Careers

Are you a person you can understand rules and has the ability to pass down knowledge? Do you value quality of quantity? Would you be able to follow, evaluate, improve quality standards of a project? 

As a Quality Assurance analyst, you will be a bridge between our agents and clients. You will work to improve the quality of work of agents working on a specific account & you get the chance to create and deliver workshops for agents. You would be a mentor to joining agents while also being a company ambassador. Above all you will get a chance to grow, learn, and build your career. 

With over 3000 employees across 8 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

What will make you successful for the role:

A C1 level of English Language (both written & spoken);
A C1 level of French Language (both written & spoken);
Min. 1 year of experience as a QA Analyst in BPO environment;

Nice to have Customer Support experience in BPO environment;
Excellent command of Microsoft Office tools (especially Excel);
Good communication and leadership skills;
Ability to adjust your frame of thinking and quickly change priorities to meet deadlines;
Adaptability to new circumstances, technologies, and procedures;
Proactivity, driven to suggest and implement quality;
Be available to work from the office %100 from the start;

Within your role, you will:

Follow the compliance with the quality standards of the project/projects;
Identify, keep records, and inform the hierarchical superiors about the possible non-conformities of quality and their causes;
Propose and apply corrective measures;
Control, monitor, and perform verifications in different phases of the process of aligning the quality of the activity performed by the employees;
Evaluate and identify the training and retraining needs of the project employees, submitting retraining proposals and suggestions for improvement to superior;

Sounds good? Find out what you can get:

Competitive salary package & meal vouchers;
The opportunity to work in a multi-cultural environment;
Private medical insurance;
Learning programs for your development;
Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Are you naturally friendly and positive? Do you excel in Italian and find it effortless to communicate on any topic?

As a Customer Support Representative, you play a crucial role within our Operations team. This position requires a customer-centric approach, where you’ll interact with clients professionally to grasp their requirements, offer assistance, and manage various situations to help resolve their issues effectively. The exciting aspect of this role is the ample opportunity for learning, personal development, and career advancement.

With a workforce of over 4000 individuals spread across 8 locations, Conectys stands out as one of the fastest-growing Business Process Outsourcing (BPO) firms in the industry. We specialize in providing multilingual outsourcing services to clients in diverse sectors such as Gaming and Entertainment, Consumer Electronics, Healthcare, among others. At Conectys, we foster a collaborative environment where we rally together to support each other with a shared goal: our customers’ success translates to our own success.

Within your role, you will:

• Offer customer support via phone, e-mail, or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching / implementing new working products or tools.

What will make you successful for the role:

• A B2 level of English Language (both written & spoken);
• A C1 level of Italian Language (both written & spoken);
• Experience in Contact Center could be an advantage;
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

The Workplace Counsellor ensures first line counselling services to Conectys staff, offering integrative coping solutions with challenges potentially negatively impacting them in relation with their work context and challenges.

With over 3000 employees across 10 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys, we work together to support each other in a common interest, making our customer’s success our own success.

Within your role you will:

•  Conduct Connect sessions that provide a sounding board for employees to safely talk about issues troubling them in correlation with their professional life and assissting them with life coaching solutions in order to better cope with their work-impacting challenges.
• Serve as liaison with the allocated HRBPs in order to consolidate risk, needs and aspirations information supporting the employees, teams’, managers’ and business’s needs.
• Serve as a gate keeper and distribution point for access to specialised Occupational Health & Safety services, be their Conectys contracted vendors or independent supporting services providers.
• Facilitate support group activities and other wellbeing activities.
• Support implementation of organisational change at individual, groups and teams level.

What will make you successful in the role:

• BS in Psychology or a related field;
• Registered Psychometrician
• Experience in psychological first aid and/or counseling.
• Proficiency in English C1 in the European Language Framework;

Sounds good? Find out what you can get:

• Competitive salary package
• The opportunity to work in a multicultural environment
• Flexible working schedule
• Private medical insurance
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, physical/mental disability, age, or background.

The Talent Acquisition Expert is responsible for sourcing and selection of talent for any type of TA projects, including for management (middle / upper) / atypical / niche roles. 

With over 3000 employees across 10 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Gathers market data (referring to candidates & competitors) that supports the TA business goals & routines.
• Operates approved TA marketing tools (e.g., job ads/chats emails/sms/phone messages) with the talent pool on approved EB channels in order to contact and perform initial screening interviews for specific TA projects as well as EB initiatives.
• Maintains the company databases (Leads and Interview modules of the contact center) updated, according with procedures.
• Manage approved EB communication tool messages for the TA channels used in mass TA projects (for specialist level roles).

What will make you successful for the role:

• A C1 English spoken and written level,
• At least a bachelor’s degree,
• 1 year experience in recruitment and selection
• Basic Proficiency with Excel, Canva and Powerpoint
• Experience with Employer Branding and Recruitment Marketing tools

Sounds good? Find out what you can get:

• Competitive salary package
• The opportunity to work in a multi-cultural environment
• Private medical insurance
• Learning programs for your development

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

We’re seeking a Talent Acquisition Team Leader to join the HR Team at our Istanbul office. We’re looking for an HR professional passionate about talent search, experienced in lead generation, and with a deep understanding of the local labour markets. You’ll be responsible for managing job openings and recruitment processes for our Turkey operations.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Design and implement sourcing and TA strategies for TA projects.
• Source, headhunt and recruit candidates by using databases, kariyer.net, LinkedIn or social media, etc.
• Be responsible for end-to-end recruitment.
• Screen candidates resumes and job applications.
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule.
• Assess applicants’ relevant knowledge, skills, soft skills, experience, and aptitudes.
• Follow up new employees in order to become fully integrated.
• Act as a point of contact and build influential candidate relationships during the selection process.

What will make you successful for the role:

• A C1 level of English (both written & spoken)
• Minimum 3 years of proven work experience as a Recruitment Specialist.
• Previous experience in BPO, multinational companies, mass-recruitment is considered an advantage
• Solid ability to conduct different types of interviews (structured, competency-based, etc.).
• Hands-on experience with various selection processes (phone interview, reference check, etc.).
• Familiarity with HR databases, Applicant Tracking Systems and Candidate Management Systems.
• Excellent communication and interpersonal skills.
• Excellent command of Microsoft Office tools.

Sounds good? Find out what you can get:

• Transportation & meal allowance.
• Private medical insurance
• The opportunity to work in a multi-cultural environment;
• Learning programs for your development;

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you friendly and positive? Is English your strength and can you express yourself easily on any subject?

As a Back office Representative, you are part of the Operations team, the center of our business. You will provide best-in-class back-office customer service and review the incoming content (documents, reviews, images, etc.) submitted by users of the client application with the set of working procedures and manuals in place and approves only the content that meets all criteria presented by the guidelines, trainings and training materials provided by the client.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Review the incoming content (documents, reviews, images, etc.) submitted by users of the client application and approves only the content that meets all criteria presented by the guidelines
• Identify and escalate potential errors of the applications used to process reviews, as well as complex reviews that cannot be solved by applying the project’s specific procedures and instructions, to the direct supervisor and / or the client designated team.
• Based on existing guidelines, identifies and informs client about potential frauds.
• Validates new valid documents used by customers.

What will make you successful for the role:

• A C2 level of Portuguese (both written & spoken)
• A B2 level of English (both written & spoken)
• Experience in Contact Center could be an advantage
• Curiosity, always looking for solutions Attention to detail and “willing-to-help” attitude
• Excellent computer skills
• Willingness to work in 24/7 schedule in 3 shifts pattern

Workplace: Cali, Valle del Cauca

Sounds good? Find out what you can get:

• Best salary of Cali Colombia!
• The opportunity to work in a multi-cultural environment
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values. We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

What will make you successful for the role:

• A C1 level of French Language (both written & spoken);
• A B2 level of English Language (both written & spoken);
• Experience in Contact Center could be an advantage;
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Within your role, you will:

• Offer customer support via phone, e-mail, or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching / implementing new working products or tools.

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background 

Are you naturally friendly and positive? Do you excel in English and find it effortless to communicate on any topic?

As a Customer Support Representative, you play a crucial role within our Operations team. This position requires a customer-centric approach, where you’ll interact with clients professionally to grasp their requirements, offer assistance, and manage various situations to help resolve their issues effectively. The exciting aspect of this role is the ample opportunity for learning, personal development, and career advancement.

With a workforce of over 4000 individuals spread across 8 locations, Conectys stands out as one of the fastest-growing Business Process Outsourcing (BPO) firms in the industry. We specialize in providing multilingual outsourcing services to clients in diverse sectors such as Gaming and Entertainment, Consumer Electronics, Healthcare, among others. At Conectys, we foster a collaborative environment where we rally together to support each other with a shared goal: our customers’ success translates to our own success.

Within your role, you will:

• Offer customer support via phone, e-mail, or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching / implementing new working products or tools.

What will make you successful for the role:

• A C1 level of English Language (both written & spoken);
• Experience in Contact Center could be an advantage;
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

The Global Talent Acquisition Expert is responsible for the full-cycle recruitment process to secure the best possible talent for all projects on multiple sites, including for management (middle / upper) / atypical / niche roles.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

Within your role, you will:

• Conduct end-to-end recruitment for assigned projects, on multiple sites in Romania or abroad
• Maintain the company databases updated, according with internal procedures
• Gather market data that supports the TA business goals & routines;
• Contribute to the design of recruitment processes, guides and standards at company level
• Provides consultancy, aid or training based on business need to TA teams and relevant business stakeholders

What will make you successful for the role:

• 2+ years of experience in recruitment, working with global processes and management of internal and external hiring processes
• Fluent in English, both verbal and written
• Strong analytical, reporting, communication, and presentation skills
• Previous experience in BPO or mass recruitment projects is considered a plus 

What we offer:

• Dynamic and collaborative work environment
• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance subscription;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Are you an experienced IT professional ready to take on a leadership role? Do you thrive in dynamic environments where you can make a significant impact? If so, we want you on our team!

The position holder has the role of coordinating the activities specific to the IT field within the PL site of company Conectys.

Within your role, you will:

• Coordination of the local IT function;
• Management of software licenses used within the company;
• Management of contracts with IT service providers and equipment;
• Management of computer equipment used within the company;
• Supervision of the administration of the electronic equipment used within Conectys;
• Designing, creating and verifying the technical parameters related to the good development of the activity of the projects with IT requirements within Conectys;
• Providing support to internal and external beneficiaries (level 1 and level 2);
• Preparation of reports on the balance of the activity carried out within the IT department;
• Make forecasts of volumes evolution and adaptation of necessary resources and shifts in relation to established objectives and taking into account the seasonality of activity and other events that may influence the results;
• Prepares its own action plan with objectivity, rigor and vision based on self-assessment results, taking into account the previous activity report, individual potential and organizational objectives;

What will make you successful for the role:

• Bachelor’s degree in Information Technology, Computer Science, Network Engineering or a similar program
• C1 level of English (both written & spoken)
• Proven work experience as coordinator in a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;
• Hands-on experience with Windows/Linux/Mac OS environments;
• Familiarity with remote desktop applications and help desk software;

Sounds good? Find out what you can get:

• Competitive salary package
• The opportunity to work in a multi-cultural environment
• Private medical insurance
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, physical/mental disability or background.

Are you a person you can understand rules and has the ability to pass down knowledge? 

Do you value quality of quantity? Would you be able to follow, evaluate, improve quality standards of a project? 

As a Quality Assurance analyst, you will be a bridge between our agents and clients. You will work to improve the quality of work of agents working on a specific account & you get the chance to create and deliver workshops for agents. You would be a mentor to joining agents while also being a company ambassador. Above all you will get a chance to grow, learn, and build your career. 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

What will make you successful for the role:

• A C1 level of English Language (both written & spoken);
• A C1 level of French Language (both written & spoken);
• Min. 2 years of experience as a QA Analyst in BPO environment;
• Nice to have Customer Support experience in BPO environment;
• Excellent command of Microsoft Office tools (especially Excel);
• Good communication and leadership skills;
• Ability to adjust your frame of thinking and quickly change priorities to meet deadlines;
• Adaptability to new circumstances, technologies, and procedures;
• Proactivity, driven to suggest and implement quality;
• Be available to work from the office 100% from the start;

Within your role, you will:

• Follow the compliance with the quality standards of the project/projects;
• Identify, keep records, and inform the hierarchical superiors about the possible non-conformities of quality and their causes;
• Propose and apply corrective measures;
• Control, monitor, and perform verifications in different phases of the process of aligning the quality of the activity performed by the employees;
• Evaluate and identify the training and retraining needs of the project employees, submitting retraining proposals and suggestions for improvement to superior;
  
  Sounds good? Find out what you can get:
• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Are you friendly and positive? Is German your strength and you can express yourself easily on any subject?

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer-focused role; thus, you will professionally engage with customers to understand their needs, provide assistance, and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.

Within your role, you will:

• Offer customer support via phone, e-mail, and chat
• Answer & solve customers’ inquiries & complaints by offering an accurate solution
• Follow predefined workflows & handle issues specific to each communication channel
• Respond to all customer’s inquiries within given timescales and efficiently meet deadlines
• Take, register & solve notifications or complaints
• Update the database with all the details about each customer interaction
• Participate in testing/launching / implementing new working products or tools

What will make you successful in the role:

• A B2/C1 level of German (both written & spoken)
• A B2 level of English (both written & spoken)
• Excellent computer skills (MS Office)
• Having a strong background in smartphone usage

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers
• The opportunity to work in a multi-cultural environment
• The opportunity to work from our modern office located in the city center
• Social Fund (Christmas Bonus, Holiday Allowance, etc.)
• Employee Recognition
• Private medical insurance
• Access to Multisport card
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you a “tech-savvy” person who speaks fluent Dutch? If yes, are you ready to turn these skills into a career?

As a Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Advise and assist customers to resolve the technical and non-technical situations raised/ encountered by them;
• Provide support and assistance in using products and services;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching/implementing new working products or tools.

What will make you successful for the role:

• A C1 level of Dutch language (both written & spoken);
• A B2 level of English (both written & spoken);
• At least 6 months of experience in a technical support role;
• Knowledge about how a PC/ Android device works and a passion for gaming;
• Curiosity, always looking for solutions
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills.

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you friendly and positive? Is Italian your strength and you can express yourself easily on any subject in it?

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer-focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Offer customer support via phone, e-mail, or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers’ inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching / implementing new working products or tools.

What will make you successful for the role:

• A C1 level of Italian (both written & spoken);
• A B2 level of English (both written & spoken);
• Experience in Contact Center can be an advantage;
• Patience, a strong sense of service and responsibility;
• Excellent computer skills (MS Office);
• Resilience under work pressure and smooth adaptation to customer’s schedule.

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multicultural environment;
• Flexible working schedule;
• Private medical insurance;
• Access to Multisport card;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you a “tech-savvy” person who speaks fluent Czech and Slovak? If yes, are you ready to turn these skills into a career?

As a Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Provide best-in-class customer service and problem resolution to customer queries;
• Resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution;
• Initiate, manage, answer, and solves customers’ queries;
• Professionally handle incoming requests from customers and ensures that issues are resolved both promptly and thoroughly at first contact;
• Assist all customer queries by offering precise explanation, concise, complete, and within the agreed terms

What will make you successful in the role:

• C1 level of Czech, both written & spoken;
• C1 level of Slovak, both written & spoken;
• B2 level of English, both written & spoken;
• Proficiency with Microsoft Office applications, especially in Excel;
• Standard Operating system understanding and Office tools knowledge;
• Web-based applications and database operating acquaintance and skills;
• Technical understanding

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multicultural environment;
• Flexible working schedule, remote work;
• Private medical insurance;
• Access to Multisport card;
• Learning programs for your development;
• Wellness activities 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.