Careers

Do you value quality or quantity? Would you be able to follow, evaluate, and improve the quality standards of a project?

As a Quality Assurance Analyst, you are part of the Operations team, the center of our business. Within the role, you will be a bridge between our agents and clients. You will work to improve the quality of work of agents working on a specific account. Best of all is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Follow the compliance with the quality standards of the project/projects
• Identify, keep records, and inform the hierarchical superiors about the possible nonconformities of quality and their causes.
• Propose and apply corrective measures
• Control, monitor, and perform verifications in different phases of the process of aligning the quality of the activity performed by the employees
• Evaluate and identify the training and retraining needs of the project employees, submitting retraining proposals and suggestions for improvement to superior

What will make you successful for the role:

• A C1 level of Ukrainian (both written & spoken)
• A B2 level of English (both written & spoken)
• At least 1 year of experience working in BPO
• Experience working in the Quality Assurance department within a call center is a big plus
• Excellent command of Microsoft Office tools (especially Excel)
• Good communication and leadership skills
• Adaptability to new circumstances, technologies, and procedures
• Proactivity, driven to suggest and implement quality

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers
• Social Fund (Christmas Bonus, Holiday Allowance, etc.)
• Employee Recognition Program
• The opportunity to work in a multicultural environment
• The opportunity to work from our modern office located in the city center
• Private medical insurance
• Access to Multisport card
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Would you like to make a difference by assuring that the online space is safe? 

As a content Moderator you will have a deep understanding of our content guidelines, and you will be responsible for ensuring that all the disturbing and inappropriate content (which might include, but is not limited to, images, videos, text featuring violence, animal cruelty, sexual assault, self-harm or anything that endangers children) is moderated to the highest standards. 

Our dedicated Content Moderators play a pivotal role in safeguarding the online environment, by reviewing user-generated pieces of text, visual, video, and audio, presented in a continuous sequencing during each shift. 

And the best part is that you will have space for learning, growing and building your career. 

Within the role you will: 

• Moderate social media content (videos, images, reviews submitted by users) and classify it quickly and correctly according to the internal policy and criteria). 

• Remove inappropriate content to ensure a safe experience for users of the application and community. 

• Maintain a high level of quality in each case that you review. 

• Identify and escalate potential errors in the application used for moderating content. 

• Participate in testing, launching, or implementing new products and working tools. 

• Make suggestions to improve policies and procedures. 

• Send accurate daily activity reports. 

What will make you successful for the role: 

• A driven attitude to do good and protect the online space. 

• English both written & spoken (C1). 

• Spanish both written & spoken (C1). 

• Curiosity and attention to details. 

• Good computer skills. 

• Eligibility to work On-site in Portugal, 24/7 rotating shifts. 

Our offer: 

• Very competitive salary package (Base salary + Language Bonus + Performance Bonus + Meal Allowance). 

• Benefits package (Private Medical Insurance, Gym & Fitness Protocol, Benefits Discount Platform).  

• Multi-cultural and Teamwork focused environment. 

• Wellness activities and breaks – Here, physical, psychological, and social wellbeing is a priority. 

• Great work/life balance – Awarded Wealthy Workplace 2024. 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Would you like to make a difference by assuring that the online space is safe? 

As a content Moderator you will have a deep understanding of our content guidelines, and you will be responsible for ensuring that all the disturbing and inappropriate content (which might include, but is not limited to, images, videos, text featuring violence, animal cruelty, sexual assault, self-harm or anything that endangers children) is moderated to the highest standards. 

Our dedicated Content Moderators play a pivotal role in safeguarding the online environment, by reviewing user-generated pieces of text, visual, video, and audio, presented in a continuous sequencing during each shift. 

And the best part is that you will have space for learning, growing and building your career. 

Within the role you will: 

• Moderate social media content (videos, images, reviews submitted by users) and classify it quickly and correctly according to the internal policy and criteria). 

• Remove inappropriate content to ensure a safe experience for users of the application and community. 

• Maintain a high level of quality in each case that you review. 

• Identify and escalate potential errors in the application used for moderating content. 

• Participate in testing, launching, or implementing new products and working tools. 

• Make suggestions to improve policies and procedures. 

• Send accurate daily activity reports. 

What will make you successful for the role: 

• A driven attitude to do good and protect the online space. 

• English both written & spoken (C1). 

• French both written & spoken (C1). 

• Curiosity and attention to details. 

• Good computer skills. 

• Eligibility to work On-site in Portugal, 24/7 rotating shifts. 

Our offer: 

• Very competitive salary package (Base salary + Language Bonus + Performance Bonus + Meal Allowance). 

• Benefits package (Private Medical Insurance, Gym & Fitness Protocol, Benefits Discount Platform).  

• Multi-cultural and Teamwork focused environment. 

• Wellness activities and breaks – Here, physical, psychological, and social wellbeing is a priority. 

• Great work/life balance – Awarded Wealthy Workplace 2024. 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Are you a trustworthy person who as an active listener can help uncover underlying problems at work and find adequate solutions?

The Workplace Counsellor ensures first line counselling services to Conectys staff, offering integrative coping solutions with challenges potentially negatively impacting them in relation to their work context and challenges.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys, we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Conduct Connect sessions that provide a sounding board for employees to safely talk about issues troubling them in correlation with their professional life and assist them with life coaching solutions in order to better cope with their work-impacting challenges
• Serve as liaison with HR department to consolidate risk, needs, and aspirations information supporting the employees’, teams’, managers’, and business’s needs
• Facilitate support group activities and other wellbeing activities
• Support implementation of organizational change at individual, group, and team levels

What will make you successful in the role:

• A C1 level of English (both written & spoken)
• BA in Psychology or other similar fields
• At least 1-year experience as trainer/coach/therapist
• Experience in crisis intervention would be an asset
• Pedagogy or trainer certification would be beneficial
• Basic knowledge of employment legislation would be an asset
• Willingness to work in shifts

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers
• The opportunity to work in a multi-cultural environment
• The opportunity to work from our modern office located in the city center
• Social Fund (Christmas Bonus, Holiday Allowance, etc.)
• Employee Recognition Program
• Private medical insurance
• Access to Multisport card
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you a people person? Do you feel like you could be a company ambassador?

As a Recruiter, you are part of the HR team, the heart of our business. Within the role you get the chance to be an ambassador for Conectys and see Conectys grow. You will lead the recruitment process for our many projects, at a local level. Above all, you will get a chance to grow, learn, and build your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Gather market data that supports the TA business goals & routines;
• Operate approved TA marketing tools (., job ads/chats/emails/ phone messages) with the talent pool on approved EB channels to contact and perform initial screening interviews for specific TA projects as well as EB initiatives;
• Maintain company data bases updated, according with procedures;
• Customize and refresh approved EB communication tool messages for the TA channels used in mass TA projects;
• Evaluate applicants by discussing job requirements and applicant qualifications with managers and interviewing applicants on a consistent set of qualifications;
• Perform selection interviews for mass TA projects;
• Negotiate offer checklists with candidates for mass TA projects and making offers according with the approved Recruitment Manuals & Comp&Ben packages;

What will make you successful for the role:

• A C1 level of English (both written & spoken);
• Bachelor’s Degree;
• Recruitment experience nice to have;
• Excellent command of Microsoft Office tools;
• Good communication skills;

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Flexible working schedule & work from home;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing;

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

We are looking for a passionate Content Moderator to join our Operations team, the center of our business.  As Content Moderator, you will have a deep understanding of our content guidelines and you will be responsible for ensuring that all the disturbing and inappropriate content, which might include(but is not limited to) images, videos, text featuring violence, bullying, animal cruelty, hate speech, violent extremism, torture, sexual assault, self-harm, suicide, murder, or anything that endangers children, is moderated to the highest standards.

Do you see yourself as a caretaker? Are you a people person and can manage a team?

As a Team Manager, you are part of the Operations team, the center of our business. Within the role, you get to be the caretaker of a team of agents. You will coordinate your team with other Team Managers of the project to achieve positive results for a client. Best of all, you will get a chance to hone your skills, learn, and build your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys, we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Coordinate day-to-day activities within your team
• Provide guidance to your team members, by responding to their needs, and identifying areas of improvement, training needs
• Define and manage tasks, roles, and responsibilities of your team members for them to meet/exceed the SLAs agreed with our clients
• Supervise the performance of your team, identifying ways to work more effectively
• Report the overall performance of your team and suggest possible areas of improvement
• Lead by example and help your team achieve its full potential.

What will make you successful in the role:

• A C1 level of English (both written & spoken)
• 1 year of Team Manager experience, preferably in the BPO industry
• Excellent command of Microsoft Office tools (especially Excel)
• Good communication and leadership skills
• Ability to adjust your frame of thinking and quickly change priorities to meet deadlines
• Proactivity, driven to suggest and implement quality

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers
• The opportunity to work in a multi-cultural environment
• The opportunity to work from our modern office located in the city center
• Social Fund (Christmas Bonus, Holiday Allowance, etc.)
• Employee Recognition Program
• Private medical insurance
• Access to Multisport card
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

What will make you successful for the role:

A B2 level of English Language (both written & spoken);
A C1 level of French Language (both written & spoken)
A minimum of 6 months on a Technical Support position is a plus;
Curiosity, always looking for solutions;
Attention to detail and “willing-to-help” attitude;
Excellent computer skills;

Within your role, you will:

Offer technical support via phone, e-mail or chat;
Answer & solve customers’ inquiries & complaints by offering an accurate solution;
Follow predefined workflows & handle issues specific to each communication channel;
Respond to all customers inquiries within given timescales and efficiently meet deadlines;
Take, register & solve notifications or complaints;
Update the database with all the details about each customer interaction;
Participate in testing/launching/implementing new working products or tools;

Sounds good? Find out what you can get:

Competitive salary package & meal vouchers;
The opportunity to work in a multi-cultural environment;
Private medical insurance;
Everything you want to read from Bookster;
Learning programs for your development;
Wellness activities for your wellbeing;

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in FunWork, so much that we’ve made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

Are you naturally friendly and positive? Do you excel in Italian and find it effortless to communicate on any topic?

As a Customer Support Representative, you play a crucial role within our Operations team. This position requires a customer-centric approach, where you’ll interact with clients professionally to grasp their requirements, offer assistance, and manage various situations to help resolve their issues effectively. The exciting aspect of this role is the ample opportunity for learning, personal development, and career advancement.

With a workforce of over 4000 individuals spread across 8 locations, Conectys stands out as one of the fastest-growing Business Process Outsourcing (BPO) firms in the industry. We specialize in providing multilingual outsourcing services to clients in diverse sectors such as Gaming and Entertainment, Consumer Electronics, Healthcare, among others. At Conectys, we foster a collaborative environment where we rally together to support each other with a shared goal: our customers’ success translates to our own success.

Within your role, you will:

• Offer customer support via phone, e-mail, or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching / implementing new working products or tools.

What will make you successful for the role:

• A B2 level of English Language (both written & spoken);
• A C1 level of Italian Language (both written & spoken);
• Experience in Contact Center could be an advantage;
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

The Workplace Counsellor ensures first line counselling services to Conectys staff, offering integrative coping solutions with challenges potentially negatively impacting them in relation with their work context and challenges.

With over 3000 employees across 10 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys, we work together to support each other in a common interest, making our customer’s success our own success.

Within your role you will:

•  Conduct Connect sessions that provide a sounding board for employees to safely talk about issues troubling them in correlation with their professional life and assissting them with life coaching solutions in order to better cope with their work-impacting challenges.
• Serve as liaison with the allocated HRBPs in order to consolidate risk, needs and aspirations information supporting the employees, teams’, managers’ and business’s needs.
• Serve as a gate keeper and distribution point for access to specialised Occupational Health & Safety services, be their Conectys contracted vendors or independent supporting services providers.
• Facilitate support group activities and other wellbeing activities.
• Support implementation of organisational change at individual, groups and teams level.

What will make you successful in the role:

• BS in Psychology or a related field;
• Registered Psychometrician
• Experience in psychological first aid and/or counseling.
• Proficiency in English C1 in the European Language Framework;

Sounds good? Find out what you can get:

• Competitive salary package
• The opportunity to work in a multicultural environment
• Flexible working schedule
• Private medical insurance
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, physical/mental disability, age, or background.

The Talent Acquisition Expert is responsible for sourcing and selection of talent for any type of TA projects, including for management (middle / upper) / atypical / niche roles. 

With over 3000 employees across 10 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Gathers market data (referring to candidates & competitors) that supports the TA business goals & routines.
• Operates approved TA marketing tools (e.g., job ads/chats emails/sms/phone messages) with the talent pool on approved EB channels in order to contact and perform initial screening interviews for specific TA projects as well as EB initiatives.
• Maintains the company databases (Leads and Interview modules of the contact center) updated, according with procedures.
• Manage approved EB communication tool messages for the TA channels used in mass TA projects (for specialist level roles).

What will make you successful for the role:

• A C1 English spoken and written level,
• At least a bachelor’s degree,
• 1 year experience in recruitment and selection
• Basic Proficiency with Excel, Canva and Powerpoint
• Experience with Employer Branding and Recruitment Marketing tools

Sounds good? Find out what you can get:

• Competitive salary package
• The opportunity to work in a multi-cultural environment
• Private medical insurance
• Learning programs for your development

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values. We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

What will make you successful for the role:

• A C1 level of French Language (both written & spoken);
• A B2 level of English Language (both written & spoken);
• Experience in Contact Center could be an advantage;
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Within your role, you will:

• Offer customer support via phone, e-mail, or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching / implementing new working products or tools.

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background 

The Global Talent Acquisition Expert is responsible for the full-cycle recruitment process to secure the best possible talent for all projects on multiple sites, including for management (middle / upper) / atypical / niche roles.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

Within your role, you will:

• Conduct end-to-end recruitment for assigned projects, on multiple sites in Romania or abroad
• Maintain the company databases updated, according with internal procedures
• Gather market data that supports the TA business goals & routines;
• Contribute to the design of recruitment processes, guides and standards at company level
• Provides consultancy, aid or training based on business need to TA teams and relevant business stakeholders

What will make you successful for the role:

• 2+ years of experience in recruitment, working with global processes and management of internal and external hiring processes
• Fluent in English, both verbal and written
• Strong analytical, reporting, communication, and presentation skills
• Previous experience in BPO or mass recruitment projects is considered a plus 

What we offer:

• Dynamic and collaborative work environment
• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance subscription;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Are you an experienced IT professional ready to take on a leadership role? Do you thrive in dynamic environments where you can make a significant impact? If so, we want you on our team!

The position holder has the role of coordinating the activities specific to the IT field within the PL site of company Conectys.

Within your role, you will:

• Coordination of the local IT function;
• Management of software licenses used within the company;
• Management of contracts with IT service providers and equipment;
• Management of computer equipment used within the company;
• Supervision of the administration of the electronic equipment used within Conectys;
• Designing, creating and verifying the technical parameters related to the good development of the activity of the projects with IT requirements within Conectys;
• Providing support to internal and external beneficiaries (level 1 and level 2);
• Preparation of reports on the balance of the activity carried out within the IT department;
• Make forecasts of volumes evolution and adaptation of necessary resources and shifts in relation to established objectives and taking into account the seasonality of activity and other events that may influence the results;
• Prepares its own action plan with objectivity, rigor and vision based on self-assessment results, taking into account the previous activity report, individual potential and organizational objectives;

What will make you successful for the role:

• Bachelor’s degree in Information Technology, Computer Science, Network Engineering or a similar program
• C1 level of English (both written & spoken)
• Proven work experience as coordinator in a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;
• Hands-on experience with Windows/Linux/Mac OS environments;
• Familiarity with remote desktop applications and help desk software;

Sounds good? Find out what you can get:

• Competitive salary package
• The opportunity to work in a multi-cultural environment
• Private medical insurance
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, physical/mental disability or background.