AI Solutions Developer

Location: Remote or Hybrid (EMEA region)

Who We Are

At Conectys, we are not your typical BPO—we are rewriting the playbook for customer experience, content moderation, data annotation, and digital operations. We combine human expertise with next-generation technology to help global brands deliver smarter, faster, and more scalable services.

The Role

The AI Solutions Developer will design, build, and deploy practical AI-powered solutions that improve operational efficiency, decision-making, service quality, and employee experience for our clients.

What You’ll Do

• Design, develop, test, and deploy AI-powered applications, automation workflows,
• Translate business challenges into technical AI solution designs, working closely with Operations, IT, and client-facing teams.
• Build integrations with existing platforms, APIs, data sources, and enterprise systems to ensure AI solutions are usable in real business workflows.
• Develop and optimize solutions using large language models, prompt engineering, retrieval-augmented generation, automation tools, and cloud-based AI services.
• Prototype quickly, validate use cases with stakeholders, and move successful pilots into maintainable, production-ready solutions.
• Monitor solution performance, accuracy, latency, and user feedback, continuously improving quality and business value.
• Document solution architecture, workflows, prompts, technical decisions, and operational handover materials.
• Support responsible AI practices, including privacy, security, compliance, explainability, and appropriate human-in-the-loop controls.

What You’ll Own

• AI solution development from initial discovery and brief to deployment
• Automation workflows and system integrations
• Solution performance, adoption, accuracy, and business impact
• Responsible, secure, and scalable AI implementation
• Rapid prototyping and continuous improvement of AI use cases

What You Bring

• Bachelor’s or Master’s degree in Computer Science or a related field.
• 1-2 years of experience in software development, automation engineering, AI engineering, data engineering, or a similar technical role – AI/ML system development across domains (NLP, CV, Multimodal AI)
• Strong hands-on experience with Python, Javascript and working knowledge of APIs, databases, cloud services, and ideally React for web apps
• Familiarity with workflow automation, process mining, BI dashboards, or low-code/no-code platforms.
• Practical experience building solutions with generative AI / LLMs, prompt engineering, AI APIs, RAG patterns, vector databases, or orchestration frameworks.
• Ability to understand business processes and convert them into clear technical requirements, prototypes, and production-ready solutions.
• Good understanding of data handling, model evaluation, testing, monitoring, troubleshooting, and performance optimization.
• Strong analytical thinking, curiosity, and problem-solving skills, with the ability to work independently in ambiguous, fast-moving environments.
• Excellent communication skills and the ability to explain technical concepts clearly to non-technical stakeholders.
• Awareness of data privacy, information security, and responsible AI principles.

Nice to have:

• Experience in BPO industry, customer experience environments and/or consulting.
• Experience with Microsoft Azure AI, OpenAI services, Copilot Studio, Power Apps Platform, similar AI/automation ecosystems.
• Understanding of multilingual AI use cases, quality assurance automation, knowledge management, or workforce productivity solutions.

Why You’ll Love It

• Remote-first environment with global exposure
• Opportunity to shape practical AI adoption in a fast-moving international business
• High ownership and direct impact on operational efficiency, quality, and employee experience
• Space to experiment, prototype, and bring innovative ideas to life
• Entrepreneurial culture where technology, people, and business outcomes come together