Careers

Hyrid role: Bucharest

What will make you successful for the role:

A C1 level of French Language (both written & spoken)
A B2 level of English Language (both written & spoken);

A minimum of 6 months on a Customer Support position is a plus;
Curiosity, always looking for solutions;
Attention to detail and “willing-to-help” attitude;
Excellent computer skills;

Within your role, you will:
Offer customer support via phone, e-mail or chat;
Answer & solve customers’ inquiries & complaints by offering an accurate solution;
Follow predefined workflows & handle issues specific to each communication channel;
Respond to all customers inquiries within given timescales and efficiently meet deadlines;
Take, register & solve notifications or complaints;
Update the database with all the details about each customer interaction;
Participate in testing/launching/implementing new working products or tools;

Sounds good? Find out what you can get:
Competitive salary package & meal vouchers;
The opportunity to work in a multi-cultural environment;
Private medical insurance;
Everything you want to read from Bookster;
Learning programs for your development;
Wellness activities for your wellbeing;

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in FunWork, so much that we’ve made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

We are looking for a skilled IT Linux Administrator to ensure the smooth operation of our server and network infrastructure. The ideal candidate will be responsible for installation, configuration, maintenance, and troubleshooting of servers, applications, and related systems. You should be able to diagnose and resolve issues quickly, communicate effectively with interdisciplinary teams, and maintain a secure and efficient technology environment.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field.
• 3+ years of hands-on Linux administration experience in production environments
• Proven experience with multi-tier application architecture and enterprise-level systems
• Linux OS Expertise: Red Hat, CentOS, Ubuntu, Debian
• Networking & Security: TCP/IP, DNS, VPN, firewalls, VLAN, SSL/TLS
• Scripting & Automation: Bash, Python, Perl; configuration management tools
• Virtualization & Cloud: VMware, KVM, AWS, Azure, OpenStack
• Containerization: Docker, Kubernetes
• Monitoring & Performance Tuning: Nagios, Zabbix, Grafana

Core Technical Responsibilities:

System Administration

• Install, configure, and maintain Linux servers
• Perform OS upgrades, patching, and security hardening.
• Manage user accounts, permissions, and access control

Performance Monitoring & Troubleshooting

• Monitor system, application, and network performance.
• Diagnose and resolve hardware, software, and networking issues.
• Implement proactive measures to prevent downtime.

Security & Compliance

• Apply security best practices
• Ensure compliance with internal InfoSec policies and regulatory standards.

Automation & Scripting

• Develop scripts (Bash, Python, Perl) for automation of routine tasks.
• Implement configuration management tools

Infrastructure & Virtualization

• Administer virtualization platforms
• Support cloud environments (Azure)

Collaboration & Documentation

• Work with cross-functional teams to support IT projects.
• Maintain detailed documentation of configurations and processes.

Leadership

• Participate in strategic planning for infrastructure improvements

Soft Skills

• Strong problem-solving and troubleshooting abilities.
• Excellent communication skills for cross-team collaboration.
• Ability to mentor junior team members and lead projects

What You’ll Enjoy With Us:

• A competitive salary paired with great benefits.
• Plenty of opportunities to learn, grow, and advance your career.
• A supportive, collaborative team in a dynamic and engaging environment.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

About the role:

As a Customer Support Representative / PCI compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. At Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Support customers via phone, email, and web chat in a professional and clear manner.
• Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help – We will train you to excel!
• Help the users to access and navigate the online platform.
• Aim to resolve issues on the first contact by efficiently collecting the needed information.
• Spot opportunities to recommend relevant products and services when appropriate.
• Handle difficult or assertive conversations calmly and respectfully.

What will make you successful in the role:

• Minimum education: High school diploma or equivalent.
• 1+ years of experience in a customer support role, preferably in a call center
• C1 level of German (both written & spoken)
• B2 level of English (both written & spoken)
• Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
• Collaborative, upbeat, and customer-focused
• Clear communicator with active listening skills
• Professional phone presence and soft skills
• Detail-oriented and able to handle multiple tasks
• Solid decision-making and problem-solving abilities
• Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

• €3000 of Signing Bonus.
• Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
• Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
• Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
• Competitive Benefits: Attractive compensation packages, comprehensive health benefits available right after probation, and flexible work arrangements designed to support a balanced lifestyle.
• Great work environment: Attractive office location with a brand-new team, offering a chance to shape the culture from the start.

Recruitment Process (Only 3 steps, typically completed within 3–5 days):

Step 1: Phone screening

Step 2: Tests

Step 3: Interview

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

About the role:

As a Customer Support Representative / PCI compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. At Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Support customers via phone, email, and web chat in a professional and clear manner.
• Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help – We will train you to excel!
• Help the users to access and navigate the online platform.
• Aim to resolve issues on the first contact by efficiently collecting the needed information.
• Spot opportunities to recommend relevant products and services when appropriate.
• Handle difficult or assertive conversations calmly and respectfully.

What will make you successful in the role:

• Minimum education: High school diploma or equivalent.
• 1+ years of experience in a customer support role, preferably in a call center
• C1 level of Italian (both written & spoken)
• B2 level of English (both written & spoken)
• Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
• Collaborative, upbeat, and customer-focused
• Clear communicator with active listening skills
• Professional phone presence and soft skills
• Detail-oriented and able to handle multiple tasks
• Solid decision-making and problem-solving abilities
• Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

• €1500 of Signing Bonus.
• Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
• Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
• Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
• Competitive Benefits: Attractive compensation packages, comprehensive health benefits available right after probation, and flexible work arrangements designed to support a balanced lifestyle.
• Great work environment: Attractive office location with a brand-new team, offering a chance to shape the culture from the start.

Recruitment Process (Only 3 steps, typically completed within 3–5 days):

Step 1: Phone screening

Step 2: Tests

Step 3: Interview

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

Are you friendly and positive? Is Spanish your strength and can you express yourself easily on any subject? 

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career. 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

Within your role, you will:

• Offer customer support via phone, e-mail, or chat; 
• Answer & solve customers’ inquiries & complaints by offering an accurate solution; 
• Follow predefined workflows & handle issues specific to each communication channel; 
• Respond to all customers inquiries within given timescales and efficiently meet deadlines; 
• Take, register & solve notifications or complaints; 
• Update the database with all the details about each customer interaction; 
• Participate in testing/launching / implementing new working products or tools. 

What will make you successful for the role:

• A C1 level of Spanish Language (both written & spoken); 
• A B2 level of English Language (both written & spoken);
• Experience in Contact Center could be an advantage; 
• Curiosity, always looking for solutions; 
• Attention to detail and “willing-to-help” attitude; 
• Excellent computer skills; 
• Be available to work from the office %100 from the start; 

Sounds good? Find out what you can get:

 Competitive salary package & meal vouchers; 

• The opportunity to work in a multi-cultural environment; 
• Private medical insurance; 
• Everything you want to read from Bookster; 
• Learning programs for your development; 
• Wellness activities for your wellbeing. 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

What will make you successful for the role:

A B2 level of English Language (both written & spoken);
A C1 level of Italian Language (both written & spoken)
Curiosity, always looking for solutions;
Attention to detail and “willing-to-help” attitude;
Excellent computer skills;

Within your role, you will:

Work office based, One Cotroceni Park, Bucharest
Offer technical support via phone, e-mail or chat;
Answer & solve customers’ inquiries & complaints by offering an accurate solution;
Follow predefined workflows & handle issues specific to each communication channel;
Respond to all customers inquiries within given timescales and efficiently meet deadlines;
Take, register & solve notifications or complaints;
Update the database with all the details about each customer interaction;
Participate in testing/launching/implementing new working products or tools.

Sounds good? Find out what you can get:

Competitive salary package & meal vouchers;
The opportunity to work in a multi-cultural environment;
Private medical insurance;
Everything you want to read from Bookster;
Learning programs for your development;
Wellness activities for your wellbeing.

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in FunWork, so much that we’ve made it one of our core values.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

About the role:

As a Customer Support Representative / PCI compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. At Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

· Support customers via phone, email, and web chat in a professional and clear manner.

· Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help – We will train you to excel!

· Help the users to access and navigate the online platform.

· Aim to resolve issues on the first contact by efficiently collecting the needed information.

· Spot opportunities to recommend relevant products and services when appropriate.

· Handle difficult or assertive conversations calmly and respectfully.

What will make you successful in the role:

· Minimum education: High school diploma or equivalent.

· 1+ years of experience in a customer support role, preferably in a call center

· C1 level of Swedish (both written & spoken)

· B2 level of English (both written & spoken)

· Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.

· Collaborative, upbeat, and customer-focused

· Clear communicator with active listening skills

· Professional phone presence and soft skills

· Detail-oriented and able to handle multiple tasks

· Solid decision-making and problem-solving abilities

· Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

· Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.

· Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.

· Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.

· Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

About the role:

As a Customer Support Representative / PCI compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. At Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

· Support customers via phone, email, and web chat in a professional and clear manner.

· Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help – We will train you to excel!

· Help the users to access and navigate the online platform.

· Aim to resolve issues on the first contact by efficiently collecting the needed information.

· Spot opportunities to recommend relevant products and services when appropriate.

· Handle difficult or assertive conversations calmly and respectfully.

What will make you successful in the role:

· Minimum education: High school diploma or equivalent.

· 1+ years of experience in a customer support role, preferably in a call center

· C1 level of Dutch (both written & spoken)

· B2 level of English (both written & spoken)

· Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.

· Collaborative, upbeat, and customer-focused

· Clear communicator with active listening skills

· Professional phone presence and soft skills

· Detail-oriented and able to handle multiple tasks

· Solid decision-making and problem-solving abilities

· Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

· Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.

· Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.

· Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.

· Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

About the role:

As a Customer Support Representative / PCI compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. At Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

· Support customers via phone, email, and web chat in a professional and clear manner.

· Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help – We will train you to excel!

· Help the users to access and navigate the online platform.

· Aim to resolve issues on the first contact by efficiently collecting the needed information.

· Spot opportunities to recommend relevant products and services when appropriate.

· Handle difficult or assertive conversations calmly and respectfully.

What will make you successful in the role:

· Minimum education: High school diploma or equivalent.

· 1+ years of experience in a customer support role, preferably in a call center

· C1 level of French (both written & spoken)

· B2 level of English (both written & spoken)

· Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.

· Collaborative, upbeat, and customer-focused

· Clear communicator with active listening skills

· Professional phone presence and soft skills

· Detail-oriented and able to handle multiple tasks

· Solid decision-making and problem-solving abilities

· Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

· Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.

· Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.

· Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.

· Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

About the role:

As a Customer Support Representative / PCI compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. At Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

· Support customers via phone, email, and web chat in a professional and clear manner.

· Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help – We will train you to excel!

· Help the users to access and navigate the online platform.

· Aim to resolve issues on the first contact by efficiently collecting the needed information.

· Spot opportunities to recommend relevant products and services when appropriate.

· Handle difficult or assertive conversations calmly and respectfully.

What will make you successful in the role:

· Minimum education: High school diploma or equivalent.

· 1+ years of experience in a customer support role, preferably in a call center

· C1 level of Spanish (both written & spoken)

· B2 level of English (both written & spoken)

· Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.

· Collaborative, upbeat, and customer-focused

· Clear communicator with active listening skills

· Professional phone presence and soft skills

· Detail-oriented and able to handle multiple tasks

· Solid decision-making and problem-solving abilities

· Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

· Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.

· Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.

· Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.

· Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

About the role:

As a Customer Support Representative / PCI compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. At Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

· Support customers via phone, email, and web chat in a professional and clear manner.

· Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help – We will train you to excel!

· Help the users to access and navigate the online platform.

· Aim to resolve issues on the first contact by efficiently collecting the needed information.

· Spot opportunities to recommend relevant products and services when appropriate.

· Handle difficult or assertive conversations calmly and respectfully.

What will make you successful in the role:

· Minimum education: High school diploma or equivalent.

· 1+ years of experience in a customer support role, preferably in a call center

· C1 level of Polish (both written & spoken)

· B2 level of English (both written & spoken)

· Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.

· Collaborative, upbeat, and customer-focused

· Clear communicator with active listening skills

· Professional phone presence and soft skills

· Detail-oriented and able to handle multiple tasks

· Solid decision-making and problem-solving abilities

· Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

· Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.

· Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.

· Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.

· Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

About the role:

As a Customer Support Representative / PCI compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. At Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

· Support customers via phone, email, and web chat in a professional and clear manner.

· Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help – We will train you to excel!

· Help the users to access and navigate the online platform.

· Aim to resolve issues on the first contact by efficiently collecting the needed information.

· Spot opportunities to recommend relevant products and services when appropriate.

· Handle difficult or assertive conversations calmly and respectfully.

What will make you successful in the role:

· Minimum education: High school diploma or equivalent.

· 1+ years of experience in a customer support role, preferably in a call center

· Fluency in English

· Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.

· Collaborative, upbeat, and customer-focused

· Clear communicator with active listening skills

· Professional phone presence and soft skills

· Detail-oriented and able to handle multiple tasks

· Solid decision-making and problem-solving abilities

· Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

· Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.

· Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.

· Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.

· Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

As a Contact Center Team leader at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

If you are a highly self-motivated professional, able to thrive in a fast-paced environment you will love this challenge! In this role, you will lead and motivate a team of associates to achieve targets and implement a strong working environment, guided by the client’s industry-specific needs while aligned with Conectys’ standards.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Recruit and onboard new talent, guiding hiring decisions and integrating new staff.
• Lead, coach, and develop your team to meet daily and weekly performance goals and service-level agreements.
• Collaborate with other departments to coordinate staffing, training schedules, and ensure consistently high-quality interactions.
• Track operational metrics (call volumes, capacity utilization, SLA compliance, QA scores, customer effort) to identify performance trends and proactively address issues.
• Provide regular coaching and constructive feedback, quickly resolving performance gaps and handling escalated or complex customer cases.
• Facilitate team meetings and cross-department collaboration, sharing insights and updates to drive continuous improvement.
• Compile operational reports for the Centre Manager and engage with clients as needed to review results and support decision-making.
• Ensure strict compliance with company, client, and regional policies while representing the organization professionally and identifying service and pricing improvement opportunities.

What will make you successful in the role:

• Minimum education: High school diploma or equivalent.
• 2+ years of leadership experience in high-volume Contact Center operations, preferably in organizations handling compliance frameworks such as PCI DSS — experience in the tech or software industry is a plus.
• Fluency in English, C1 level.
• Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) – experience with Zendesk and Five9 is a plus.
• Deep understanding of contact center metrics and reporting, with a curious mindset for diagnosing performance trends and driving continuous improvement.
• Excellent communication, interpersonal skills, and emotional intelligence to coach effectively, tackle difficult conversations, and demonstrate genuine empathy toward customers.
• Strong leadership and motivational skills, with the ability to engage and inspire agents while remaining calm under pressure.
• Highly organized, resilient, and adaptable—with outstanding prioritization abilities and the flexibility to excel under changing conditions
• Customer‑focused and results‑driven, committed to helping customers, supporting team success, and consistently achieving daily, weekly, and monthly KPIs.

Sounds good? Find out what you can get:

• Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
• Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
• Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
• Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background