Customer Support with German - OFFICE BASED

About the role

Are you friendly and positive? Is German your strength and can you express yourself easily on any subject?

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

As a Customer Support Specialist, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs via email & chat, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

What you will do

Within your role, you will:

Work Office-based in Bucharest;
Offer customer support via e-mail, inbound calls, ticket or chat;
Answer & solve customers’ inquiries & complaints by offering an accurate solution;
Follow predefined workflows & handle issues specific to each communication channel; ;
Respond to all customers inquiries within given timescales and efficiently meet deadlines;
Take, register & solve notifications or complaints;
Update the database with all the details about each customer interaction;
Participate in testing/launching / implementing new working products or tools;

What we look for

What will make you successful for the role:

A C1 level of German proficiency (both written & spoken);
A B2 level of English proficiency (both written & spoken);
Experience in Customer Support could be an advantage;
Curiosity, always looking for solutions
Attention to detail and “willing-to-help” attitude;
Excellent computer skills;
Be available to work 100% from the office

What we offer

Sounds good? Find out what you can get:

Competitive salary package & meal vouchers;
The opportunity to work in a multi-cultural environment;
Private medical subscription;
Everything you want to read from Bookster;
Learning programs for your development;
Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

At Conectys, you are more than a job title. You are part of a global team that helps leading brands connect with their customers, navigate change, and deliver meaningful outcomes. We create an environment where people continuously learn, embrace new technologies, and build rewarding careers while feeling supported, valued, and included.

At Conectys, we take pride in our commitment to diversity, equity & inclusion, as we believe it adds value to our organization and enriches each of our lives.

We are committed to creating an inclusive workplace where everyone is treated fairly and with respect, regardless of race, ethnicity, gender, religion or belief, sexual orientation, family or caregiving responsibilities, age, disability, or background. We welcome talent from all backgrounds and are dedicated to providing equal opportunities for all.

Customer Support with German – OFFICE BASED

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