Conectys
Bucharest, Romania
Posted 1 month ago
Job Description
Are you friendly and positive? Is Spanish your strength and can you express yourself easily on any subject?
As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.
Ideal Candidate
- A C1 level of Spanish (both written & spoken)
- A B2 level of English (both written & spoken)
- Experience in Contact Center could be an advantage
- Curiosity, always looking for solutions
- Attention to detail and “willing-to-help” attitude
- Excellent computer skills
- Willingness to work from the office
Within your role, you will:
- Offer customer support via phone, e-mail, or chat
- Answer & solve customers’ inquiries & complaints by offering an accurate solution
- Follow predefined workflows & handle issues specific to each communication channel
- Respond to all customers inquiries within given timescales and efficiently meet deadlines
- Take, register & solve notifications or complaints
- Update the database with all the details about each customer interaction
- Participate in testing/launching / implementing new working products or tools.
Sounds good? Find out what you can get:
- Competitive salary package
- Meal tickets
- The opportunity to work in a multi-cultural environment
- Learning programs for your development
- Wellness activities for your wellbeing
Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values. We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.