Careers

About the role:

As a Customer Support Representative / PCI compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. At Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

· Support customers via phone, email, and web chat in a professional and clear manner.

· Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help – We will train you to excel!

· Help the users to access and navigate the online platform.

· Aim to resolve issues on the first contact by efficiently collecting the needed information.

· Spot opportunities to recommend relevant products and services when appropriate.

· Handle difficult or assertive conversations calmly and respectfully.

What will make you successful in the role:

· Minimum education: High school diploma or equivalent.

· 1+ years of experience in a customer support role, preferably in a call center

· Fluency in English

· Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.

· Collaborative, upbeat, and customer-focused

· Clear communicator with active listening skills

· Professional phone presence and soft skills

· Detail-oriented and able to handle multiple tasks

· Solid decision-making and problem-solving abilities

· Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

· Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.

· Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.

· Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.

· Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

As a Contact Center Team leader at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

If you are a highly self-motivated professional, able to thrive in a fast-paced environment you will love this challenge! In this role, you will lead and motivate a team of associates to achieve targets and implement a strong working environment, guided by the client’s industry-specific needs while aligned with Conectys’ standards.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Recruit and onboard new talent, guiding hiring decisions and integrating new staff.
• Lead, coach, and develop your team to meet daily and weekly performance goals and service-level agreements.
• Collaborate with other departments to coordinate staffing, training schedules, and ensure consistently high-quality interactions.
• Track operational metrics (call volumes, capacity utilization, SLA compliance, QA scores, customer effort) to identify performance trends and proactively address issues.
• Provide regular coaching and constructive feedback, quickly resolving performance gaps and handling escalated or complex customer cases.
• Facilitate team meetings and cross-department collaboration, sharing insights and updates to drive continuous improvement.
• Compile operational reports for the Centre Manager and engage with clients as needed to review results and support decision-making.
• Ensure strict compliance with company, client, and regional policies while representing the organization professionally and identifying service and pricing improvement opportunities.

What will make you successful in the role:

• Minimum education: High school diploma or equivalent.
• 2+ years of leadership experience in high-volume Contact Center operations, preferably in organizations handling compliance frameworks such as PCI DSS — experience in the tech or software industry is a plus.
• Fluency in English, C1 level.
• Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) – experience with Zendesk and Five9 is a plus.
• Deep understanding of contact center metrics and reporting, with a curious mindset for diagnosing performance trends and driving continuous improvement.
• Excellent communication, interpersonal skills, and emotional intelligence to coach effectively, tackle difficult conversations, and demonstrate genuine empathy toward customers.
• Strong leadership and motivational skills, with the ability to engage and inspire agents while remaining calm under pressure.
• Highly organized, resilient, and adaptable—with outstanding prioritization abilities and the flexibility to excel under changing conditions
• Customer‑focused and results‑driven, committed to helping customers, supporting team success, and consistently achieving daily, weekly, and monthly KPIs.

Sounds good? Find out what you can get:

• Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
• Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
• Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
• Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

As a Talent Acquisition Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

In this role, you will serve as the key recruitment liaison, managing the end-to-end candidate journey to meet high-volume hiring demands. You’ll support sourcing and lead generation, coordinate applicant processing and pre-employment requirements, maintain accurate applicant tracking, and help ensure job offers are delivered on time. Working closely with both Conectys and the client, you’ll contribute to a smooth, efficient, and high-quality hiring experience in a fast-paced, deadline-driven environment.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Source and engage candidates through multiple channels, including referrals, job boards, and digital platforms, ensuring daily outreach targets are met.
• Conduct initial screenings and interviews, manage candidate expectations, and ensure alignment with Conectys and client standards.
• Coordinate interviews with hiring managers and maintain up-to-date applicant tracking throughout the process.
• Support onboarding by preparing shortlisted candidates, initiating pre-employment checks, and collaborating with the local HR and TA teams.
• Build and maintain candidate relationships through ongoing engagement, actively network within relevant talent communities, and stay informed on market trends and hiring best practices.

What will make you successful in the role:

• Minimum of 2 years university or bachelor’s degree.
• 2 years of experience recruiting for high-volume PCI DSS-compliant Contact Centers Operations, with proven success in sourcing and hiring talent.
• Fluency in English, C1 level.
• Excellent interpersonal and communication (written and oral) skills.
• Ability to prioritize and organize work in a multi-tasked environment.
• Ability to adapt to a flexible schedule and able to maintain the highest level of confidentiality.
• IT proficiency with MS Office Applications (e.g. Outlook, Excel, Word and PowerPoint).

Sounds good? Find out what you can get:

• Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
• Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
• Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
• Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

Are you a “tech-savvy” person who speaks fluent Dutch? If yes, are you ready to turn these skills into a career?

As a Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 8 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Provide best-in-class customer service and problem resolution to customer queries
• Resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution
• Initiate, manage, answer, and solve customers’ queries
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly at first contact
• Assist all customer queries by offering precise explanations, concise, complete, and within the agreed terms

What will make you successful for the role:

• A C1 level of Dutch (both written & spoken)
• A B2 level of English (both written & spoken)
• Proficiency with Microsoft Office applications, especially in Excel
• Standard Operating system understanding and Office tools knowledge
• Web-based applications and database operating acquaintance and skills
• Technical understanding

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers
• Social Fund (Christmas Bonus, Holiday Allowance, etc.)
• Employee Recognition Program
• The opportunity to work in a multicultural environment
• The opportunity to work from home – remote work
• Private medical insurance
• Access to Multisport card
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you someone who’s naturally friendly, positive, and enjoys helping others? Are you fluent in German and confident in expressing yourself on a wide range of topics? If so, we’d love to meet you! 

At Conectys, you’ll join a supportive and international team where your voice matters, your ideas count, and your growth is part of our success. As a Customer Support Representative, you’ll be at the heart of what we do—helping customers get the answers and support they need while enjoying the journey of professional development. 

What You’ll Do: 

• Provide top-notch customer support via phone, email, or chat 

• Understand customer needs and offer clear, effective solutions 

• Handle inquiries and complaints with empathy and professionalism 

• Follow predefined workflows and channel-specific procedures 

• Participate in testing/launching/implementing new working products or tools 

What You Bring: 

• German (B2/C1) – spoken and written 

• English (B2) – enough to collaborate with your teammates 

• Confident computer skills – including Microsoft Office 

• You’re a regular smartphone user 

• Friendly communication style, patience, and attention to detail 

What You’ll Love: 

• Competitive salary + meal vouchers 

• Work from our modern, stylish office in Stary Browar, Poznań 

• Small, friendly team where your contributions are noticed 

• Relax in our chillout zone with table football, Nintendo, and more 

• Private medical insurance to keep you covered 

• Vacation allowance, Holiday bonuses, and other perks from our Social Fund 

• Peer recognition program to celebrate your hard work 

• Learning & development programs to help you grow 

• Access to Multisport Plus card for fitness and wellness 

Why Conectys? 

With over 3000 people across 11 sites, Conectys is one of the fastest-growing BPOs in the industry—supporting clients from Gaming, Entertainment, Electronics, Healthcare, and more. Here in Poznań, you’ll feel the charm of a tight-knit, fun team in a vibrant, office-based setting. 

Diversity Matters: 

We celebrate our differences and are proud to be an inclusive employer. No matter your background, you’re welcome here.