Job Archives
Are you someone who’s naturally friendly, positive, and enjoys helping others? Are you fluent in German and confident in expressing yourself on a wide range of topics? If so, we’d love to meet you!
At Conectys, you’ll join a supportive and international team where your voice matters, your ideas count, and your growth is part of our success. As a Customer Support Representative, you’ll be at the heart of what we do—helping customers get the answers and support they need while enjoying the journey of professional development.
What You’ll Do:
- Provide top-notch customer support via phone, email, or chat
- Understand customer needs and offer clear, effective solutions
- Handle inquiries and complaints with empathy and professionalism
- Follow predefined workflows and channel-specific procedures
- Participate in testing/launching/implementing new working products or tools
What You Bring:
- German (B2/C1) – spoken and written
- English (B2) – enough to collaborate with your teammates
- Confident computer skills – including Microsoft Office
- You're a regular smartphone user
- Friendly communication style, patience, and attention to detail
What You’ll Love:
- Competitive salary + meal vouchers
- Work from our modern, stylish office in Stary Browar, Poznań
- Small, friendly team where your contributions are noticed
- Relax in our chillout zone with table football, Nintendo, and more
- Private medical insurance to keep you covered
- Vacation allowance, Holiday bonuses, and other perks from our Social Fund
- Peer recognition program to celebrate your hard work
- Learning & development programs to help you grow
- Access to Multisport Plus card for fitness and wellness
Why Conectys?
With over 3000 people across 11 sites, Conectys is one of the fastest-growing BPOs in the industry—supporting clients from Gaming, Entertainment, Electronics, Healthcare, and more. Here in Poznań, you’ll feel the charm of a tight-knit, fun team in a vibrant, office-based setting.
Diversity Matters:
We celebrate our differences and are proud to be an inclusive employer. No matter your background, you’re welcome here.
Are you someone who’s naturally friendly, positive, and enjoys helping others? Are you fluent in German and confident in expressing yourself on a wide range of topics? If so, we’d love to meet you...
Global Reporting Manager
What will make you successful for the role if you have the following skills:
Essential:
- 5+ years of experience in Reporting, Business Intelligence, or Data Analytics, with at least 2 years in a managerial role.
- C1 level of English;
- Strong expertise in Excel, SQL, Power BI, or other BI tools.
- Experience managing global teams across multiple locations.
- Solid understanding of Reporting, Data Analytics, and Operational Metrics.
- Ability to translate complex data into actionable insights for executive stakeholders.
- Strong communication, stakeholder management, and leadership skills.
- Experience in process automation and reporting optimization.
Preferred: - Experience in Workforce Management (WFM), including Forecast Accuracy, Scheduling Adherence, and SLA Performance.
- Experience in BPO or Shared Services environments.
- Familiarity with COPC, SLA management, and contract-based reporting.
- Knowledge of financial analysis related to budgeting, P&L, and cost efficiency
- Problem-solving mindset;
- The Job description:
Business Intelligence & Tools Innovation Manager
Sounds good? Find out what you can get:
- Competitive salary package & meal vouchers;
- The opportunity to work in a multi-cultural environment;
- Private medical insurance;
- Everything you want to read from Bookster;
- Learning programs for your development;
- Wellness activities for your wellbeing.
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.
What will make you successful for the role if you have the following skills: Essential: 5+ years of experience in Reporting, Business Intelligence, or Data Analytics, with at least ...
As the Global Compensation & Benefits Manager, you will lead the development and implementation of a competitive total rewards strategy aimed at attracting & retaining talent while actively contributing to the business growth. You will contribute to commercial bidding processes with real-time data, collaborating with the TA Manager for competitive positioning. Additionally, you will prepare and present various reports for senior management, offering valuable insights
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.
Within your role, you will:
- Define a compensation framework that aligns with the organization's culture and objectives.
- Develop and manage the Compensation & Benefits budget; collaborate with each site to gather necessary market data for budget reviews.
- Analyze Compensation & Benefits data and market trends to develop salary structures and ad hoc market pricing recommendations, conduct proactive analytics and data mining to interpret trends, and make recommendations to senior management for budgeting and forecasts.
- Participate in salary surveys and analyze data from various sources to ensure internal and external competitiveness, update salary grids and compensation packages.
- Oversee reporting activities and analysis related to compensation and benefits.
- Design and prepare ad hoc reports related to compensation and budget for sales and operations management.
What will make you successful for the role:
- At least C1 level of English (both written & spoken)
- Previous experience in Compensation & Benefits area of at least 5 years (salary surveys, job grading, total rewards strategy)
- Previous BPO experience will be highly appreciated
- Strong knowledge in the field of HR and labor legislations
- High analytical skills, reporting & management presentation experience
- Oriented towards continuous improvement of the activity and self-learner
- Advance Excel Skills
Sounds good? Find out what you can get:
- Competitive salary package & meal vouchers
- The opportunity to work in a multi-cultural environment
- Private medical insurance subscription
- Everything you want to read from Bookster
- Learning programs for your development
- Wellness activities for your wellbeing
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background
As the Global Compensation & Benefits Manager, you will lead the development and implementation of a competitive total rewards strategy aimed at attracting & retaining talent while actively c...
Are you friendly and positive? Is Hungarian your strength and can you express yourself easily on any subject?
As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.
Within your role, you will:
- Offer customer support via phone, e-mail, or chat;
- Answer & solve customers’ inquiries & complaints by offering an accurate solution;
- Follow predefined workflows & handle issues specific to each communication channel;
- Respond to all customers inquiries within given timescales and efficiently meet deadlines;
- Take, register & solve notifications or complaints;
- Update the database with all the details about each customer interaction;
- Participate in testing/launching / implementing new working products or tools.
What will make you successful for the role:
- A C1 level of Hungarian Language (both written & spoken);
- A C1 level of Romanian Language (both written & spoken);
- A C1 level of English Language (both written & spoken);
- Experience in Contact Center could be an advantage;
- Curiosity, always looking for solutions;
- Attention to detail and “willing-to-help” attitude;
- Excellent computer skills;
Sounds good? Find out what you can get:
- Competitive salary package & meal vouchers;
- The opportunity to work in a multi-cultural environment;
- Private medical insurance;
- Everything you want to read from Bookster;
- Learning programs for your development;
- Wellness activities for your wellbeing.
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.
Are you friendly and positive? Is Hungarian your strength and can you express yourself easily on any subject? As a Customer Support Representative, you are part of the Operations team, the ce...
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.
What will make you successful for the role:
- A B2 level of English Language (both written & spoken);
- A C1 level of Italian Language (both written & spoken)
- Curiosity, always looking for solutions;
- Attention to detail and “willing-to-help” attitude;
- Excellent computer skills;
Within your role, you will:
- Offer technical support via phone, e-mail or chat;
- Answer & solve customers’ inquiries & complaints by offering an accurate solution;
- Follow predefined workflows & handle issues specific to each communication channel;
- Respond to all customers inquiries within given timescales and efficiently meet deadlines;
- Take, register & solve notifications or complaints;
- Update the database with all the details about each customer interaction;
- Participate in testing/launching/implementing new working products or tools.
Sounds good? Find out what you can get:
- Competitive salary package & meal vouchers;
- The opportunity to work in a multi-cultural environment;
- Private medical insurance;
- Everything you want to read from Bookster;
- Learning programs for your development;
- Wellness activities for your wellbeing.
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer...
Who We Are:
Conectys is one of the fastest growing BPO’s in the market, with over 3000 employees across many locations worldwide, offering multilingual outsourcing services to customers in the Gaming Entertainment, Electronics and Healthcare industries.
We are looking for a passionate Content Moderator to join our Operations team, the center of our business. As Content Moderator, you will have a deep understanding of our content guidelines and you will be responsible for ensuring that all the disturbing and inappropriate content, which might include(but is not limited to) images, videos, text featuring violence, bullying, animal cruelty, hate speech, violent extremism, torture, sexual assault, self-harm, suicide, murder, or anything that endangers children, is moderated to the highest standards.
Our dedicated Content Moderators play a pivotal role in safeguarding the online environment by reviewing user-generated pieces of text, visual, video, and audio, presented in a continuous sequencing during each shift.
And the best part is that you will have space for learning, growing and building your career.
Within the role you will:
- Moderate social media content (videos, images, reviews submitted by users) and classify it quickly and correctly according to the internal policy and criteria;
- Remove any inappropriate content in order to ensure a safe experience for users of the application and community;
- Maintain a high level of quality in each case that you review;
- Identify and escalate potential errors in the application used for moderating content;
- Participate in testing, launching, or implementing new products and working tools;
- Make suggestions to improve policies and procedures;
- Send accurate daily activity reports.
What will make you successful for the role:
- Italian both written & spoken (C1);
- English both written & spoken (B2);
- Attention to details;
- Curiosity, always looking for solutions;
- Excellent computer skills;
- Flexible schedules, rotating weekends.
Our offer:
- Competitive salary package (Base salary + Language Bonus + Performance Bonus + Meal Allowance)
- Great work/life balance
- Multi-cultural and Teamwork environment
- Wellness breaks
- Benefits package (Private Medical Insurance, Gym & Fitness Protocol, Benefits Discount Platform)
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.
Job Features
Who We Are: Conectys is one of the fastest growing BPO’s in the market, with over 3000 employees across many locations worldwide, offering multilingual outsourcing services to customers in the Gamin...
Looking for a new challenge in IT compliance with a focus on ISO certifications and security audits?
We are seeking a detail-oriented and experienced IT Compliance Officer to join our team. You’ll be responsible for maintaining and rolling out ISO 27001 and ISO 23301 certifications, conducting internal IT audits, supporting the IT Infrastructure Team to comply with security requirements, assisting Sales and Operations teams on BIDs and client security audits, and supporting the IT team in updating and maintaining IT policies and procedures.
You’ll be responsible for:
ISO Certifications:
- Maintain and roll out ISO 27001 and ISO 23301 certifications.
- Conduct regular ISMS (Information Security Management System) and BCMS (Business Continuity Management System) audits to ensure compliance with ISO standards.
- Monitor and report on the performance of the ISMS and BCMS, identifying areas for improvement.
- Coordinate internal and external audits and manage non-conformities.
Internal IT Audits:
- Plan and execute internal IT audits to assess the effectiveness of controls, accuracy of records, and efficiency of operations.
- Evaluate IT infrastructure, operations, and application systems for compliance with laws, regulations, and company policies.
- Identify areas of risk and breaches of conduct, and advise on risk management strategies.
- Prepare and present detailed audit reports to management.
Support to IT Infrastructure Team:
- Provide guidance and support to the IT Infrastructure Team to ensure compliance with security requirements.
- Assist in the development and implementation of IT security policies and procedures.
- Conduct security checks and promote the use of Information Security Policies.
Support to Sales and Operations Teams:
- Assist Sales and Operations teams on BIDs and client security audits.
- Provide documentation and support for client security requirements.
- Liaise with clients to address security concerns and ensure compliance with their security standards.
Support to IT Team:
- Assist the IT team in updating and maintaining IT policies and procedures.
- Ensure that IT policies and procedures are aligned with industry standards and best practices.
- Provide training and guidance to IT staff on compliance-related matters.
Preferred Skills:
- Experience in conducting ISMS and BCMS audits.
- Knowledge of business applications and data usage within the BPO industry.
- Ability to analyze and redesign Information security policies a and procedures
- Ability to analyze and redesign IT processes, policies and procedures to optimize efficiency.
- Strong project management and organizational skills.
What will make you successful for the role:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT compliance auditing and maintaining ISO 27001 and ISO 23301 certifications.
- Proven experience in ITIL framework adoption and optimization.
- Strong knowledge of IT infrastructure, operations, and application systems.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Certified Information Systems Auditor (CISA) or similar certification is a plus.
Sounds good? Find out what you can get:
- Competitive salary package & meal vouchers
- The opportunity to work in a multi-cultural environment
- Private medical insurance
- Learning programs for your development
- Wellness activities for your wellbeing
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background.
Looking for a new challenge in IT compliance with a focus on ISO certifications and security audits? We are seeking a detail-oriented and experienced IT Compliance Officer to join our team. You’ll...
Are you a leader that can motivate others for a common goal?
As an Operations Supervisor, you are part of the Operations team, the center of our business.
Within the role you get the chance to be the administrator of multiple teams. You will work closely with team managers to ensure each team is operating to the highest standards for the client. You would be a company ambassador representing Conectys and the project. Above all you will get a chance to utilize your skills, learn, and build your career.
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.
Within your role, you will:
- Control, monitor the processes and perform verifications in different phases of the process of aligning the quality / performance of the activity of the coordinated personnel.
- Implement procedural changes and instructions regarding daily operations.
- Report daily the individual activities to the Project Manager.
- Inform the team daily about the results obtained (compared to SLAs) and motivate them to achieve and exceed them.
- Prepare team’s performance reports by collecting, analyzing and summarizing data and evaluate success in reaching project SLAs. Ensure timely completion of routine data gathering and reporting as requested Project Manager in several areas.
- Manage daily correction of deviations in terms of schedule change, unplanned absence and ensure appropriate work assignment to reach performance.
- Implement account operational frames, capacity planning and operating hours as agreed with the Project Manager.
What will make you successful in the role:
- A C1 level of English (both written & spoken).
- Min. 9 months of experience in a coordination role within the BPO sector or min. 3 years of experience in a coordination role.
- Strong leadership, communication, negotiation and performance management skills.
- Proficiency with Microsoft Office applications, especially in Excel.
Sounds good? Find out what you can get:
- Competitive salary package & meal vouchers.
- The opportunity to work in a multi-cultural environment.
- Private medical insurance.
- Everything you want to read from Bookster.
- Learning programs for your development.
- Wellness activities for your wellbeing.
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.
Are you a leader that can motivate others for a common goal? As an Operations Supervisor, you are part of the Operations team, the center of our business. Within the role you get the chance to be ...
Legal Counselor
Do you love working with the laws? Are you detail-oriented, organized, and like working in a structured environment?
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.
Within your role, you will:
- Elaborate regulations, decisions, orders and instructions regarding the development of the activity within the group of companies in accordance with the legislation in force.
- Endorse legal documents of the company.
- Represent the interests and defend the legitimate rights of the company before public authorities, institutions of any nature, as well as before any legal or natural person, Romanian or foreign.
- Provide consultancy and permanent information to the company’s management regarding the legislative changes.
What will make you successful for the role:
- A C1 level of English (both written & spoken);
- Graduated University Studies;
- At least 1 year of experience in the field;
- Knowledge of the labor legislation in force (Labor Code, CIM, conclusion, development and termination of employment relationships as a result of the individual employment contract or service contract, etc.)
- Specialized studies in the legal field
Sounds good? Find out what you can get:
- Competitive salary package & meal vouchers;
- The opportunity to work in a multi-cultural environment;
- Private medical insurance subscription;
- Everything you want to read from Bookster;
- Learning programs for your development;
- Wellness activities for your wellbeing.
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.
Do you love working with the laws? Are you detail-oriented, organized, and like working in a structured environment? With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPO...
Are you friendly and positive? Is Spanish your strength and can you express yourself easily on any subject?
As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.
Within your role, you will:
- Offer customer support via phone, e-mail, or chat;
- Answer & solve customers’ inquiries & complaints by offering an accurate solution;
- Follow predefined workflows & handle issues specific to each communication channel;
- Respond to all customers inquiries within given timescales and efficiently meet deadlines;
- Take, register & solve notifications or complaints;
- Update the database with all the details about each customer interaction;
- Participate in testing/launching / implementing new working products or tools.
What will make you successful for the role:
- A C1 level of Spanish Language (both written & spoken);
- A B2 level of English Language (both written & spoken);
- Experience in Contact Center could be an advantage;
- Curiosity, always looking for solutions;
- Attention to detail and “willing-to-help” attitude;
- Excellent computer skills;
- Be available to work from the office %100 from the start;
Sounds good? Find out what you can get:
Competitive salary package & meal vouchers;
- The opportunity to work in a multi-cultural environment;
- Private medical insurance;
- Everything you want to read from Bookster;
- Learning programs for your development;
- Wellness activities for your wellbeing.
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.
Are you friendly and positive? Is Spanish your strength and can you express yourself easily on any subject? As a Customer Support Representative, you are part of the Operations team, the center of o...
What will make you successful for the role:
A B2 level of English Language (both written & spoken);
A C1 level of Italian Language (both written & spoken)
Curiosity, always looking for solutions;
Attention to detail and “willing-to-help” attitude;
Excellent computer skills;
Within your role, you will:
Work office based, One Cotroceni Park, Bucharest
Offer technical support via phone, e-mail or chat;
Answer & solve customers’ inquiries & complaints by offering an accurate solution;
Follow predefined workflows & handle issues specific to each communication channel;
Respond to all customers inquiries within given timescales and efficiently meet deadlines;
Take, register & solve notifications or complaints;
Update the database with all the details about each customer interaction;
Participate in testing/launching/implementing new working products or tools.
Sounds good? Find out what you can get:
Competitive salary package & meal vouchers;
The opportunity to work in a multi-cultural environment;
Private medical insurance;
Everything you want to read from Bookster;
Learning programs for your development;
Wellness activities for your wellbeing.
Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in FunWork, so much that we’ve made it one of our core values.
We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.
Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.
What will make you successful for the role: A B2 level of English Language (both written & spoken);A C1 level of Italian Language (both written & spoken)Curiosity, always looking for solutions...
What will make you successful for the role:
A B2 level of English Language (both written & spoken);
A C1 level of French Language (both written & spoken)
A minimum of 6 months on a Technical Support position is a plus;
Curiosity, always looking for solutions;
Attention to detail and “willing-to-help” attitude;
Excellent computer skills;
Within your role, you will:
Offer technical support via phone, e-mail or chat;
Answer & solve customers’ inquiries & complaints by offering an accurate solution;
Follow predefined workflows & handle issues specific to each communication channel;
Respond to all customers inquiries within given timescales and efficiently meet deadlines;
Take, register & solve notifications or complaints;
Update the database with all the details about each customer interaction;
Participate in testing/launching/implementing new working products or tools;
Sounds good? Find out what you can get:
Competitive salary package & meal vouchers;
The opportunity to work in a multi-cultural environment;
Private medical insurance;
Everything you want to read from Bookster;
Learning programs for your development;
Wellness activities for your wellbeing;
Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in FunWork, so much that we’ve made it one of our core values.
We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.
Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.
What will make you successful for the role: A B2 level of English Language (both written & spoken);A C1 level of French Language (both written & spoken)A minimum of 6 months on a Technical Sup...
Are you friendly and positive? Is English your strength and can you express yourself easily on any subject?
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.
As a Backoffice Specialist, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs via email & chat, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.
Within your role, you will:
- Work Office-based in Bucharest;
- Offer customer support via e-mail, inbound calls, ticket or chat;
- Answer & solve customers’ inquiries & complaints by offering an accurate solution;
- Follow predefined workflows & handle issues specific to each communication channel; ;
- Respond to all customers inquiries within given timescales and efficiently meet deadlines;
- Take, register & solve notifications or complaints;
- Update the database with all the details about each customer interaction;
- Participate in testing/launching / implementing new working products or tools;
What will make you successful for the role:
- A C1 level of English proficiency (both written & spoken);
- Experience in Customer Support could be an advantage;
- Curiosity, always looking for solutions
- Attention to detail and “willing-to-help” attitude;
- Excellent computer skills;
- Be available to work 100% from the office
Sounds good? Find out what you can get:
- Competitive salary package & meal vouchers;
- The opportunity to work in a multi-cultural environment;
- Private medical subscription;
- Everything you want to read from Bookster;
- Learning programs for your development;
- Wellness activities for your wellbeing.
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.
Are you friendly and positive? Is English your strength and can you express yourself easily on any subject? With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on ...
Are you a “tech-savvy” person who speaks fluent Czech and Slovak? If yes, are you ready to turn these skills into a career?
As a Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.
With over 3000 employees across 8 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.
Within your role, you will:
- Provide best-in-class customer service and problem resolution to customer queries
- Resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution
- Initiate, manage, answer, and solve customers’ queries
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly at first contact
- Assist all customer queries by offering precise explanations, concise, complete, and within the agreed terms
What will make you successful for the role:
- A C1 level of Czech (both written & spoken)
- A C1 level of Slovak (both written & spoken)
- A B2 level of English (both written & spoken)
- Proficiency with Microsoft Office applications, especially in Excel
- Standard Operating system understanding and Office tools knowledge
- Web-based applications and database operating acquaintance and skills
- Technical understanding
Sounds good? Find out what you can get:
- Competitive salary package & meal vouchers
- Social Fund (Christmas Bonus, Holiday Allowance, etc.)
- Employee Recognition Program
- The opportunity to work in a multicultural environment
- The opportunity to work from home - remote work
- Private medical insurance
- Access to Multisport card
- Learning programs for your development
- Wellness activities for your wellbeing
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.
Are you a “tech-savvy” person who speaks fluent Czech and Slovak? If yes, are you ready to turn these skills into a career? As a Technical Support Representative, you are part of the Operations te...
Are you a “tech-savvy” person who speaks fluent Greek? If yes, are you ready to turn these skills into a career?
As a Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.
With over 3000 employees across 8 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.
Within your role, you will:
- Provide best-in-class customer service and problem resolution to customer queries
- Resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution
- Initiate, manage, answer, and solve customers’ queries
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly at first contact
- Assist all customer queries by offering precise explanations, concise, complete, and within the agreed terms
What will make you successful for the role:
- A C1 level of Greek (both written & spoken)
- A B2 level of English (both written & spoken)
- Proficiency with Microsoft Office applications, especially in Excel
- Standard Operating system understanding and Office tools knowledge
- Web-based applications and database operating acquaintance and skills
- Technical understanding
Sounds good? Find out what you can get:
- Competitive salary package & meal vouchers
- Social Fund (Christmas Bonus, Holiday Allowance, etc.)
- Employee Recognition Program
- The opportunity to work in a multicultural environment
- The opportunity to work from home - remote work
- Private medical insurance
- Access to Multisport card
- Learning programs for your development
- Wellness activities for your wellbeing
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.
Are you a “tech-savvy” person who speaks fluent Greek? If yes, are you ready to turn these skills into a career? As a Technical Support Representative, you are part of the Operations team, the cen...