Conectys
Job description:
What will make you successful for the role:
A B2 level of English Language (both written & spoken);
A C1 level of Spanish Language (both written & spoken)
Curiosity, always looking for solutions;
Attention to detail and “willing-to-help” attitude;
Excellent computer skills;
Within your role, you will:
Work office based
Offer customer support via phone, e-mail or chat;
Answer & solve customers’ inquiries & complaints by offering an accurate solution;
Follow predefined workflows & handle issues specific to each communication channel;
Respond to all customers inquiries within given timescales and efficiently meet deadlines;
Take, register & solve notifications or complaints;
Update the database with all the details about each customer interaction;
Participate in testing/launching/implementing new working products or tools.
Requirements:
- Fully on‑site availability
- Ability to work a 24/7 rotational schedule
- Good communication skills
- Experience handling calls (inbound/outbound depending on the role)
Sounds good? Find out what you can get:
Competitive salary package;
The opportunity to work in a multi-cultural environment;
Learning programs for your development;
Job Type: Full-time
Work Location: Office based
Job Type: Full-time
Work Location: In person
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.