Client Service Manager

Bucharest, Romania
Posted 9 months ago

Do you love working with people? Are you client-oriented, organized, and like working in a structured environment?

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

 

Within your role, you will:

  • Work with the clients to understands their clients’ business needs.
  • Collaborates and coordinates with various teams and stakeholders (Operations, IT, etc.) to ensure solutions are designed
    and implement for the needs to be met or exceeded;
  • Partners with other operations counterparts to ensure client metrics achievement and adherence to the operations methodologies across delivery centers;
  •  Indirectly leaders operations service delivery and operations support personnel;
  • Strategizes with clients to identify and implement opportunities for growth;
  • Supports Conectys growth by ensuring portfolio growth and support new client acquisition;

 

What will make you successful for the role:

  • A C1 level of English (both written & spoken); 
  • Proven strategic planner
  • Very good understanding of BPO industries 
  • Previous experience in similar roles

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multi-cultural environment; 
  • Private medical insurance subscription; 
  • Everything you want to read from Bookster; 
  • Learning programs for your development; 
  • Wellness activities for your wellbeing.

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

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