Conectys
As a Customer Support Back Office (Hybrid role), you are part of the Operations team, the center of our business.
The Back Office Customer Support Specialist is responsible for handling non-voice support tasks, ensuring timely and accurate processing of customer requests, and maintaining high standards of service quality. This role supports front-line teams by managing administrative tasks, data validation, and issue resolution through internal systems.
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.
Within your role, you will:
- Process customer requests and inquiries received via email, ticketing systems, or internal platforms
- Collaborate with front-office teams to ensure seamless customer experience
- Maintain accurate records of interactions and resolutions
- Follow internal procedures and compliance guidelines
- Identify and investigating recurring issues and suggest process improvements
- Take, register & solve notifications or complaints;
- Update the database with all the details about each customer interaction;
What will make you successful for the role:
- A C1 level of Russian Language (both written & spoken);
- A B2 level of English Language (both written & spoken);
- Experience in Contact Center could be an advantage;
- Curiosity, always looking for solutions;
- Attention to detail and “willing-to-help” attitude;
- Excellent computer skills;
- Be available to work from the office %100 from the start;
Sounds good? Find out what you can get:
- Competitive salary package & meal vouchers;
- The opportunity to work in a multi-cultural environment;
- Private medical insurance;
- Everything you want to read from Bookster;
- Learning programs for your development;
- Wellness activities for your wellbeing.
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.