Senior Account Manager

Lisbon, Portugal
Posted 2 weeks ago

We’re seeking a passionate and dynamic Account Manager to join our Team!

As an Account Manager, you won’t just manage accounts; you’ll be a global connector, always caring for our people and partners, and willing to go the extra mile for our clients.

Your main responsibilities will be:

  • To plan, organize, coordinate and monitor all the activities, resources and people within project(s), ensuring that the client’s requirements are fulfilled, and needs are attended.
  • Pursue conformity with plans / strategies and guarantee daily reporting.
  • Design and implement plans to improve the performance, assuring a close follow-up, assessment, measurement, and determining the impact of improvement actions.
  • Continuously assess the usefulness and effectiveness of the rules, procedures, workflows, processes and tools used to enable the organization to reach the objectives.
  • Enable the communication with partners guaranteeing compliance with contractual obligations arising from partnership agreements.
  • Manage the relationship with the clients, escalating and resolving issues, clarifying needs and satisfaction, resolving emergencies and developing the project(s) in order to promote a good partnership and client retention.
  • Ensure maximizing revenue and margin at account level, accurate invoicing.
  • Prepare and motivate the team to accomplish tasks with enthusiasm, assuring the necessary coaching, growth, development and retention.


What will make you successful for the role:

  • University studies on relevant subject (Business administration, Management, etc.)
  • 3 years of experience in similar position (with at least 20 direct reports in BPO industry)
  • Project management skills and knowledge
  • Attention to details, focusing on quality
  • Adaptable to new circumstances, technologies and procedures
  • Decision-maker and problem-solver
  • High level of knowledge in operating Office Suite, especially Excel
  • Proficient in English – Minimum C1
  • Available to work onsite in Lisbon


Sounds good? Find out what you can get:

  • The opportunity to work in a great multi-cultural community
  • Competitive salary package & meal vouchers 
  • Private medical insurance 
  • Access to benefits discount platform 
  • Learning programs for your development 
  • Wellness activities for your wellbeing                                                                                                                                                                                                            

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background.

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