Conectys
Would you like to work remotely supporting citizens on EU institutions, activities and programs?
Your role as a Communication Officer will involve providing firsthand information to citizens, enterprises, researchers, and specialized groups within the EU and third countries. You will utilize various communication channels such as telephone, email, and instant messaging, to respond to inquiries on any EU-related topic, proficiently communicating in official EU languages. The entire team offers support in all 24 official EU languages throughout 255 days each year. Our role as service provider involves collaborating across numerous EU locations.
We work closely with the European Commission and its various branches, Executive Agencies, and other EU institutions. Their support is invaluable, especially when dealing with intricate queries. On an annual basis, we handle a substantial volume of inquiries, ranging from 150,000 to 170,000, ensuring effective communication and support for our stakeholders.
This role is 100% remote – You must be residing and legally eligible to work in Poland, Romania or Portugal
What You Will Do:
- Addressing inquiries and ensuring clear communication from individuals and businesses regarding diverse activities and policies through telephone, email, and other communication channels
- Engaging with citizens and businesses professionally, providing service-oriented assistance.
- Identifying intricate or delicate inquiries that require escalation to our 2nd line Support Services
What We Look For:
- C1 level of Lithuanian (both written & spoken)
- C1 level of English (both written & spoken)
- C1 level of either German, Dutch, Swedish, Finnish or Danish
- Bachelor’s degree or equivalent 3-year degree like EU studies, Political Science, Communication, and related degrees are preferred, but any can be assessed
- Professional organization and planning skills, including time management, priority setting and multitasking
- Ability to communicate with customers in a service-minded style and to explain complicated matters in clear language, orally as well as in writing
- Europass-format CV/Resume
What You Can Expect:
- Competitive salary package & meal vouchers
- Learning & development programs to help you grow
- Private medical insurance to keep you covered
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.