Are you friendly and positive? Is English your strength and can you express yourself easily on any subject?
As a Customer Support / Backoffice Representative, you are part of the Operations team, the center of our business. You will provide best-in-class back-office customer service and review the incoming content (documents, reviews, images, etc.) submitted by users of the client application with the set of working procedures and manuals in place and approves only the content that meets all criteria presented by the guidelines, trainings and training materials provided by the client.
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.
Within your role, you will:
- Review the incoming content (documents, reviews, images, etc.) submitted by users of the client application and approves only the content that meets all criteria presented by the guidelines
- Identify and escalate potential errors of the applications used to process reviews, as well as complex reviews that cannot be solved by applying the project’s specific procedures and instructions, to the direct supervisor and / or the client designated team.
- Based on existing guidelines, identifies and informs client about potential frauds.
- Validates new valid documents used by customers.
What will make you successful for the role:
- A C1 level of Spanish (both written & spoken)
- A B2 level of English (both written & spoken)
- Experience in Contact Center could be an advantage
- Curiosity, always looking for solutions Attention to detail and “willing-to-help” attitude
- Excellent computer skills
- Willingness to work in 24/7 schedule in 3 shifts pattern
Workplace: Cali, Valle del Cauca
Sounds good? Find out what you can get:
- Competitive salary package
- The opportunity to work in a multi-cultural environment
- Learning programs for your development
- Wellness activities for your wellbeing
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.