challenges into technical AI solution designs, working closely with Operations, IT, and client-facing teams.
• Build integrations with existing platforms, APIs, data sources, and enterprise systems to ensure AI solutions are usable in real business workflows.
• Develop and optimize solutions using large language models, prompt engineering, retrieval-augmented generation, automation tools, and cloud-based AI services.
• Prototype quickly, validate use cases with stakeholders, and move successful pilots into maintainable, production-ready solutions.
• Monitor solution performance, accuracy, latency, and user feedback, continuously improving quality and business value.
• Document solution architecture, workflows, prompts, technical decisions, and operational handover materials.
• Support responsible AI practices, including privacy, security, compliance, explainability, and appropriate human-in-the-loop controls.

What You’ll Own

• AI solution development from initial discovery and brief to deployment
• Automation workflows and system integrations
• Solution performance, adoption, accuracy, and business impact
• Responsible, secure, and scalable AI implementation
• Rapid prototyping and continuous improvement of AI use cases

What You Bring

• Bachelor’s or Master’s degree in Computer Science or a related field.
• 1-2 years of experience in software development, automation engineering, AI engineering, data engineering, or a similar technical role – AI/ML system development across domains (NLP, CV, Multimodal AI)
• Strong hands-on experience with Python, Javascript and working knowledge of APIs, databases, cloud services, and ideally React for web apps
• Familiarity with workflow automation, process mining, BI dashboards, or low-code/no-code platforms.
• Practical experience building solutions with generative AI / LLMs, prompt engineering, AI APIs, RAG patterns, vector databases, or orchestration frameworks.
• Ability to understand business processes and convert them into clear technical requirements, prototypes, and production-ready solutions.
• Good understanding of data handling, model evaluation, testing, monitoring, troubleshooting, and performance optimization.
• Strong analytical thinking, curiosity, and problem-solving skills, with the ability to work independently in ambiguous, fast-moving environments.
• Excellent communication skills and the ability to explain technical concepts clearly to non-technical stakeholders.
• Awareness of data privacy, information security, and responsible AI principles.

Nice to have:

• Experience in BPO industry, customer experience environments and/or consulting.
• Experience with Microsoft Azure AI, OpenAI services, Copilot Studio, Power Apps Platform, similar AI/automation ecosystems.
• Understanding of multilingual AI use cases, quality assurance automation, knowledge management, or workforce productivity solutions.

Why You’ll Love It

• Remote-first environment with global exposure
• Opportunity to shape practical AI adoption in a fast-moving international business
• High ownership and direct impact on operational efficiency, quality, and employee experience
• Space to experiment, prototype, and bring innovative ideas to life
• Entrepreneurial culture where technology, people, and business outcomes come together

Location: Remote or Hybrid (EMEA region)


Who We Are

At Conectys, we are not your typical BPO—we are rewriting the playbook for customer experience, content moderation, data annotation, and digital operations. We combine human expertise with next-generation technology to help global brands deliver smarter, faster, and more scalable services.

The Role

The Presales Technology Consultant is a client-facing role at the intersection of technology, business development, and solution design. You will help grow Conectys’ client portfolio by identifying opportunities, leading discovery conversations, shaping technology-enabled solutions, and translating our AI, automation, analytics, and digital operations capabilities into clear business value for prospective and existing clients.

What You’ll Do

• Support the development of Conectys’ client portfolio by identifying, qualifying, and nurturing technology-led business opportunities across CX, content moderation, data annotation, AI, automation, analytics, and digital operations.
• Prepare and lead discovery calls with prospects and existing clients to understand business challenges, operational pain points, decision criteria, and transformation priorities.
• Translate client needs into clear solution concepts, use cases, value propositions, and high-level technical requirements in collaboration with Sales, Operations, IT, Innovation, and Client Solutions teams.
• Create persuasive presales materials, including solution overviews, demo narratives, discovery summaries, business cases, RFI/RFP inputs, and client-facing presentations.
• Position Conectys’ technology ecosystem and partner capabilities in a way that is practical, credible, and relevant to each client’s operating model and business goals.
• Identify potential leads and expansion opportunities by spotting unmet client needs, market signals, operational inefficiencies, or areas where technology can improve performance, scalability, quality, or cost.
• Support demos, workshops, solution validation sessions, and early-stage pilots by connecting client expectations with feasible technology-enabled delivery models.
• Maintain a structured view of opportunities, discovery insights, client requirements, and follow-up actions to help move qualified leads through the commercial pipeline.

What You’ll Own

• Qualified technology-led opportunities and discovery outputs
• Clear solution narratives that connect technology capabilities to business outcomes
• Presales materials, business cases, and inputs for proposals or RFI/RFP responses
• Pipeline contribution through lead identification, qualification, and follow-up discipline

What You Bring

• Experience in presales, solution consulting, technology consulting, business development, client solutions, or a similar client-facing technology role.
• Strong understanding of AI, automation, CX technology, or enterprise technology solutions, with the ability to explain them clearly to business audiences.
• Awareness of data privacy, information security, and responsible AI principles when discussing technology solutions with clients.
• Proven ability to run discovery conversations, ask structured questions, identify pain points, and convert client needs into solution concepts or commercial opportunities.
• Commercial curiosity and confidence in spotting leads, qualifying opportunities, and supporting pipeline development together with Sales and Client Solutions teams.
• Strong collaboration skills, with the ability to work across IT, Sales, Operations, and senior stakeholders.

Nice to have:

• Experience in BPO and/or consulting industry
• Experience supporting sales cycles, demos, RFIs/RFPs, client workshops, or solution design sessions.
• Familiarity with Microsoft Azure AI, OpenAI services, Copilot Studio, Power Platform, BI tools, workflow automation, or similar AI/automation ecosystems.
• Understanding of multilingual operations, workforce productivity, QA automation, knowledge management, or client experience transformation use cases.

Why You’ll Love It

• Remote-first environment with global exposure and direct interaction with international clients
• Opportunity to influence business growth by shaping technology-led opportunities from the first conversation
• High visibility role connecting Sales, Innovation, Operations, and client decision-makers
• Space to learn, experiment, and turn emerging technology into practical client value
• Entrepreneurial culture where technology, people, and commercial outcomes come together

Are you friendly and positive? Is Spanish your strength and can you express yourself easily on any subject? 

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career. 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

Within your role, you will:

• Offer customer support via phone, e-mail, or chat; 
• Answer & solve customers’ inquiries & complaints by offering an accurate solution; 
• Follow predefined workflows & handle issues specific to each communication channel; 
• Respond to all customers inquiries within given timescales and efficiently meet deadlines; 
• Take, register & solve notifications or complaints; 
• Update the database with all the details about each customer interaction; 
• Participate in testing/launching / implementing new working products or tools. 

What will make you successful for the role:

• A C1 level of Spanish Language (both written & spoken); 
• A B2 level of English Language (both written & spoken);
• Experience in Contact Center could be an advantage; 
• Curiosity, always looking for solutions; 
• Attention to detail and “willing-to-help” attitude; 
• Excellent computer skills; 
• Be available to work from the office %100 from the start; 

 

Sounds good? Find out what you can get:

•  Competitive salary package & meal vouchers; 
• The opportunity to work in a multi-cultural environment; 
• Private medical insurance; 
• Everything you want to read from Bookster; 
• Learning programs for your development; 
• Wellness activities for your wellbeing. 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely. As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys. You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development. With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success. Within your role, you will:

• Assist customers with inquiries via live chat or email, in Indonesian and English
• Ensure an efficient, accurate, and high‑quality customer service experience
• Be well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions
• Diligently manage and follow up on inquiries or complaints from current and prospective users
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes

What will make you successful for the role:

• Indonesian proficiency at close to native level – able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory)
• Strong command of English, written and spoken
• Preferably 2–4 years of customer service experience, trained in frontline operations (Live Chat & Email)
• Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
• Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms
• Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests
• Ability to perform 5 days’ shift work, including weekends and public holidays (8am–5pm / 4pm–1am / 12am–9am)
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model (office location: Regus, 1 Sentral, Level 16, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur, Office No. 1602)
• Legal work authorisation in Malaysia is required

Sounds good? Find out what you can get:

• Exposure to a global crypto‑currency leader (Bybit), supporting an international user base
• A challenging fintech environment where accuracy, learning, and initiative are encouraged
• Opportunity to develop valuable expertise in crypto‑currency trading platforms and financial products
• International exposure and collaboration with distributed, multicultural teams
• Competitive compensation and benefits aligned with experience and shift patterns
• A growing project where your contribution and expertise are visible
• Developed Learning & Development programs to support your growth

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.

This role follows a hybrid model — day shifts are office-based in Lisbon, while night shifts are performed remotely.

As a CS Specialist, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Support clients via live chat and email, ensuring a high-quality customer experience.
• Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
• Manage and follow up on customer inquiries and complaints efficiently.
• Identify and escalate operational issues, discrepancies, or potential risks to management.
• Gather customer insights and contribute to process and service improvements.

What will make you successful in the role:

• Min. B2 level of English, both written and spoken.
• Min. C1 level of Dutch, both written and spoken.
• Previous experience in customer service within a contact center environment is required (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage
• Experience in fintech, financial services, or crypto trading is a plus.
• Strong attention to detail with confidence working with numbers and data.
• Customer-focused, proactive team player with solid communication skills.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage).

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Attractive location: Work from our modern, stylish office in the city center of Lisbon.
• Fresh start: A new project where your contributions are noticed.
• Developed Learning & Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

This role follows a hybrid model — day shifts are office-based in Lisbon, while night shifts are performed remotely. As a CS Specialist, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement. You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base. With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success. Your responsibilities:

• Support clients via live chat and email, ensuring a high-quality customer experience.
• Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
• Manage and follow up on customer inquiries and complaints efficiently.
• Identify and escalate operational issues, discrepancies, or potential risks to management.
• Gather customer insights and contribute to process and service improvements.

What will make you successful in the role:

• Min. B2 level of English, both written and spoken.
• Min. C1 level of Danish, both written and spoken.
• Previous experience in customer service within a contact center environment is required (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage
• Experience in fintech, financial services, or crypto trading is a plus.
• Strong attention to detail with confidence working with numbers and data.
• Customer-focused, proactive team player with solid communication skills.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage).

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Attractive location: Work from our modern, stylish office in the city center of Lisbon.
• Fresh start: A new project where your contributions are noticed.
• Developed Learning & Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

This role follows a hybrid model — day shifts are office-based in Lisbon, while night shifts are performed remotely. As a CS Specialist, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement. You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base. With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success. Your responsibilities:

• Support clients via live chat and email, ensuring a high-quality customer experience.
• Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
• Manage and follow up on customer inquiries and complaints efficiently.
• Identify and escalate operational issues, discrepancies, or potential risks to management.
• Gather customer insights and contribute to process and service improvements.

What will make you successful in the role:

• Min. B2/C1 level of English, both written and spoken.
• Min. C1 level of Portuguese, both written and spoken.
• Previous experience in customer service within a contact center environment is required (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage
• Experience in fintech, financial services, or crypto trading is a plus.
• Strong attention to detail with confidence working with numbers and data.
• Customer-focused, proactive team player with solid communication skills.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage).

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Attractive location: Work from our modern, stylish office in the city center of Lisbon.
• Fresh start: A new project where your contributions are noticed.
• Developed Learning & Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely.

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
• Deliver an efficient and excellent customer service experience aligned with company standards.
• Manage and follow up diligently on inquiries and complaints from current and prospective clients.
• Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
• Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
• Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
• Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

• Previous experience in customer service or frontline support (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage.
• Experience in fintech, financial services, dispute resolution or crypto trading is a plus.
• Strong numerical awareness with a keen eye for data, statistics, and detail.
• Fluency in English and Greek, both written and spoken, to effectively support the dedicated market.
• Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms.
• Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage).

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive salary + meal vouchers 
• Learning & development programs to help you grow 
• Work from our modern, stylish office in Stary Browar, Poznań 
• Vacation allowance, Holiday bonuses, and other perks from our Social Fund 
• Private medical insurance to keep you covered 
• Relax in our chillout zone with table football, Nintendo, and more 
• Access to Multisport Plus card for fitness and wellness 
• Fresh start: A new project where your contributions are noticed.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely. As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
• Deliver an efficient and excellent customer service experience aligned with company standards.
• Manage and follow up diligently on inquiries and complaints from current and prospective clients.
• Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
• Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
• Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
• Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

• Previous experience in customer service or frontline support (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage.
• Experience in fintech, financial services, dispute resolution or crypto trading is a plus.
• Strong numerical awareness with a keen eye for data, statistics, and detail.
• Fluency in English and Russian, both written and spoken, to effectively support the dedicated market.
• Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms.
• Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage).

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive salary + meal vouchers 
• Learning & development programs to help you grow 
• Work from our modern, stylish office in Stary Browar, Poznań 
• Vacation allowance, Holiday bonuses, and other perks from our Social Fund 
• Private medical insurance to keep you covered 
• Relax in our chillout zone with table football, Nintendo, and more 
• Access to Multisport Plus card for fitness and wellness 
• Fresh start: A new project where your contributions are noticed.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely.

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys.

You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.

With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.

Within your role, you will:

• Assist customers with inquiries via live chat or email, in Mandarin and English
• Ensure an efficient, accurate, and high‑quality customer service experience
• Be well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions
• Diligently manage and follow up on inquiries or complaints from current and prospective users
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes

What will make you successful for the role:

• Mandarin proficiency at close to native level – able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory)
• Strong command of English, written and spoken
• Preferably 2–4 years of customer service experience, trained in frontline operations (Live Chat & Email)
• Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
• Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms
• Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests
• Ability to perform 5 days’ shift work, including weekends and public holidays (8am–5pm / 4pm–1am / 12am–9am)
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model (office location: Regus, 1 Sentral, Level 16, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur, Office No. 1602)
• Legal work authorisation in Malaysia is required

Sounds good? Find out what you can get:

• Exposure to a global crypto‑currency leader (Bybit), supporting an international user base
• A challenging fintech environment where accuracy, learning, and initiative are encouraged
• Opportunity to develop valuable expertise in crypto‑currency trading platforms and financial products
• International exposure and collaboration with distributed, multicultural teams
• Competitive compensation and benefits aligned with experience and shift patterns
• A growing project where your contribution and expertise are visible
• Developed Learning & Development programs to support your growth

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely.

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys.

You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.

With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.

Within your role, you will:

• Assist customers with inquiries via live chat or email, in English
• Ensure an efficient, accurate, and high‑quality customer service experience
• Be well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions
• Diligently manage and follow up on inquiries or complaints from current and prospective users
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes

What will make you successful for the role:

• English proficiency as close to native level — able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory) 
• Preferably 2–4 years of customer service experience, trained in frontline operations (Live Chat & Email)
• Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
• Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms
• Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests
• Ability to perform 5 days’ shift work, including weekends and public holidays (8am–5pm / 4pm–1am / 12am–9am)
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model

Sounds good? Find out what you can get:

• Exposure to a global crypto‑currency leader (Bybit), supporting an international user base
• A challenging fintech environment where accuracy, learning, and initiative are encouraged
• Opportunity to develop valuable expertise in crypto‑currency trading platforms and financial products
• International exposure and collaboration with distributed, multicultural teams
• Competitive compensation and benefits aligned with experience and shift patterns
• A growing project where your contribution and expertise are visible
• Developed Learning & Development programs to support your growth

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely.

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys.

You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.

With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.

Within your role, you will:

• Assist customers with inquiries via live chat or email, in Arabic and English
• Ensure an efficient, accurate, and high‑quality customer service experience
• Be well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions
• Diligently manage and follow up on inquiries or complaints from current and prospective users
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes

What will make you successful for the role:

• Arabic proficiency as close to native level — able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory) 
• At least B2 level of English, written and spoken
• Preferably 2–4 years of customer service experience, trained in frontline operations (Live Chat & Email)
• Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
• Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms
• Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests
• Ability to perform 5 days’ shift work, including weekends and public holidays (8am–5pm / 4pm–1am / 12am–9am)
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model

Sounds good? Find out what you can get:

• Exposure to a global crypto‑currency leader (Bybit), supporting an international user base
• A challenging fintech environment where accuracy, learning, and initiative are encouraged
• Opportunity to develop valuable expertise in crypto‑currency trading platforms and financial products
• International exposure and collaboration with distributed, multicultural teams
• Competitive compensation and benefits aligned with experience and shift patterns
• A growing project where your contribution and expertise are visible
• Developed Learning & Development programs to support your growth

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.