Is English your strength and you’re passionate about helping people?
As a Customer Support Representative, you are part of the Operations team, the center of our business. In this customer-focused role, you will professionally engage with customers to understand their needs, provide assistance, and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.
Within your role, you will:
- Provide top-class customer service to resolve inquiries across all channels (phone, email, chat) to provide accurate information and resolve issues swiftly
- Communicating ways to put the customer at the heart of what we do and in doing so, improving their experience and satisfaction.
- Collaborate with the team on new projects, helping us refine our processes and strengthen our business continuity plans
- Assist with back-office duties and maintain customer service records
What will make you successful for the role:
- Proven Proficiency in English (both written & spoken)
- At least 6 months of experience in a customer-facing role
- Willingness to work in a 24/7 schedule with rotating shifts
- Experience working with KPI’s and targets
- Attention to detail and “willing-to-help” attitude
Workplace: Cali, Valle del Cauca / Office-based
Sounds good? Find out what you can get:
- Competitive salary package
- The opportunity to work in a multi-cultural environment
- Learning programs for your development
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.