Careers

Are you friendly and positive? Is English your strength and can you express yourself easily on any subject?

As a Customer Support / Backoffice Representative, you are part of the Operations team, the center of our business. You will provide best-in-class back-office customer service and review the incoming content (documents, reviews, images, etc.) submitted by users of the client application with the set of working procedures and manuals in place and approves only the content that meets all criteria presented by the guidelines, trainings and training materials provided by the client.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Review the incoming content (documents, reviews, images, etc.) submitted by users of the client application and approves only the content that meets all criteria presented by the guidelines
• Identify and escalate potential errors of the applications used to process reviews, as well as complex reviews that cannot be solved by applying the project’s specific procedures and instructions, to the direct supervisor and / or the client designated team.
• Based on existing guidelines, identifies and informs client about potential frauds.
• Validates new valid documents used by customers.

What will make you successful for the role:

• A C1 level of Spanish (both written & spoken)
• A B2 level of English (both written & spoken)
• Experience in Contact Center could be an advantage
• Curiosity, always looking for solutions Attention to detail and “willing-to-help” attitude
• Excellent computer skills
• Willingness to work in 24/7 schedule in 3 shifts pattern

Workplace: Cali, Valle del Cauca

Sounds good? Find out what you can get:

• Competitive salary package
• The opportunity to work in a multi-cultural environment
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

We are currently looking for a Process Internal Auditor to join our team. The ideal candidate will have a strong understanding of auditing principles, excellent analytical skills, and the ability to communicate effectively with various stakeholders.

Responsibilities:

• Follows the compliance with the Conectys quality standards of the services delivered by Operations;
• Ensures the performance of inspection activities and verification of the quality analysts’, quality and training coordinators’  or temporary staff delegated to perform quality activity/tasks, according to the related procedures in place in Conectys;
• Identify quality deficiencies and keep track of quality deviations of their causes and apply measures to remedy them;
• Provide advice to the quality analysts’, quality and training coordinators’      or temporary staff delegated to perform quality activity in order to remedy the non-conformities found as a result of the comparison with the procedures within the limits of his authority and knowledge
• Identifies with objectivity and impartiality the degree of conformity of the procedures (documentation) of the quality with established procedures.

Requirements:

• Similar previuos experience;
• University studies graduated or in the process of graduation;
• C1 level of English (both written & spoken)
• Advanced level of knowledge in operating Office Suite, Powerpoint and Excel in particular;
• Internet use (navigate on the Internet, searching the information, search engine, email, using an e-mail address, sending and receiving emails, inserting a signature, filter usage, password change);
• Time Management skills;
• Attention to details
• Focusing on quality – previous exposure to the quality, working as a QA Analyst

What we offer:

Dynamic and collaborative work environment
Competitive salary package & meal vouchers;
The opportunity to work in a multi-cultural environment;
Private medical insurance subscription;
Everything you want to read from Bookster;
Learning programs for your development;
Wellness activities for your wellbeing. 

As Local Recruitment Coordinator, you will be a vital team member!

You will be responsible for managing the hiring process end-to-end, and for coordinating the local Talent Acquisition (TA) team, in order to secure an adequate execution of the TA projects portfolio and the adequate staffing.

You need to be a strong communicator, have a confident approach as headhunter, to attract candidates, and proven experience in evaluating resumes, conducting in-depth interviews, handling hiring paperwork.

This role is a fit to you if you think outside the box and demonstrate a track record of completing projects in a timely manner.

Your main responsibilities will be:

• Secure adequate execution of the local TA tactical protocols and routines.
• Guarantee adequate talent sourcing and processing, to staff the geography accordingly with business needs.
• Assure an effective implementation of end-to-end TA activities accordingly with applicable TA policies, processes, procedures, and plans.
• Ensure maintenance of the company databases updated, according with applicable procedures.
• Design and recommend adequate selection solutions and processes for any type of TA projects (e.g. creates tests, selects the optimum combination of tests and interview techniques for all parties involved in a TA project, decides on the optimum order of TA process steps that fits the staffing needs and specific context of any type of TA project)
• Act as a Project Manager for local Conectys’ TA projects;
• Ensure adequate staffing of the TA team and manages team’s and individuals’ performance and continuous learning in order to secure local TA capabilities.

What will make you successful for the role:

• Minimum 2 years of experience as Recruitment Supervisor or Recruitment Team Leader.
• Experience in end-to-end recruitment process in BPO.
• Exposure in using BPO recruitment tools.
• Expertise developing and carrying out comprehensive recruitment strategies.
• Experience creating or improving branding/marketing plans for recruitment.
• Available to work onsite in Lisbon

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers 
• The opportunity to work in a multi-cultural environment 
• Private medical insurance 
• Access to benefits discount platform 
• Learning programs for your development 
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background.

Are you friendly and positive? Is Russian your strength and can you express yourself easily on any subject? 

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career. 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

Within your role, you will: 

• Offer customer support via phone, e-mail, or chat; 
• Answer & solve customers’ inquiries & complaints by offering an accurate solution; 
• Review documents
• Follow predefined workflows & handle issues specific to each communication channel; 
• Respond to all customers inquiries within given timescales and efficiently meet deadlines; 
• Take, register & solve notifications or complaints; 
• Update the database with all the details about each customer interaction; 
• Participate in testing/launching / implementing new working products or tools. 

What will make you successful for the role: 

• A C1 level of Russian Language (both written & spoken); 
• A B2 level of English Language (both written & spoken);
• Experience in Contact Center could be an advantage; 
• Curiosity, always looking for solutions; 
• Attention to detail and “willing-to-help” attitude; 
• Excellent computer skills; 

Sounds good? Find out what you can get: 

• Competitive salary package & meal vouchers; 
• The opportunity to work in a multi-cultural environment; 
• Private medical insurance; 
• Everything you want to read from Bookster; 
• Learning programs for your development; 
• Wellness activities for your wellbeing. 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Are you friendly and positive? Is French your strength and can you express yourself easily on any subject? 

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career. 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

Within your role, you will: 

• Offer customer support via phone, e-mail, or chat; 
• Answer & solve customers’ inquiries & complaints by offering an accurate solution; 
• Follow predefined workflows & handle issues specific to each communication channel; 
• Respond to all customers inquiries within given timescales and efficiently meet deadlines; 
• Take, register & solve notifications or complaints; 
• Update the database with all the details about each customer interaction; 
• Participate in testing/launching / implementing new working products or tools. 

What will make you successful for the role: 

• A C1 level of French Language (both written & spoken); 
• A B2 level of English Language (both written & spoken);
• Experience in Contact Center could be an advantage; 
• Curiosity, always looking for solutions; 
• Attention to detail and “willing-to-help” attitude; 
• Excellent computer skills; 

Sounds good? Find out what you can get: 

• Competitive salary package & meal vouchers; 
• The opportunity to work in a multi-cultural environment; 
• Private medical insurance; 
• Everything you want to read from Bookster; 
• Learning programs for your development; 
• Wellness activities for your wellbeing. 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Do you love working with people? Are you quality-oriented, organized, and like working in a structured environment?

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

What will make you successful for the role:

• At least a C1 level and English (both written and spoken); 

• Skills for using the Windows operating system and related applications (MS Office package, internet use); 

• At least 6 months of experience in coordinating quality/training teams or  leading operations teams, while having QA duties/experience; 

• Methodological knowledge specific to pedagogy (presentation and rhetoric). 

Within your role, you will:

• You will coordinate the assigned team and be responsible for completing all activities within the assigned projects;  

• You will update daily progress in related reports and monitor carrying out activities following the agreed plan/strategy; 

• You will monitor and evaluate training sessions’ effectiveness, success and ROI periodically and report on them; 

• You will work with account managers to address quality and learning issues, instruction problems, or new educational needs; 

• You will prepare operational quality & training analyses for the projects coordinated and as required by the direct manager; 

• You will actively participate in training needs, analysis studies to determine training and quality needs within the organization; 

• You will work closely with PM/HR for talent planning & acquisition to ensure accurate staffing & forecasting of resources. 

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment; 
• Private medical insurance subscription; 
• Everything you want to read from Bookster; 
• Learning programs for your development; 
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

The Global Talent Acquisition Expert is responsible for the full-cycle recruitment process to secure the best possible talent for all projects on multiple sites, including for management (middle / upper) / atypical / niche roles.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

Within your role, you will:

• Conduct end-to-end recruitment for assigned projects, on multiple sites in Romania or abroad
• Maintain the company databases updated, according with internal procedures
• Gather market data that supports the TA business goals & routines;
• Contribute to the design of recruitment processes, guides and standards at company level
• Provides consultancy, aid or training based on business need to TA teams and relevant business stakeholders

What will make you successful for the role:

• 2+ years of experience in recruitment, working with global processes and management of internal and external hiring processes
• Fluent in English, both verbal and written
• Strong analytical, reporting, communication, and presentation skills
• Previous experience in BPO or mass recruitment projects is considered a plus 

What we offer:

• Dynamic and collaborative work environment
• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance subscription;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Are you an experienced IT professional ready to take on a leadership role? Do you thrive in dynamic environments where you can make a significant impact? If so, we want you on our team!

The position holder has the role of coordinating the activities specific to the IT field within the PL site of company Conectys.

Within your role, you will:

• Coordination of the local IT function;
• Management of software licenses used within the company;
• Management of contracts with IT service providers and equipment;
• Management of computer equipment used within the company;
• Supervision of the administration of the electronic equipment used within Conectys;
• Designing, creating and verifying the technical parameters related to the good development of the activity of the projects with IT requirements within Conectys;
• Providing support to internal and external beneficiaries (level 1 and level 2);
• Preparation of reports on the balance of the activity carried out within the IT department;
• Make forecasts of volumes evolution and adaptation of necessary resources and shifts in relation to established objectives and taking into account the seasonality of activity and other events that may influence the results;
• Prepares its own action plan with objectivity, rigor and vision based on self-assessment results, taking into account the previous activity report, individual potential and organizational objectives;

What will make you successful for the role:

• Bachelor’s degree in Information Technology, Computer Science, Network Engineering or a similar program
• C1 level of English (both written & spoken)
• Proven work experience as coordinator in a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;
• Hands-on experience with Windows/Linux/Mac OS environments;
• Familiarity with remote desktop applications and help desk software;

Sounds good? Find out what you can get:

• Competitive salary package
• The opportunity to work in a multi-cultural environment
• Private medical insurance
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, physical/mental disability or background.

WFM Planner will ensure that resources are managed efficiently and effectively in order to optimize the use of resources to achieve performance targets: determine resource requirements for all campaigns and lines of businesses dealing with customer contacts, ensuring that shifts are aligned to customer demand & commercially viable, while meeting service standards.

With over 3000 employees across 10 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys, we work together to support each other in a common interest, making our customer’s success our success.

Within your role, you will:

• Queue Monitoring. Monitor the volume and its SLAs. Communicate to stakeholders if the SLAs are failing and work with operations to create action plans.
• Agent Monitoring. Monitor the activities and statuses of the agents. Ensure that agents follow the schedule and scheduled activities throught out the day.
• Monitor that agents will meet their AHT, productivity and utilization.
• Responsible in assigning work (calls, SM, emails, chat, etc.) to agents.
• Prepares intraday reports to assist operations to drive and manage agents’ daily productivity and performance.
• Manages time off request and shift schedule swaps to improve staffing to align it to current arrival patterns to meet service level agreement.
• Handle simple reports such as Attendance reports.
• Provide analysis on staffing and SLAs.
• Reforecast within the day data.
• Offer recommendations for OT/VTO
• Is responsible to create and to facilitate the maintenance of an open working environment with all the actors in the project, appropriate work relationship with the others to facilitate the activities of analyzing, monitoring, controlling and continuously improving the processes within the projects in which they operate;

What will make you successful for the role:

• Minimum 1 years experience in WFM capacity planning/ forecasting /scheduling
• At least College Level
• Excel skills in accordance with the WFM internal Excel Assessment – qualifying as average(basic)
• Good written and oral communication skills – English B2 level assessment
• Willing to work shifting schedules
• Willing to work on-site Davao City

Sounds good? Find out what you can get:

• Competitive salary package
• The opportunity to work in a multi-cultural environment
• Private medical insurance
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, physical/mental disability or background.

Local Recruitment Coordinator is vital team member responsible on managing the end-to-end hiring process. They attract candidates, evaluate resumes, conduct in-depth interviews, and handle hiring paperwork. Strong communication skills and a confident approach as a headhunter are highly desired. We value individuals who think outside the box and demonstrate a track record of completing projects in a timely manner.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering
multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare
industries and many more. Here at Conectys we work together to support each other in a common interest, making
our customer’s success our own success.

Within your role, you will:

• Secures adequate execution of the local TA tactical protocols and routines (i.e. Market Research Protocol, Compensation & Benefit Protocol and TA Projects’ Management protocols);
• Secures adequate talent pool sourcing and talent pool processing capabilities  in order to staff the coordinated geography according to forecasted and requested business needs and in strict observance of the EB and site/account/department TA Rulebook and TA projects’  guidelines;
• Secures effective implementation of end-to-end TA activities according with applicable TA policies, processes, procedures and plans for the portfolio of TA projects in the coordinated geography;
• Ensures maintaining of the company data bases (Leads and Interview modules of the contact center) updated, according with applicable procedures;
• Designs and recommends adequate selection solutions and processes for any type of TA projects (e.g. creates tests, selects the optimum combination of tests and interview techniques for all parties involved in a TA project, decides on the optimum order of TA process steps that fits the staffing needs and specific context of any type of TA project;
• Serves as a Project Manager (PM ) for any types of local Conectys TA projects;
• Ensures adequate staffing of the coordinated TA team  – number and mix of certified TA team members- and manages team’s and individuals’ performance and continuous learning in order to secure local TA capabilities.

What will make you successful for the role:

• Minimum 2 years of experience as Recruitment Supervisor or Recruitment Manager.
• Has experience in end-to-end recruitment process in BPO.
• Has exposure in using BPO recruitment tools.
• Possesses expertise developing and carrying out comprehensive recruitment strategies.
• Equipped in creating or improving branding/marketing plans for recruitment.
• Amendable to work onsite either in Davao City or Iloilo City.

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers
• The opportunity to work in a multi-cultural environment
• Private medical insurance
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each
of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual
orientation, responsibility for dependents, age, physical/mental disability or background.

Are you a person you can understand rules and has the ability to pass down knowledge? 

Do you value quality of quantity? Would you be able to follow, evaluate, improve quality standards of a project? 

As a Quality Assurance analyst, you will be a bridge between our agents and clients. You will work to improve the quality of work of agents working on a specific account & you get the chance to create and deliver workshops for agents. You would be a mentor to joining agents while also being a company ambassador. Above all you will get a chance to grow, learn, and build your career. 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

What will make you successful for the role:

• A C1 level of English Language (both written & spoken);
• A C1 level of French Language (both written & spoken);
• Min. 2 years of experience as a QA Analyst in BPO environment;
• Nice to have Customer Support experience in BPO environment;
• Excellent command of Microsoft Office tools (especially Excel);
• Good communication and leadership skills;
• Ability to adjust your frame of thinking and quickly change priorities to meet deadlines;
• Adaptability to new circumstances, technologies, and procedures;
• Proactivity, driven to suggest and implement quality;
• Be available to work from the office 100% from the start;

Within your role, you will:

• Follow the compliance with the quality standards of the project/projects;
• Identify, keep records, and inform the hierarchical superiors about the possible non-conformities of quality and their causes;
• Propose and apply corrective measures;
• Control, monitor, and perform verifications in different phases of the process of aligning the quality of the activity performed by the employees;
• Evaluate and identify the training and retraining needs of the project employees, submitting retraining proposals and suggestions for improvement to superior;
  
  Sounds good? Find out what you can get:
• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Are you friendly and positive? Is German your strength and you can express yourself easily on any subject?

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer-focused role; thus, you will professionally engage with customers to understand their needs, provide assistance, and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.

Within your role, you will:

• Offer customer support via phone, e-mail, and chat
• Answer & solve customers’ inquiries & complaints by offering an accurate solution
• Follow predefined workflows & handle issues specific to each communication channel
• Respond to all customer’s inquiries within given timescales and efficiently meet deadlines
• Take, register & solve notifications or complaints
• Update the database with all the details about each customer interaction
• Participate in testing/launching / implementing new working products or tools

What will make you successful in the role:

• A B2/C1 level of German (both written & spoken)
• A B2 level of English (both written & spoken)
• Excellent computer skills (MS Office)
• Having a strong background in smartphone usage

Sounds good? Find out what you can get:

• Signing Bonus – 570 €
• Competitive salary package & meal vouchers
• The opportunity to work in a multi-cultural environment
• The opportunity to work from our modern office located in the city center
• Social Fund (Christmas Bonus, Holiday Allowance, etc.)
• Employee Recognition
• Private medical insurance
• Access to Multisport card
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you a “tech-savvy” person who speaks fluent Dutch? If yes, are you ready to turn these skills into a career?

As a Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Advise and assist customers to resolve the technical and non-technical situations raised/ encountered by them;
• Provide support and assistance in using products and services;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching/implementing new working products or tools.

What will make you successful for the role:

• A C1 level of Dutch language (both written & spoken);
• A B2 level of English (both written & spoken);
• At least 6 months of experience in a technical support role;
• Knowledge about how a PC/ Android device works and a passion for gaming;
• Curiosity, always looking for solutions
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills.

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you passionate about leading the business, but also about leading the people?

With over 3000 employees across 8 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Work with the clients to understands their clients’ business needs;
• Collaborates and coordinates with various teams and stakeholders (Operations, IT, etc.) to ensure solutions are designed;
• Manage the transition related schedules, work plans project performance & reporting;
• Understands client requirements as expressed in the contractual and other documented agreements with clients and translates them into an implementation project document
• Assisting & training operations managers in executing effective operations transition projects;

What will make you successful for the role:

• At least 3 years of experience in Project Management transitions;
• Previous BPO experience
• Strong analytical skills and critical thinking capabilities;
• Communicates in a manner that generates excitement, enthusiasm, and commitment to the group mission and strategies;
• Proven strategic planner;
• Great attention to detail;

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance subscription;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you friendly and positive? Is Italian your strength and you can express yourself easily on any subject in it?

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer-focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Offer customer support via phone, e-mail, or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers’ inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching / implementing new working products or tools.

What will make you successful for the role:

• A C1 level of Italian (both written & spoken);
• A B2 level of English (both written & spoken);
• Experience in Contact Center can be an advantage;
• Patience, a strong sense of service and responsibility;
• Excellent computer skills (MS Office);
• Resilience under work pressure and smooth adaptation to customer’s schedule.

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multicultural environment;
• Flexible working schedule;
• Private medical insurance;
• Access to Multisport card;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.