Careers

We are seeking a meticulous and analytical Accounting Operations and Finance Compliance Analyst to join our Finance & Accounting team. The ideal candidate will ensure the efficiency and accuracy of daily financial operations and actively monitor compliance with internal and regulatory requirements. You will perform a wide variety of financial functions, contribute to process improvements, and support the company’s commitment to sound financial governance.

Within your role, you will:

Key Responsibilities

Financial Operations:

• Issue client invoices in accordance with internal procedures and standards.
• Manage end-to-end collection activities following invoice issuance.
• Identify and refine process improvements for greater efficiency and accuracy.
• Review accounting documents meticulously (expense reports, invoices, journals, etc.).
• Participate in monthly, quarterly, and annual financial closings.
• Collaborate with internal and external auditors, preparing necessary documentation and responding to requests.

Financial Compliance:

• Monitor adherence to internal procedures and externally mandated financial regulations.
• Proactively identify and report non-compliance issues or emerging financial risks.
• Update internal controls and procedures regularly, ensuring compliance with current legislation and best practices.

Analysis and Reporting:

• Prepare timely and accurate financial analyses, and a variety of regular and ad hoc management reports.
• Propose improvements to accounting, collections, and compliance processes.
• Contribute to the development of policies and practices to drive successful collections.

Other Duties:

• Participate in projects advancing the digitization and automation of financial-accounting processes.
• Maintain effective archiving and secure handling of accounting documents.
• Perform other tasks as assigned by your supervisor, consistent with the responsibilities of the role.

What will make you successful for the role:

Behavioral Competencies:

• Exceptional written and oral communication skills in English (C1 proficiency required).
• Strong organizational skills and keen attention to detail.
• Analytical thinker with robust conceptual and problem-solving aptitude.
• Ability to stay calm and productive under pressure, meeting multiple deadlines.
• Agile, responsive, decisive, and committed to high standards.
• Proactive, with a passion for process improvement and innovative problem solving.
• Collaborative spirit, willingness to support colleagues and equally distribute tasks.
• Accountable, responsible, and able to see tasks through to completion.
• Active listener, open to new perspectives, and skilled at fostering effective dialogue.

Technical Skills:

• Advanced knowledge of Microsoft Excel (functions, filtering, sorting).
• Proficient in Microsoft Word (document formatting, tables, images) and PowerPoint.
• Skilled with Outlook and general internet/email best practices.
• Experienced in navigating and researching using various online tools.

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers
• The opportunity to work in a multi-cultural environment
• Private medical insurance subscription
• Everything you want to read from Bookster
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

As a Contact Center Team leader at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

If you are a highly self-motivated professional, able to thrive in a fast-paced environment you will love this challenge! In this role, you will lead and motivate a team of associates to achieve targets and implement a strong working environment, guided by the client’s industry-specific needs while aligned with Conectys’ standards.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Recruit and onboard new talent, guiding hiring decisions and integrating new staff.
• Lead, coach, and develop your team to meet daily and weekly performance goals and service-level agreements.
• Collaborate with other departments to coordinate staffing, training schedules, and ensure consistently high-quality interactions.
• Track operational metrics (call volumes, capacity utilization, SLA compliance, QA scores, customer effort) to identify performance trends and proactively address issues.
• Provide regular coaching and constructive feedback, quickly resolving performance gaps and handling escalated or complex customer cases.
• Facilitate team meetings and cross-department collaboration, sharing insights and updates to drive continuous improvement.
• Compile operational reports for the Centre Manager and engage with clients as needed to review results and support decision-making.
• Ensure strict compliance with company, client, and regional policies while representing the organization professionally and identifying service and pricing improvement opportunities.

What will make you successful in the role:

• Minimum education: High school diploma or equivalent.
• 2+ years of leadership experience in high-volume Contact Center operations, preferably in organizations handling compliance frameworks such as PCI DSS — experience in the tech or software industry is a plus.
• Fluency in English, C1 level.
• Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) – experience with Zendesk and Five9 is a plus.
• Deep understanding of contact center metrics and reporting, with a curious mindset for diagnosing performance trends and driving continuous improvement.
• Excellent communication, interpersonal skills, and emotional intelligence to coach effectively, tackle difficult conversations, and demonstrate genuine empathy toward customers.
• Strong leadership and motivational skills, with the ability to engage and inspire agents while remaining calm under pressure.
• Highly organized, resilient, and adaptable—with outstanding prioritization abilities and the flexibility to excel under changing conditions
• Customer‑focused and results‑driven, committed to helping customers, supporting team success, and consistently achieving daily, weekly, and monthly KPIs.

Sounds good? Find out what you can get:

• Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
• Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
• Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
• Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

As HR Business Partner at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

In this role, you will manage the full employee lifecycle—onboarding, development, retention and engagement, payroll and benefit, and offboarding in coordination with Conectys—acting as the key liaison between Conectys and the client. You’ll ensure seamless HR operations, compliance with local practices, and consistent employee experience, while supporting strategic HR initiatives in a dynamic, high-growth environment.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Within your role, you will:

• Serve as the dedicated HR liaison between Conectys and the client, acting as the primary point of contact and representing the client’s interests within Conectys, to ensure alignment and effective collaboration.
• Work closely with the local management team to promote the best practices and ensure consistency in the implementation of HR processes. This includes oversight of contract and probationary period management, payroll and benefits, performance management, employee relations, employee engagement and wellbeing initiatives, succession planning, internal communications as well as recruitment and talent development activities.
• Ensure Conectys’ HR practices, processes, and procedures are adapted to meet the client’s standards while maintaining CTS’s legal and compliance oversight.
• Assist with HR KPI reporting and keep client management updated.
• Drive initiatives to improve turnover, absenteeism, and employee relations while championing employee engagement and building trust between employees and managers.
• Support the rollout of global HR initiatives and optimize local HR processes.

What will make you successful for the role:

• Relevant HR qualification.
• 5+ years of experience within HR, in a fast-paced HR environment with at least 3 years at management level.
• Fluency in English, C1 level.
• Excellent local employment law knowledge and experience.
• Exceptional communication and relationship building skills with stakeholders at all levels.
• Ability and knowledge to make informed recommendations to the senior management team in relation to HR related issues and activities
• Problem solving and ability to continuously improve the efficiency, productivity and output of the administration function.
• Demonstrate a passion for HR and proven experience of adding value and driving change through progressive HR initiatives.

Sounds good? Find out what you can get:

• Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
• Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
• Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
• Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

As a Talent Acquisition Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

In this role, you will serve as the key recruitment liaison, managing the end-to-end candidate journey to meet high-volume hiring demands. You’ll support sourcing and lead generation, coordinate applicant processing and pre-employment requirements, maintain accurate applicant tracking, and help ensure job offers are delivered on time. Working closely with both Conectys and the client, you’ll contribute to a smooth, efficient, and high-quality hiring experience in a fast-paced, deadline-driven environment.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Source and engage candidates through multiple channels, including referrals, job boards, and digital platforms, ensuring daily outreach targets are met.
• Conduct initial screenings and interviews, manage candidate expectations, and ensure alignment with Conectys and client standards.
• Coordinate interviews with hiring managers and maintain up-to-date applicant tracking throughout the process.
• Support onboarding by preparing shortlisted candidates, initiating pre-employment checks, and collaborating with the local HR and TA teams.
• Build and maintain candidate relationships through ongoing engagement, actively network within relevant talent communities, and stay informed on market trends and hiring best practices.

What will make you successful in the role:

• Minimum of 2 years university or bachelor’s degree.
• 2 years of experience recruiting for high-volume PCI DSS-compliant Contact Centers Operations, with proven success in sourcing and hiring talent.
• Fluency in English, C1 level.
• Excellent interpersonal and communication (written and oral) skills.
• Ability to prioritize and organize work in a multi-tasked environment.
• Ability to adapt to a flexible schedule and able to maintain the highest level of confidentiality.
• IT proficiency with MS Office Applications (e.g. Outlook, Excel, Word and PowerPoint).

Sounds good? Find out what you can get:

• Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
• Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
• Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
• Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

As an Operations Manager at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will head regional Operations for our client’s Contact Center, managing multiple products in an omni-channel setting. You’ll be directly responsible for both Team People Leaders and technical individual contributors, driving performance and ensuring service excellence.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Lead end-to-end service delivery, ensuring operational excellence, client satisfaction, and continuous performance improvement aligned with contractual KPIs.
• Lead and mentor Team Leaders and individual contributors to consistently exceed performance and customer experience targets.
• Oversee multi-channel daily operations, maintaining alignment with KPIs and SLAs while serving as an escalation point to ensure service excellence.
• Foster a culture of continuous improvement by analyzing customer insights and performance data, championing tool and process enhancements, and partnering with global Training, QA, and Workforce Management teams to optimize effectiveness.
• Drive accountability and development through regular one-on-ones, performance reviews, team meetings, and consistent monitoring of team metrics and interaction quality.
• Collaborate in client-facing engagements alongside Business Relationship Management, while identifying and implementing internal and external efficiency gains.

What will make you successful in the role:

• Minimum education: Bachelor’s degree in relevant area.
• 5+ years of management experience in high-volume Contact Center operations, in organizations handling compliance frameworks such as PCI DSS – experience in the tech or software industry is a plus.
• Demonstrated ability to lead end-to-end service delivery in a contact center environment, ensuring operational excellence, client satisfaction, and continuous performance improvement aligned with contractual KPIs.
• Proficiency in MS Office Suite.
• Experience with CRM and contact center systems (e.g., Salesforce, Aspect, Five9, Zendesk).
• Fluency in English, C1 level.
• Proven ability to lead and develop both frontline contributors and people managers.
• Demonstrated success in meeting or exceeding sales goals and service performance metrics.
• Strong understanding of multi-channel operations.
• Excellent communication, coaching, and motivational skills with a focus on team empowerment and accountability.
• Strong analytical mindset; comfortable using data to drive decisions and improvements.

Sounds good? Find out what you can get:

• Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
• Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
• Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
• Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

As a Learning & Development Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

In this role, you will act as the primary liaison for all training and development initiatives, adapting learning programs to the client’s industry-specific needs while aligning with Conectys’ standards. You’ll oversee the full training lifecycle—from onboarding and continuous development to vendor coordination and performance enablement—ensuring a consistent and high-quality employee experience in a fast-paced, evolving environment.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Deliver onboarding and campaign-specific training covering systems, tools, and compliance.
• Support technical setup for new hires, including equipment checks and system access creation.
• Customize learning paths and materials to match operational needs and learner levels.
• Track trainee progress through feedback, assessments, and coordination with team managers.
• Evaluate training outcomes and adjust content to reflect process updates or quality trends.
• Assist team leaders and trainers in resolving training challenges in both group and one-on-one settings and provide ongoing feedback.
• Regularly update training content, including scripts, guides, and knowledge checks.
• Create and manage online exams and quizzes to reinforce learning and measure readiness.

What will make you successful in the role:

• Minimum education: High school diploma or equivalent
• 3+ years of experience in Learning & Development roles, with a strong background supporting fast-paced, large-scale Contact Center operations, in close partnership with Operations.
• Certified Trainer (CCP – Portugal’s Pedagogical Competence Certificate)
• Fluency in English, C1 level.
• Excellent organizational skills and ability to multitask.
• Excellent attention to details and continuous improvement mindset
• Excellent interpersonal and communication skills
• IT proficiency with MS Office Applications (e.g. Outlook, Excel, Word and PowerPoint).
• Energetic self-starter with a positive attitude and excellent customer service skills

Sounds good? Find out what you can get:

• Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
• Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
• Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
• Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

Are you a “tech-savvy” person who speaks fluent Dutch? If yes, are you ready to turn these skills into a career?

As a Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 8 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Provide best-in-class customer service and problem resolution to customer queries
• Resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution
• Initiate, manage, answer, and solve customers’ queries
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly at first contact
• Assist all customer queries by offering precise explanations, concise, complete, and within the agreed terms

What will make you successful for the role:

• A C1 level of Dutch (both written & spoken)
• A B2 level of English (both written & spoken)
• Proficiency with Microsoft Office applications, especially in Excel
• Standard Operating system understanding and Office tools knowledge
• Web-based applications and database operating acquaintance and skills
• Technical understanding

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers
• Social Fund (Christmas Bonus, Holiday Allowance, etc.)
• Employee Recognition Program
• The opportunity to work in a multicultural environment
• The opportunity to work from home – remote work
• Private medical insurance
• Access to Multisport card
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success. 

We’re looking for a Senior Data Scientist to join our dynamic team. Your expertise will shape the future of data-driven decision-making within our organization. You’ll collaborate with cross-functional teams to transform insights into impactful solutions, leveraging the latest in AI and machine learning.

Within your role, you will: 

• Developing and managing solutions using Azure Data Platforms (MS Copilot Studio, Azure AI Studio, Azure ML Studio).
• Integrating external AI LLM solutions into our Azure Data Environment.
• Applying statistical analysis and advanced machine learning techniques to solve complex business problems.
• Using Python or R to design, implement, and optimize data pipelines and models.
• Crafting compelling data visualizations that drive clarity and impact.
• Coaching junior team members and fostering an environment of collaboration and growth.
• Engaging with stakeholders to embed data-driven practices into workflows and products.

What will make you successful for the role: 

•  You bring over 5 or more years of experience in data science, machine learning, or a related field.
• You’re skilled in Python, R, and data visualization tools.
• You’re proficient with Azure Data Platforms and external AI integrations.
• You have a strong knowledge of statistical analysis and machine learning techniques.
• You thrive in a team setting and are passionate about mentoring others.
• You believe data is more than numbers—it’s a tool to unlock potential.

Sounds good? Find out what you can get: 

• Competitive salary package & meal vouchers 
• The opportunity to work in a multi-cultural environment 
• Private medical insurance 
• Learning programs for your development 
• Wellness activities for your wellbeing 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background. 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success. 

 The Solutions Architect – Customer Experience (CX) will play a key role in designing and optimizing end-to-end customer support solutions for new and existing clients. This role involves working closely with Vertical Leaders, Sales, Operations, and Technology teams to develop scalable, efficient, and customer-centric solutions that drive business value. 

Within your role, you will: 

RFP & Solution Design: 

• Lead the operational solution design for new RFPs and proposals, ensuring alignment with business objectives and client needs.
• Develop end-to-end CX solutions, integrating omnichannel support, AI/automation, and workforce strategies.
• Work closely with sales and presales teams to present compelling value propositions.

Customer Journey Design & Optimization: 

• Map, analyze, and optimize customer journeys to enhance efficiency, customer satisfaction, and operational effectiveness.
• Identify gaps and recommend process improvements leveraging best practices and emerging technologies.
• Collaborate with stakeholders to implement seamless customer experiences across digital and human touchpoints.

Process Improvement & Transformation: 

• Continuously review existing workflows, identify inefficiencies, and drive process improvements.
• Recommend automation, AI, and analytics-driven strategies to enhance operational performance.
• Monitor industry trends and emerging technologies to future-proof CX solutions.

What will make you successful for the role: 

• 5+ years of experience in BPO, CX solution design, process improvement, or related fields.
• Strong understanding of omnichannel customer service, automation (chatbots, AI, RPA), and contact center technologies.
• Experience in designing and presenting solutions for RFPs and client proposals.
• Proven track record of process optimization and customer journey transformation.
• Ability to work cross-functionally and communicate effectively with stakeholders at all levels.
• Data-driven mindset with a strong analytical approach to problem-solving.
• Familiarity with tools like CRM systems (Salesforce, Zendesk), CX analytics, and automation platforms is a plus.

Sounds good? Find out what you can get: 

• Competitive salary package & meal vouchers 
• The opportunity to work in a multi-cultural environment 
• Private medical insurance 
• Learning programs for your development 
• Wellness activities for your wellbeing 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background. 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

What will make you successful for the role:

• A B2 level of English Language (both written & spoken);
• A C1 level of German Language (both written & spoken)
• Experience in a technical environment
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Within your role, you will:

• Offer technical support via phone, e-mail or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching/implementing new working products or tools.

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Are you someone who’s naturally friendly, positive, and enjoys helping others? Are you fluent in German and confident in expressing yourself on a wide range of topics? If so, we’d love to meet you! 

At Conectys, you’ll join a supportive and international team where your voice matters, your ideas count, and your growth is part of our success. As a Customer Support Representative, you’ll be at the heart of what we do—helping customers get the answers and support they need while enjoying the journey of professional development. 

What You’ll Do: 

• Provide top-notch customer support via phone, email, or chat 

• Understand customer needs and offer clear, effective solutions 

• Handle inquiries and complaints with empathy and professionalism 

• Follow predefined workflows and channel-specific procedures 

• Participate in testing/launching/implementing new working products or tools 

What You Bring: 

• German (B2/C1) – spoken and written 

• English (B2) – enough to collaborate with your teammates 

• Confident computer skills – including Microsoft Office 

• You’re a regular smartphone user 

• Friendly communication style, patience, and attention to detail 

What You’ll Love: 

• Competitive salary + meal vouchers 

• Work from our modern, stylish office in Stary Browar, Poznań 

• Small, friendly team where your contributions are noticed 

• Relax in our chillout zone with table football, Nintendo, and more 

• Private medical insurance to keep you covered 

• Vacation allowance, Holiday bonuses, and other perks from our Social Fund 

• Peer recognition program to celebrate your hard work 

• Learning & development programs to help you grow 

• Access to Multisport Plus card for fitness and wellness 

Why Conectys? 

With over 3000 people across 11 sites, Conectys is one of the fastest-growing BPOs in the industry—supporting clients from Gaming, Entertainment, Electronics, Healthcare, and more. Here in Poznań, you’ll feel the charm of a tight-knit, fun team in a vibrant, office-based setting. 

Diversity Matters: 

We celebrate our differences and are proud to be an inclusive employer. No matter your background, you’re welcome here. 

As the Global Compensation & Benefits Manager, you will lead the development and implementation of a competitive total rewards strategy aimed at attracting & retaining talent while actively contributing to the business growth. You will contribute to commercial bidding processes with real-time data, collaborating with the TA Manager for competitive positioning. Additionally, you will prepare and present various reports for senior management, offering valuable insights

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Define a compensation framework that aligns with the organization’s culture and objectives.
• Develop and manage the Compensation & Benefits budget; collaborate with each site to gather necessary market data for budget reviews.
• Analyze Compensation & Benefits data and market trends to develop salary structures and ad hoc market pricing recommendations, conduct proactive analytics and data mining to interpret trends, and make recommendations to senior management for budgeting and forecasts.
• Participate in salary surveys and analyze data from various sources to ensure internal and external competitiveness, update salary grids and compensation packages.
• Oversee reporting activities and analysis related to compensation and benefits.
• Design and prepare ad hoc reports related to compensation and budget for sales and operations management.

What will make you successful for the role:

• At least C1 level of English (both written & spoken)
• Previous experience in Compensation & Benefits area of at least 5 years (salary surveys, job grading, total rewards strategy)
• Previous BPO experience will be highly appreciated
• Strong knowledge in the field of HR and labor legislations
• High analytical skills, reporting & management presentation experience
• Oriented towards continuous improvement of the activity and self-learner
• Advance Excel Skills

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers
• The opportunity to work in a multi-cultural environment
• Private medical insurance subscription
• Everything you want to read from Bookster
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

Are you a leader that can motivate others for a common goal? 
 
As an Operations Supervisor, you are part of the Operations team, the center of our business. 
Within the role you get the chance to be the administrator of multiple teams. You will work closely with team managers to ensure each team is operating to the highest standards for the client. You would be a company ambassador representing Conectys and the project. Above all you will get a chance to utilize your skills, learn, and build your career.   
 
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success. 

 
Within your role, you will: 

• Control, monitor the processes and perform verifications in different phases of the process of aligning the quality / performance of the activity of the coordinated personnel.
• Implement procedural changes and instructions regarding daily operations.
• Report daily the individual activities to the Project Manager.
• Inform the team daily about the results obtained (compared to SLAs) and motivate them to achieve and exceed them.
• Prepare team’s performance reports by collecting, analyzing and summarizing data and evaluate success in reaching project SLAs. Ensure timely completion of routine data gathering and reporting as requested Project Manager in several areas.
• Manage daily correction of deviations in terms of schedule change, unplanned absence and ensure appropriate work assignment to reach performance.
• Implement account operational frames, capacity planning and operating hours as agreed with the Project Manager.

What will make you successful in the role: 

• A C1 level of English (both written & spoken). 
• Min. 9 months of experience in a coordination role within the BPO sector or min. 3 years of experience in a coordination role.  
• Strong leadership, communication, negotiation and performance management skills. 
• Proficiency with Microsoft Office applications, especially in Excel. 

Sounds good? Find out what you can get: 

• Competitive salary package & meal vouchers.
• The opportunity to work in a multi-cultural environment.
• Private medical insurance.
• Everything you want to read from Bookster.
• Learning programs for your development.
• Wellness activities for your wellbeing. 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

What will make you successful for the role:

A B2 level of English Language (both written & spoken);
A C1 level of Italian Language (both written & spoken)
Curiosity, always looking for solutions;
Attention to detail and “willing-to-help” attitude;
Excellent computer skills;

Within your role, you will:

Work office based, One Cotroceni Park, Bucharest
Offer technical support via phone, e-mail or chat;
Answer & solve customers’ inquiries & complaints by offering an accurate solution;
Follow predefined workflows & handle issues specific to each communication channel;
Respond to all customers inquiries within given timescales and efficiently meet deadlines;
Take, register & solve notifications or complaints;
Update the database with all the details about each customer interaction;
Participate in testing/launching/implementing new working products or tools.

Sounds good? Find out what you can get:

Competitive salary package & meal vouchers;
The opportunity to work in a multi-cultural environment;
Private medical insurance;
Everything you want to read from Bookster;
Learning programs for your development;
Wellness activities for your wellbeing.

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in FunWork, so much that we’ve made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

What will make you successful for the role:

A B2 level of English Language (both written & spoken);
A C1 level of French Language (both written & spoken)
A minimum of 6 months on a Technical Support position is a plus;
Curiosity, always looking for solutions;
Attention to detail and “willing-to-help” attitude;
Excellent computer skills;

Within your role, you will:

Offer technical support via phone, e-mail or chat;
Answer & solve customers’ inquiries & complaints by offering an accurate solution;
Follow predefined workflows & handle issues specific to each communication channel;
Respond to all customers inquiries within given timescales and efficiently meet deadlines;
Take, register & solve notifications or complaints;
Update the database with all the details about each customer interaction;
Participate in testing/launching/implementing new working products or tools;

Sounds good? Find out what you can get:

Competitive salary package & meal vouchers;
The opportunity to work in a multi-cultural environment;
Private medical insurance;
Everything you want to read from Bookster;
Learning programs for your development;
Wellness activities for your wellbeing;

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in FunWork, so much that we’ve made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.