Team Manager with English

About the role

We are looking for a Team Manager to join our Operations team and take ownership of the performance and development of a dedicated Customer Support team.

In this role, you will lead day-to-day operations, monitor KPIs, coach and motivate team members, address performance challenges, and ensure that service quality and client expectations are consistently met.

You will work closely with Operations and other internal stakeholders to identify improvement opportunities, implement action plans, and contribute to a strong team culture.

What you will do

Your day in Conectys:

Provides supervision and direction to subordinate staff and coordinates work flow;
Assigns staff to cover workload and contingency plans for it;
Monitors and analyze the accuracy, completeness, and timeliness of completion of the duties for the team supervised work performance, identifying problems with performance and solutions to those problems, initiating formal measures to correct misconduct;
Serves as a liaison between the team and other offices/departments for the distribution and collection of information and to resolve operational issues;
Act as point of escalation for the supervised team;
Ensure and supervises the maintenance of personnel records (annual/medical leaves/unpaid etc) time sheets for staff supervise
Participates and/or conducts performance evaluations on subordinated staff and reports on it;
Supervises the development and implementation of training programs within the supervised team;
Ensure proper communication and implementation to/for the team effective procedure / process updates

What we look for

You come with:

A C1 level of English, both written & spoken
Min. 1 year of experience in managing teams
Previous BPO experience would a plus
Good communication and leadership skills;
Ability to adjust your frame of thinking and quickly change priorities to meet deadlines;
Proactivity, driven to suggest and implement quality;
Availability to work full time from our office in Bucharest

What we offer

We have for you:

Attractive salary;
A professional work environment in a fast-growing company with young and dynamic people;
Meal tickets, Private medical insurance, Bookster & 7 Card;
Really awesome opportunities to grow professionally.

Be the Heart of Transformation

Join a team where people, technology, and purpose come together to create meaningful careers. Here, you’ll build valuable skills, make an impact for global brands, and grow in an environment where your ideas, ambitions, and potential are recognized every day.

At Conectys, you are more than a job title. You are part of a global team that helps leading brands connect with their customers, navigate change, and deliver meaningful outcomes. We create an environment where people continuously learn, embrace new technologies, and build rewarding careers while feeling supported, valued, and included.

At Conectys, we take pride in our commitment to diversity, equity & inclusion, as we believe it adds value to our organization and enriches each of our lives.

We are committed to creating an inclusive workplace where everyone is treated fairly and with respect, regardless of race, ethnicity, gender, religion or belief, sexual orientation, family or caregiving responsibilities, age, disability, or background. We welcome talent from all backgrounds and are dedicated to providing equal opportunities for all.

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