Careers

Do you love working with the laws? Are you detail-oriented, organized, and like working in a structured environment?

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Provide legal advice, assistance, and representation to the company group and its employees
• Draft, review, and negotiate various contracts (NDAs, service agreements, supplier/partner contracts)
• Offer legal counsel on commercial, corporate, labor, data protection, and regulatory matters
• Monitor relevant legislative changes and update stakeholders
• Support in managing disputes and coordinate with external lawyers when needed
• Ensure compliance with local/international laws and internal policies
• Assist with strategic projects such as mergers, acquisitions, or restructurings
• Maintain legal documentation and databases
• Deliver internal training and develop legal policies
• Respond to legal requests from authorities or third parties
• Represent the company in front of legal bodies
• Handle company documentation updates (e.g., trade registry formalities)
• Oversee execution of court rulings and recovery of company debts
• Approve internal rules/regulations and contribute to policy development
• Prepare legal reports and updates as required by management
• Perform any additional tasks assigned by upper management

What will make you successful for the role:

• A C1 level of English (both written & spoken); 
• Graduated University Studies; 
• At least 1 year of experience in the field;
• Knowledge of the labor legislation in force (Labor Code, CIM, conclusion, development and termination of employment relationships as a result of the individual employment contract or service contract, etc.) 
• Specialized studies in the legal field

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment; 
• Private medical insurance subscription; 
• Everything you want to read from Bookster; 
• Learning programs for your development; 
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

What will make you successful for the role:

• A C1 level of English Language (both written & spoken);
• A C1 level of Italian Language (both written & spoken)
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Within your role, you will:

• Documents review and verification
• Solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching/implementing new working products or tools.

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;

Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

What will make you successful for the role:

• A C1 level of English Language (both written & spoken);
• A C1 level of French Language (both written & spoken)
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Within your role, you will:

• Documents review and verification
• Solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching/implementing new working products or tools.
  
  Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success. 

We’re looking for a Senior Data Scientist to join our dynamic team. Your expertise will shape the future of data-driven decision-making within our organization. You’ll collaborate with cross-functional teams to transform insights into impactful solutions, leveraging the latest in AI and machine learning.

Within your role, you will: 

• Developing and managing solutions using Azure Data Platforms (MS Copilot Studio, Azure AI Studio, Azure ML Studio).
• Integrating external AI LLM solutions into our Azure Data Environment.
• Applying statistical analysis and advanced machine learning techniques to solve complex business problems.
• Using Python or R to design, implement, and optimize data pipelines and models.
• Crafting compelling data visualizations that drive clarity and impact.
• Coaching junior team members and fostering an environment of collaboration and growth.
• Engaging with stakeholders to embed data-driven practices into workflows and products.

What will make you successful for the role: 

•  You bring over 5 or more years of experience in data science, machine learning, or a related field.
• You’re skilled in Python, R, and data visualization tools.
• You’re proficient with Azure Data Platforms and external AI integrations.
• You have a strong knowledge of statistical analysis and machine learning techniques.
• You thrive in a team setting and are passionate about mentoring others.
• You believe data is more than numbers—it’s a tool to unlock potential.

Sounds good? Find out what you can get: 

• Competitive salary package & meal vouchers 
• The opportunity to work in a multi-cultural environment 
• Private medical insurance 
• Learning programs for your development 
• Wellness activities for your wellbeing 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background. 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success. 

 The Solutions Architect – Customer Experience (CX) will play a key role in designing and optimizing end-to-end customer support solutions for new and existing clients. This role involves working closely with Vertical Leaders, Sales, Operations, and Technology teams to develop scalable, efficient, and customer-centric solutions that drive business value. 

Within your role, you will: 

RFP & Solution Design: 

• Lead the operational solution design for new RFPs and proposals, ensuring alignment with business objectives and client needs.
• Develop end-to-end CX solutions, integrating omnichannel support, AI/automation, and workforce strategies.
• Work closely with sales and presales teams to present compelling value propositions.

Customer Journey Design & Optimization: 

• Map, analyze, and optimize customer journeys to enhance efficiency, customer satisfaction, and operational effectiveness.
• Identify gaps and recommend process improvements leveraging best practices and emerging technologies.
• Collaborate with stakeholders to implement seamless customer experiences across digital and human touchpoints.

Process Improvement & Transformation: 

• Continuously review existing workflows, identify inefficiencies, and drive process improvements.
• Recommend automation, AI, and analytics-driven strategies to enhance operational performance.
• Monitor industry trends and emerging technologies to future-proof CX solutions.

What will make you successful for the role: 

• 5+ years of experience in BPO, CX solution design, process improvement, or related fields.
• Strong understanding of omnichannel customer service, automation (chatbots, AI, RPA), and contact center technologies.
• Experience in designing and presenting solutions for RFPs and client proposals.
• Proven track record of process optimization and customer journey transformation.
• Ability to work cross-functionally and communicate effectively with stakeholders at all levels.
• Data-driven mindset with a strong analytical approach to problem-solving.
• Familiarity with tools like CRM systems (Salesforce, Zendesk), CX analytics, and automation platforms is a plus.

Sounds good? Find out what you can get: 

• Competitive salary package & meal vouchers 
• The opportunity to work in a multi-cultural environment 
• Private medical insurance 
• Learning programs for your development 
• Wellness activities for your wellbeing 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background. 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

What will make you successful for the role:

• A B2 level of English Language (both written & spoken);
• A C1 level of German Language (both written & spoken)
• Experience in a technical environment
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Within your role, you will:

• Offer technical support via phone, e-mail or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching/implementing new working products or tools.

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

What will make you successful for the role:

• A B2 level of English Language (both written & spoken);
• A C1 level of German Language (both written & spoken)
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Within your role, you will:

• Offer support via phone, e-mail or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching/implementing new working products or tools.

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Are you someone who’s naturally friendly, positive, and enjoys helping others? Are you fluent in German and confident in expressing yourself on a wide range of topics? If so, we’d love to meet you! 

At Conectys, you’ll join a supportive and international team where your voice matters, your ideas count, and your growth is part of our success. As a Customer Support Representative, you’ll be at the heart of what we do—helping customers get the answers and support they need while enjoying the journey of professional development. 

What You’ll Do: 

• Provide top-notch customer support via phone, email, or chat 

• Understand customer needs and offer clear, effective solutions 

• Handle inquiries and complaints with empathy and professionalism 

• Follow predefined workflows and channel-specific procedures 

• Participate in testing/launching/implementing new working products or tools 

What You Bring: 

• German (B2/C1) – spoken and written 

• English (B2) – enough to collaborate with your teammates 

• Confident computer skills – including Microsoft Office 

• You’re a regular smartphone user 

• Friendly communication style, patience, and attention to detail 

What You’ll Love: 

• Competitive salary + meal vouchers 

• Work from our modern, stylish office in Stary Browar, Poznań 

• Small, friendly team where your contributions are noticed 

• Relax in our chillout zone with table football, Nintendo, and more 

• Private medical insurance to keep you covered 

• Vacation allowance, Holiday bonuses, and other perks from our Social Fund 

• Peer recognition program to celebrate your hard work 

• Learning & development programs to help you grow 

• Access to Multisport Plus card for fitness and wellness 

Why Conectys? 

With over 3000 people across 11 sites, Conectys is one of the fastest-growing BPOs in the industry—supporting clients from Gaming, Entertainment, Electronics, Healthcare, and more. Here in Poznań, you’ll feel the charm of a tight-knit, fun team in a vibrant, office-based setting. 

Diversity Matters: 

We celebrate our differences and are proud to be an inclusive employer. No matter your background, you’re welcome here. 

What will make you successful for the role if you have the following skills:  

        Essential: 

• 5+ years of experience in Reporting, Business Intelligence, or Data Analytics, with at least 2 years in a managerial role.
• C1 level of English;
• Strong expertise in Excel, SQL, Power BI, or other BI tools.
• Experience managing global teams across multiple locations.
• Solid understanding of Reporting, Data Analytics, and Operational Metrics.
• Ability to translate complex data into actionable insights for executive stakeholders.
• Strong communication, stakeholder management, and leadership skills.
• Experience in process automation and reporting optimization.
  
  Preferred:
  
  
• Experience in Workforce Management (WFM), including Forecast Accuracy, Scheduling Adherence, and SLA Performance.
• Experience in BPO or Shared Services environments.
• Familiarity with COPC, SLA management, and contract-based reporting.
• Knowledge of financial analysis related to budgeting, P&L, and cost efficiency
• Problem-solving mindset;
  
  
• The Job description: 
  Business Intelligence & Tools Innovation Manager

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers; 
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

As the Global Compensation & Benefits Manager, you will lead the development and implementation of a competitive total rewards strategy aimed at attracting & retaining talent while actively contributing to the business growth. You will contribute to commercial bidding processes with real-time data, collaborating with the TA Manager for competitive positioning. Additionally, you will prepare and present various reports for senior management, offering valuable insights

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Define a compensation framework that aligns with the organization’s culture and objectives.
• Develop and manage the Compensation & Benefits budget; collaborate with each site to gather necessary market data for budget reviews.
• Analyze Compensation & Benefits data and market trends to develop salary structures and ad hoc market pricing recommendations, conduct proactive analytics and data mining to interpret trends, and make recommendations to senior management for budgeting and forecasts.
• Participate in salary surveys and analyze data from various sources to ensure internal and external competitiveness, update salary grids and compensation packages.
• Oversee reporting activities and analysis related to compensation and benefits.
• Design and prepare ad hoc reports related to compensation and budget for sales and operations management.

What will make you successful for the role:

• At least C1 level of English (both written & spoken)
• Previous experience in Compensation & Benefits area of at least 5 years (salary surveys, job grading, total rewards strategy)
• Previous BPO experience will be highly appreciated
• Strong knowledge in the field of HR and labor legislations
• High analytical skills, reporting & management presentation experience
• Oriented towards continuous improvement of the activity and self-learner
• Advance Excel Skills

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers
• The opportunity to work in a multi-cultural environment
• Private medical insurance subscription
• Everything you want to read from Bookster
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

What will make you successful for the role:

• A B2 level of English Language (both written & spoken);
• A C1 level of Italian Language (both written & spoken)
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Within your role, you will:

• Offer technical support via phone, e-mail or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching/implementing new working products or tools.

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Are you a leader that can motivate others for a common goal? 
 
As an Operations Supervisor, you are part of the Operations team, the center of our business. 
Within the role you get the chance to be the administrator of multiple teams. You will work closely with team managers to ensure each team is operating to the highest standards for the client. You would be a company ambassador representing Conectys and the project. Above all you will get a chance to utilize your skills, learn, and build your career.   
 
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success. 

 
Within your role, you will: 

• Control, monitor the processes and perform verifications in different phases of the process of aligning the quality / performance of the activity of the coordinated personnel.
• Implement procedural changes and instructions regarding daily operations.
• Report daily the individual activities to the Project Manager.
• Inform the team daily about the results obtained (compared to SLAs) and motivate them to achieve and exceed them.
• Prepare team’s performance reports by collecting, analyzing and summarizing data and evaluate success in reaching project SLAs. Ensure timely completion of routine data gathering and reporting as requested Project Manager in several areas.
• Manage daily correction of deviations in terms of schedule change, unplanned absence and ensure appropriate work assignment to reach performance.
• Implement account operational frames, capacity planning and operating hours as agreed with the Project Manager.

What will make you successful in the role: 

• A C1 level of English (both written & spoken). 
• Min. 9 months of experience in a coordination role within the BPO sector or min. 3 years of experience in a coordination role.  
• Strong leadership, communication, negotiation and performance management skills. 
• Proficiency with Microsoft Office applications, especially in Excel. 

Sounds good? Find out what you can get: 

• Competitive salary package & meal vouchers.
• The opportunity to work in a multi-cultural environment.
• Private medical insurance.
• Everything you want to read from Bookster.
• Learning programs for your development.
• Wellness activities for your wellbeing. 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

What will make you successful for the role:

A B2 level of English Language (both written & spoken);
A C1 level of Italian Language (both written & spoken)
Curiosity, always looking for solutions;
Attention to detail and “willing-to-help” attitude;
Excellent computer skills;

Within your role, you will:

Work office based, One Cotroceni Park, Bucharest
Offer technical support via phone, e-mail or chat;
Answer & solve customers’ inquiries & complaints by offering an accurate solution;
Follow predefined workflows & handle issues specific to each communication channel;
Respond to all customers inquiries within given timescales and efficiently meet deadlines;
Take, register & solve notifications or complaints;
Update the database with all the details about each customer interaction;
Participate in testing/launching/implementing new working products or tools.

Sounds good? Find out what you can get:

Competitive salary package & meal vouchers;
The opportunity to work in a multi-cultural environment;
Private medical insurance;
Everything you want to read from Bookster;
Learning programs for your development;
Wellness activities for your wellbeing.

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in FunWork, so much that we’ve made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

What will make you successful for the role:

A B2 level of English Language (both written & spoken);
A C1 level of French Language (both written & spoken)
A minimum of 6 months on a Technical Support position is a plus;
Curiosity, always looking for solutions;
Attention to detail and “willing-to-help” attitude;
Excellent computer skills;

Within your role, you will:

Offer technical support via phone, e-mail or chat;
Answer & solve customers’ inquiries & complaints by offering an accurate solution;
Follow predefined workflows & handle issues specific to each communication channel;
Respond to all customers inquiries within given timescales and efficiently meet deadlines;
Take, register & solve notifications or complaints;
Update the database with all the details about each customer interaction;
Participate in testing/launching/implementing new working products or tools;

Sounds good? Find out what you can get:

Competitive salary package & meal vouchers;
The opportunity to work in a multi-cultural environment;
Private medical insurance;
Everything you want to read from Bookster;
Learning programs for your development;
Wellness activities for your wellbeing;

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in FunWork, so much that we’ve made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

Are you friendly and positive? Is English your strength and can you express yourself easily on any subject? 

 
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

 
As a Backoffice Specialist, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs via email & chat, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career. 

Within your role, you will: 

• Work Office-based in Bucharest;
• Offer customer support via e-mail, inbound calls, ticket or chat;  
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;  
• Follow predefined workflows & handle issues specific to each communication channel; ;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;  
• Take, register & solve notifications or complaints;  
• Update the database with all the details about each customer interaction;  
• Participate in testing/launching / implementing new working products or tools; 

 
What will make you successful for the role: 

• A C1 level of English proficiency (both written & spoken);  
• Experience in Customer Support could be an advantage;  
• Curiosity, always looking for solutions  
• Attention to detail and “willing-to-help” attitude;  
• Excellent computer skills; 
• Be available to work 100% from the office 

Sounds good? Find out what you can get: 

• Competitive salary package & meal vouchers; 
• The opportunity to work in a multi-cultural environment;  
• Private medical subscription;  
• Everything you want to read from Bookster;  
• Learning programs for your development;  
• Wellness activities for your wellbeing. 

 
 
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.