Careers

About the Role

We are looking for a skilled IT System Administrator to ensure the smooth operation of our server and network infrastructure. The ideal candidate will be responsible for installation, configuration, maintenance, and troubleshooting of servers, applications, and related systems. You should be able to diagnose and resolve issues quickly, communicate effectively with interdisciplinary teams, and maintain a secure and efficient technology environment.

Qualifications

• Proven experience as a System Administrator or similar role.
• Strong knowledge of server and network systems.
• Familiarity with virtualization, Linux, and scripting.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced environment and adapt to changes.

Responsibilities

• Install, configure, maintain, and troubleshoot server and network hardware/software.
• Monitor server and network performance, capacity, and availability for optimal operation.
• Perform regular system backups and ensure data integrity.
• Develop and maintain documentation for servers, networks, configurations, and licensing.
• Collaborate with IT team members to design and implement infrastructure solutions.
• Identify and resolve hardware/software issues, network connectivity problems, and security breaches.
• Plan and implement upgrades, patches, and security updates.
• Manage user accounts, permissions, and access rights.
• Participate in on-call rotation for after-hours support and emergencies.
• Ensure compliance with company policies, ISO 9001 standards, and quality control procedures.

Technical Competencies

IT Service Desk Supervision

• technical support and network administration.
• Hardware/software troubleshooting.
• IT training and user education.

IT Services Delivery

• Support for business applications (HR, Finance, Email, Intranet).
• Update, maintain, and monitor internal platforms.

IT Infrastructure Operations

• Disaster recovery management.
• Firewall and antivirus administration.
• Exchange and Active Directory administration.
• Familiarity with SQL and database operations.
• Backup and restore operations.
• Linux systems administration.
• Advanced scripting knowledge.
• Virtualized infrastructure management.

Operational & SLA Reporting

• Change and configuration management.
• Performance monitoring and trend analysis.
• IT documentation and SLA reporting.

What We Offer

• Competitive salary and benefits.
• Professional development opportunities.
• A collaborative and dynamic work environment.

We’re looking for a Global Procurement Lead to join our growing team as we develop innovative solutions that will help empower our clients and streamline our operations.

This is a senior role that is responsible for building and leading a procurement function and covering IT, Facilities, HR, Operations and Marketing requirements. The successful candidate will drive a centralized global procurement strategy for high-value categories while supporting local procurement teams in each region.

About Conectys:

Conectys is a global player in the next-generation outsourcing services space, specializing in cutting-edge CX management, Trust & Safety, Data Annotation & Labeling, Data Analytics, and disruptive AI & Generative AI-powered automation solutions. We partner with businesses across industries to deliver bespoke, agile, and innovative solutions that drive growth and redefine norms in the outsourcing space.

What You’ll Do:

As our Global Procurement Lead, you will define the strategy, frameworks, and best practices that will enable procurement to evolve into a true strategic partner to the business. You will oversee procurement across our global operations, driving cost efficiency, supplier performance, and risk management, while ensuring alignment with our ambitious growth plans and ESG commitments.

• Develop and execute a global procurement strategy aligned with business goals, growth targets, and sustainability objectives.
• Ensure the right policies, processes, and governance frameworks are in place to deliver the strategy.
• Drive a global cost reduction initiative targeting annual savings of around €1 million , with targets reviewed and reset on a yearly basis, aligned with yearly business objectives.
• Collaborate with, support and upskill colleagues involved in procurement activities across APAC, LATAM, and Europe, ensuring consistent alignment with global strategy and principles.
• Centralize procurement operations for large spend items while enabling agile, compliant local purchasing.
• Lead the implementation of AI-powered digital procurement solutions to automate and enhance procurement processes, contract reviews and pro-active supplier engagement.
• Negotiate, consolidate and manage contracts with global and regional suppliers, ensuring best value and risk mitigation.
• Ensure adherence to local and international regulatory requirements across all regions.
• Develop a supplier audit process to ensure adherence with ESG policies and strategy.
• Work together with our legal team to ensure efficient and timely contracting.
• Introduce and manage a global procurement dashboard with KPIs on cost savings, compliance, supplier performance, and cycle times.
• Lead sourcing strategies and supplier negotiations for all major spend categories.
• Develop and maintain strong relationships with key internal stakeholders (e.g. CFO, CTO, IT, Facilities, HR, Marketing, Finance, Operations) and key external partners to ensure best value and efficient service delivery.
• Build the procurement brand internally as a value-adding, commercially savvy function.

What You Bring:

Technical experience:

• Proven experience in global procurement roles, ideally within BPO or similar multi-country environments.
• Demonstrable track record in building procurement functions and delivering significant cost savings.
• Strong background in indirect spend management, especially IT, HR, Facilities, and Marketing.
• Experience with Oracle procurement/ERP systems and leading digital transformation initiatives, including AI-powered automation.
• Excellent stakeholder management and influencing skills across diverse, multicultural environments.
• Strong commercial acumen, negotiation, and contract management abilities.
• Ability to balance centralized strategy with local execution.
• Willingness to travel internationally as required.

Preferred Qualifications:

• Bachelor’s or Master’s degree in Business, Supply Chain, or related field.
• Professional procurement certification (e.g., CIPS, ISM) is desirable.
• Experience in challenger or high-growth BPO environments is a plus.

Why Join Conectys?

• Be part of a global company at the forefront of customer experience and trust & safety innovation.
• Work with best-in-class partners across the AI and data management space.
• Join a high-impact team with the freedom to define and execute your vision.
• Work with a diverse and passionate team in a fast-paced, collaborative environment.
• Enjoy a competitive compensation package and opportunities for career growth.

About the role:

As a Customer Support Representative / PCI compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. At Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Support customers via phone, email, and web chat in a professional and clear manner.
• Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help – We will train you to excel!
• Help the users to access and navigate the online platform.
• Aim to resolve issues on the first contact by efficiently collecting the needed information.
• Spot opportunities to recommend relevant products and services when appropriate.
• Handle difficult or assertive conversations calmly and respectfully.

What will make you successful in the role:

• Minimum education: High school diploma or equivalent.
• 1+ years of experience in a customer support role, preferably in a call center
• C1 level of German (both written & spoken)
• B2 level of English (both written & spoken)
• Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
• Collaborative, upbeat, and customer-focused
• Clear communicator with active listening skills
• Professional phone presence and soft skills
• Detail-oriented and able to handle multiple tasks
• Solid decision-making and problem-solving abilities
• Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

• €3000 of Signing Bonus.
• Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
• Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
• Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
• Competitive Benefits: Attractive compensation packages, comprehensive health benefits available right after probation, and flexible work arrangements designed to support a balanced lifestyle.
• Great work environment: Attractive office location with a brand-new team, offering a chance to shape the culture from the start.

Recruitment Process (Only 3 steps, typically completed within 3–5 days):

Step 1: Phone screening

Step 2: Tests

Step 3: Interview

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

About the role:

As a Customer Support Representative / PCI compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. At Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Support customers via phone, email, and web chat in a professional and clear manner.
• Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help – We will train you to excel!
• Help the users to access and navigate the online platform.
• Aim to resolve issues on the first contact by efficiently collecting the needed information.
• Spot opportunities to recommend relevant products and services when appropriate.
• Handle difficult or assertive conversations calmly and respectfully.

What will make you successful in the role:

• Minimum education: High school diploma or equivalent.
• 1+ years of experience in a customer support role, preferably in a call center
• C1 level of Italian (both written & spoken)
• B2 level of English (both written & spoken)
• Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
• Collaborative, upbeat, and customer-focused
• Clear communicator with active listening skills
• Professional phone presence and soft skills
• Detail-oriented and able to handle multiple tasks
• Solid decision-making and problem-solving abilities
• Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

• €1500 of Signing Bonus.
• Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
• Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
• Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
• Competitive Benefits: Attractive compensation packages, comprehensive health benefits available right after probation, and flexible work arrangements designed to support a balanced lifestyle.
• Great work environment: Attractive office location with a brand-new team, offering a chance to shape the culture from the start.

Recruitment Process (Only 3 steps, typically completed within 3–5 days):

Step 1: Phone screening

Step 2: Tests

Step 3: Interview

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

Are you friendly and positive? Is Spanish your strength and can you express yourself easily on any subject? 

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career. 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

Within your role, you will:

• Offer customer support via phone, e-mail, or chat; 
• Answer & solve customers’ inquiries & complaints by offering an accurate solution; 
• Follow predefined workflows & handle issues specific to each communication channel; 
• Respond to all customers inquiries within given timescales and efficiently meet deadlines; 
• Take, register & solve notifications or complaints; 
• Update the database with all the details about each customer interaction; 
• Participate in testing/launching / implementing new working products or tools. 

What will make you successful for the role:

• A C1 level of Spanish Language (both written & spoken); 
• A B2 level of English Language (both written & spoken);
• Experience in Contact Center could be an advantage; 
• Curiosity, always looking for solutions; 
• Attention to detail and “willing-to-help” attitude; 
• Excellent computer skills; 
• Be available to work from the office %100 from the start; 

Sounds good? Find out what you can get:

 Competitive salary package & meal vouchers; 

• The opportunity to work in a multi-cultural environment; 
• Private medical insurance; 
• Everything you want to read from Bookster; 
• Learning programs for your development; 
• Wellness activities for your wellbeing. 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

What will make you successful for the role:

A B2 level of English Language (both written & spoken);
A C1 level of Italian Language (both written & spoken)
Curiosity, always looking for solutions;
Attention to detail and “willing-to-help” attitude;
Excellent computer skills;

Within your role, you will:

Work office based, One Cotroceni Park, Bucharest
Offer technical support via phone, e-mail or chat;
Answer & solve customers’ inquiries & complaints by offering an accurate solution;
Follow predefined workflows & handle issues specific to each communication channel;
Respond to all customers inquiries within given timescales and efficiently meet deadlines;
Take, register & solve notifications or complaints;
Update the database with all the details about each customer interaction;
Participate in testing/launching/implementing new working products or tools.

Sounds good? Find out what you can get:

Competitive salary package & meal vouchers;
The opportunity to work in a multi-cultural environment;
Private medical insurance;
Everything you want to read from Bookster;
Learning programs for your development;
Wellness activities for your wellbeing.

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in FunWork, so much that we’ve made it one of our core values.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Are you friendly and positive? Is English your strength and can you express yourself easily on any subject? 

 
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

 
As a Backoffice Specialist, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs via email & chat, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career. 

Within your role, you will: 

• Work Office-based in Bucharest;
• Offer customer support via e-mail, inbound calls, ticket or chat;  
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;  
• Follow predefined workflows & handle issues specific to each communication channel; ;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;  
• Take, register & solve notifications or complaints;  
• Update the database with all the details about each customer interaction;  
• Participate in testing/launching / implementing new working products or tools; 

 
What will make you successful for the role: 

• A C1 level of English proficiency (both written & spoken);  
• Experience in Customer Support could be an advantage;  
• Curiosity, always looking for solutions  
• Attention to detail and “willing-to-help” attitude;  
• Excellent computer skills; 
• Be available to work 100% from the office 

Sounds good? Find out what you can get: 

• Competitive salary package & meal vouchers; 
• The opportunity to work in a multi-cultural environment;  
• Private medical subscription;  
• Everything you want to read from Bookster;  
• Learning programs for your development;  
• Wellness activities for your wellbeing. 

 
 
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

About the role:

As a Customer Support Representative / PCI compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. At Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

· Support customers via phone, email, and web chat in a professional and clear manner.

· Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help – We will train you to excel!

· Help the users to access and navigate the online platform.

· Aim to resolve issues on the first contact by efficiently collecting the needed information.

· Spot opportunities to recommend relevant products and services when appropriate.

· Handle difficult or assertive conversations calmly and respectfully.

What will make you successful in the role:

· Minimum education: High school diploma or equivalent.

· 1+ years of experience in a customer support role, preferably in a call center

· C1 level of Swedish (both written & spoken)

· B2 level of English (both written & spoken)

· Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.

· Collaborative, upbeat, and customer-focused

· Clear communicator with active listening skills

· Professional phone presence and soft skills

· Detail-oriented and able to handle multiple tasks

· Solid decision-making and problem-solving abilities

· Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

· Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.

· Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.

· Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.

· Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

About the role:

As a Customer Support Representative / PCI compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. At Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

· Support customers via phone, email, and web chat in a professional and clear manner.

· Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help – We will train you to excel!

· Help the users to access and navigate the online platform.

· Aim to resolve issues on the first contact by efficiently collecting the needed information.

· Spot opportunities to recommend relevant products and services when appropriate.

· Handle difficult or assertive conversations calmly and respectfully.

What will make you successful in the role:

· Minimum education: High school diploma or equivalent.

· 1+ years of experience in a customer support role, preferably in a call center

· C1 level of Dutch (both written & spoken)

· B2 level of English (both written & spoken)

· Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.

· Collaborative, upbeat, and customer-focused

· Clear communicator with active listening skills

· Professional phone presence and soft skills

· Detail-oriented and able to handle multiple tasks

· Solid decision-making and problem-solving abilities

· Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

· Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.

· Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.

· Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.

· Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

About the role:

As a Customer Support Representative / PCI compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. At Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

· Support customers via phone, email, and web chat in a professional and clear manner.

· Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help – We will train you to excel!

· Help the users to access and navigate the online platform.

· Aim to resolve issues on the first contact by efficiently collecting the needed information.

· Spot opportunities to recommend relevant products and services when appropriate.

· Handle difficult or assertive conversations calmly and respectfully.

What will make you successful in the role:

· Minimum education: High school diploma or equivalent.

· 1+ years of experience in a customer support role, preferably in a call center

· C1 level of French (both written & spoken)

· B2 level of English (both written & spoken)

· Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.

· Collaborative, upbeat, and customer-focused

· Clear communicator with active listening skills

· Professional phone presence and soft skills

· Detail-oriented and able to handle multiple tasks

· Solid decision-making and problem-solving abilities

· Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

· Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.

· Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.

· Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.

· Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

About the role:

As a Customer Support Representative / PCI compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. At Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

· Support customers via phone, email, and web chat in a professional and clear manner.

· Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help – We will train you to excel!

· Help the users to access and navigate the online platform.

· Aim to resolve issues on the first contact by efficiently collecting the needed information.

· Spot opportunities to recommend relevant products and services when appropriate.

· Handle difficult or assertive conversations calmly and respectfully.

What will make you successful in the role:

· Minimum education: High school diploma or equivalent.

· 1+ years of experience in a customer support role, preferably in a call center

· C1 level of Spanish (both written & spoken)

· B2 level of English (both written & spoken)

· Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.

· Collaborative, upbeat, and customer-focused

· Clear communicator with active listening skills

· Professional phone presence and soft skills

· Detail-oriented and able to handle multiple tasks

· Solid decision-making and problem-solving abilities

· Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

· Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.

· Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.

· Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.

· Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

About the role:

As a Customer Support Representative / PCI compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. At Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

· Support customers via phone, email, and web chat in a professional and clear manner.

· Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help – We will train you to excel!

· Help the users to access and navigate the online platform.

· Aim to resolve issues on the first contact by efficiently collecting the needed information.

· Spot opportunities to recommend relevant products and services when appropriate.

· Handle difficult or assertive conversations calmly and respectfully.

What will make you successful in the role:

· Minimum education: High school diploma or equivalent.

· 1+ years of experience in a customer support role, preferably in a call center

· C1 level of Polish (both written & spoken)

· B2 level of English (both written & spoken)

· Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.

· Collaborative, upbeat, and customer-focused

· Clear communicator with active listening skills

· Professional phone presence and soft skills

· Detail-oriented and able to handle multiple tasks

· Solid decision-making and problem-solving abilities

· Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

· Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.

· Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.

· Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.

· Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

About the role:

As a Customer Support Representative / PCI compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. At Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

· Support customers via phone, email, and web chat in a professional and clear manner.

· Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help – We will train you to excel!

· Help the users to access and navigate the online platform.

· Aim to resolve issues on the first contact by efficiently collecting the needed information.

· Spot opportunities to recommend relevant products and services when appropriate.

· Handle difficult or assertive conversations calmly and respectfully.

What will make you successful in the role:

· Minimum education: High school diploma or equivalent.

· 1+ years of experience in a customer support role, preferably in a call center

· Fluency in English

· Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.

· Collaborative, upbeat, and customer-focused

· Clear communicator with active listening skills

· Professional phone presence and soft skills

· Detail-oriented and able to handle multiple tasks

· Solid decision-making and problem-solving abilities

· Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

· Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.

· Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.

· Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.

· Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

As a Contact Center Team leader at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

If you are a highly self-motivated professional, able to thrive in a fast-paced environment you will love this challenge! In this role, you will lead and motivate a team of associates to achieve targets and implement a strong working environment, guided by the client’s industry-specific needs while aligned with Conectys’ standards.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Recruit and onboard new talent, guiding hiring decisions and integrating new staff.
• Lead, coach, and develop your team to meet daily and weekly performance goals and service-level agreements.
• Collaborate with other departments to coordinate staffing, training schedules, and ensure consistently high-quality interactions.
• Track operational metrics (call volumes, capacity utilization, SLA compliance, QA scores, customer effort) to identify performance trends and proactively address issues.
• Provide regular coaching and constructive feedback, quickly resolving performance gaps and handling escalated or complex customer cases.
• Facilitate team meetings and cross-department collaboration, sharing insights and updates to drive continuous improvement.
• Compile operational reports for the Centre Manager and engage with clients as needed to review results and support decision-making.
• Ensure strict compliance with company, client, and regional policies while representing the organization professionally and identifying service and pricing improvement opportunities.

What will make you successful in the role:

• Minimum education: High school diploma or equivalent.
• 2+ years of leadership experience in high-volume Contact Center operations, preferably in organizations handling compliance frameworks such as PCI DSS — experience in the tech or software industry is a plus.
• Fluency in English, C1 level.
• Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) – experience with Zendesk and Five9 is a plus.
• Deep understanding of contact center metrics and reporting, with a curious mindset for diagnosing performance trends and driving continuous improvement.
• Excellent communication, interpersonal skills, and emotional intelligence to coach effectively, tackle difficult conversations, and demonstrate genuine empathy toward customers.
• Strong leadership and motivational skills, with the ability to engage and inspire agents while remaining calm under pressure.
• Highly organized, resilient, and adaptable—with outstanding prioritization abilities and the flexibility to excel under changing conditions
• Customer‑focused and results‑driven, committed to helping customers, supporting team success, and consistently achieving daily, weekly, and monthly KPIs.

Sounds good? Find out what you can get:

• Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
• Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
• Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
• Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background