Job Archives

Bucharest, Romania
Posted 2 months ago

Are you a person you can understand rules and has the ability to pass down knowledge? 


Do you value quality of quantity? Would you be able to follow, evaluate, improve quality standards of a project? 

 

As a Quality Assurance analyst, you will be a bridge between our agents and clients. You will work to improve the quality of work of agents working on a specific account & you get the chance to create and deliver workshops for agents. You would be a mentor to joining agents while also being a company ambassador. Above all you will get a chance to grow, learn, and build your career. 

 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

 

What will make you successful for the role:

  • A C1 level of English Language (both written & spoken);
  • A C1 level of French Language (both written & spoken);
  • Min. 2 years of experience as a QA Analyst in BPO environment;
  • Nice to have Customer Support experience in BPO environment;
  • Excellent command of Microsoft Office tools (especially Excel);
  • Good communication and leadership skills;
  • Ability to adjust your frame of thinking and quickly change priorities to meet deadlines;
  • Adaptability to new circumstances, technologies, and procedures;
  • Proactivity, driven to suggest and implement quality;
  • Be available to work from the office 100% from the start;

 

Within your role, you will:

  • Follow the compliance with the quality standards of the project/projects;
  • Identify, keep records, and inform the hierarchical superiors about the possible non-conformities of quality and their causes;
  • Propose and apply corrective measures;
  • Control, monitor, and perform verifications in different phases of the process of aligning the quality of the activity performed by the employees;
  • Evaluate and identify the training and retraining needs of the project employees, submitting retraining proposals and suggestions for improvement to superior;

    Sounds good? Find out what you can get:
  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multi-cultural environment;
  • Private medical insurance;
  • Learning programs for your development;
  • Wellness activities for your wellbeing.

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Are you a person you can understand rules and has the ability to pass down knowledge?  Do you value quality of quantity? Would you be able to follow, evaluate, improve quality standards of a project?...

Lisbon, Portugal
Posted 2 months ago

Are you a person who speaks fluent French and want to make the online space a safe one?

We are looking for a passionate Content Moderator to join our Operations team, the center of our business. As Content Moderator, you will have a deep understanding of our content guidelines and you will be responsible for ensuring that all the disturbing and inappropriate content, which might include(but is not limited to) images, videos, text featuring violence, bullying, animal cruelty, hate speech, violent extremism, torture, sexual assault, self-harm, suicide, murder, or anything that endangers children, is moderated to the highest standards.

 

Our dedicated Content Moderators play a pivotal role in safeguarding the online environment by reviewing user-generated pieces of text, visual, video, and audio, presented in a continuous sequencing during each shift.

 

And the best part is that you will have space for learning, growing and building your career.

 

Within the role you will:

  • Moderate social media content (videos, images, reviews submitted by users) and classify it quickly and correctly according to the internal policy and criteria;
  • Remove any inappropriate content in order to ensure a safe experience for users of the application and community;
  • Maintain a high level of quality in each case that you review;
  • Identify and escalate potential errors in the application used for moderating content;
  • Participate in testing, launching, or implementing new products and working tools;
  • Make suggestions to improve policies and procedures;
  • Send accurate daily activity reports.

 

What will make you successful for the role:

  • French both written & spoken (C1);
  • English both written & spoken (B2);
  • Attention to details;
  • Curiosity, always looking for solutions;
  • Excellent computer skills;
  • Flexible schedules, rotating weekends.

Sounds good? Find out what you can get:

  • Competitive salary package (Base salary + Language Bonus + Performance Bonus + Meal Allowance);
  • Great work/life balance;
  • Multi-cultural and Teamwork environment;
  • Wellness breaks;
  • Benefits package (Private Medical Insurance, Gym & Fitness Protocol, Benefits Discount Platform).

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Job Features

Job Category

Content Moderator

Are you a person who speaks fluent French and want to make the online space a safe one? We are looking for a passionate Content Moderator to join our Operations team, the center of our business. As Co...

Lisbon, Portugal
Posted 2 months ago

Are you a person who speaks fluent Spanish and want to make the online space a safe one?

We are looking for a passionate Content Moderator to join our Operations team, the center of our business. As Content Moderator, you will have a deep understanding of our content guidelines and you will be responsible for ensuring that all the disturbing and inappropriate content, which might include(but is not limited to) images, videos, text featuring violence, bullying, animal cruelty, hate speech, violent extremism, torture, sexual assault, self-harm, suicide, murder, or anything that endangers children, is moderated to the highest standards.

 

Our dedicated Content Moderators play a pivotal role in safeguarding the online environment by reviewing user-generated pieces of text, visual, video, and audio, presented in a continuous sequencing during each shift.

 

And the best part is that you will have space for learning, growing and building your career.

 

Within the role you will:

  • Moderate social media content (videos, images, reviews submitted by users) and classify it quickly and correctly according to the internal policy and criteria;
  • Remove any inappropriate content in order to ensure a safe experience for users of the application and community;
  • Maintain a high level of quality in each case that you review;
  • Identify and escalate potential errors in the application used for moderating content;
  • Participate in testing, launching, or implementing new products and working tools;
  • Make suggestions to improve policies and procedures;
  • Send accurate daily activity reports.

 

What will make you successful for the role:

  • Spanish both written & spoken (C1);
  • English both written & spoken (B2);
  • Attention to details;
  • Curiosity, always looking for solutions;
  • Excellent computer skills;
  • Flexible schedules, rotating weekends.

Sounds good? Find out what you can get:

  • Competitive salary package (Base salary + Language Bonus + Performance Bonus + Meal Allowance)
  • Great work/life balance
  • Multi-cultural and Teamwork environment
  • Wellness breaks
  • Benefits package (Private Medical Insurance, Gym & Fitness Protocol, Benefits Discount Platform)

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Job Features

Job Category

Content Moderator

Are you a person who speaks fluent Spanish and want to make the online space a safe one? We are looking for a passionate Content Moderator to join our Operations team, the center of our business. As C...

Do you value quality or quantity? Would you be able to follow, evaluate, and improve the quality standards of a project?
As a Quality Assurance Analyst, you are part of the Operations team, the center of our business. Within the role, you will be a bridge between our agents and clients. You will work to improve the quality of work of agents working on a specific account. Best of all is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

  • Follow the compliance with the quality standards of the project/projects
  • Identify, keep records, and inform the hierarchical superiors about the possible non-conformities of quality and their causes.
  • Propose and apply corrective measures
  • Control, monitor, and perform verifications in different phases of the process of aligning the quality of the activity performed by the employees
  • Evaluate and identify the training and retraining needs of the project employees, submitting retraining proposals and suggestions for improvement to superior

What will make you successful in the role:

  • A C1 level of French (both written & spoken)
  • A C1 level of English (both written & spoken)
  • At least 1 year of experience working in a BPO
  • Experience working in the Quality Assurance department within a call center is a big plus
  • Excellent command of Microsoft Office tools (especially Excel)
  • Good communication and leadership skills
  • Adaptability to new circumstances, technologies, and procedures
  • Proactivity, driven to suggest and implement quality
  • Interest in technical part and use of mobile devices – nice to have

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers
  • The opportunity to work in a multi-cultural environment
  • The opportunity to work from our modern office located in the city center
  • Social Fund (Christmas Bonus, Holiday Allowance, etc.)
  • Employee Recognition
  • Private medical insurance
  • Access to Multisport card
  • Learning programs for your development
  • Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Do you value quality or quantity? Would you be able to follow, evaluate, and improve the quality standards of a project?As a Quality Assurance Analyst, you are part of the Operations team, the center ...

Are you friendly and positive? Is German your strength and you can express yourself easily on any subject?

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer-focused role; thus, you will professionally engage with customers to understand their needs, provide assistance, and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.

Within your role, you will:

  • Offer customer support via phone, e-mail, and chat
  • Answer & solve customers’ inquiries & complaints by offering an accurate solution
  • Follow predefined workflows & handle issues specific to each communication channel
  • Respond to all customer's inquiries within given timescales and efficiently meet deadlines
  • Take, register & solve notifications or complaints
  • Update the database with all the details about each customer interaction
  • Participate in testing/launching / implementing new working products or tools

What will make you successful in the role:

  • A C1 level of German (both written & spoken)
  • A B2 level of English (both written & spoken)
  • Bachelor’s degree or above
  • Experience in the Contact Center can be an advantage
  • Patience, a strong sense of service and responsibility
  • Excellent computer skills (MS Office)
  • Resilience under work pressure and smooth adaptation to customer’s schedule

Sounds good? Find out what you can get:

  • Signing Bonus - 570 €
  • Competitive salary package & meal vouchers
  • The opportunity to work in a multi-cultural environment
  • The opportunity to work from our modern office located in the city center
  • Social Fund (Christmas Bonus, Holiday Allowance, etc.)
  • Employee Recognition
  • Private medical insurance
  • Access to Multisport card
  • Learning programs for your development
  • Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you friendly and positive? Is German your strength and you can express yourself easily on any subject? As a Customer Support Representative, you are part of the Operations team, the center of our ...

Are you a “tech-savvy” person who speaks fluent Dutch? If yes, are you ready to turn these skills into a career?

As a Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

  • Advise and assist customers to resolve the technical and non-technical situations raised/ encountered by them;
  • Provide support and assistance in using products and services;
  • Take, register & solve notifications or complaints;
  • Update the database with all the details about each customer interaction;
  • Participate in testing/launching/implementing new working products or tools.

 

What will make you successful for the role:

  • A C1 level of Dutch language (both written & spoken);
  • A B2 level of English (both written & spoken);
  • At least 6 months of experience in a technical support role;
  • Knowledge about how a PC/ Android device works and a passion for gaming;
  • Curiosity, always looking for solutions
  • Attention to detail and “willing-to-help” attitude;
  • Excellent computer skills.

 

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multi-cultural environment;
  • Private medical insurance;
  • Everything you want to read from Bookster;
  • Learning programs for your development;
  • Wellness activities for your wellbeing.

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you a “tech-savvy” person who speaks fluent Dutch? If yes, are you ready to turn these skills into a career? As a Technical Support Representative, you are part of the Operations team, the cen...

Lisbon, Portugal
Posted 3 months ago

Are you a person who speaks fluent Italian and want to make the online space a safe one? 

We are looking for a passionate Content Moderator to join our Operations team, the center of our business. As Content Moderator, you will have a deep understanding of our content guidelines and you will be responsible for ensuring that all the disturbing and inappropriate content, which might include(but is not limited to) images, videos, text featuring violence, bullying, animal cruelty, hate speech, violent extremism, torture, sexual assault, self-harm, suicide, murder, or anything that endangers children, is moderated to the highest standards. 

Our dedicated Content Moderators play a pivotal role in safeguarding the online environment by reviewing user-generated pieces of text, visual, video, and audio, presented in a continuous sequencing during each shift. 

And the best part is that you will have space for learning, growing and building your career. 

 

Within the role you will: 

  • Moderate social media content (videos, images, reviews submitted by users) and classify it quickly and correctly according to the internal policy and criteria; 
  • Remove any inappropriate content in order to ensure a safe experience for users of the application and community; 
  • Maintain a high level of quality in each case that you review; 
  • Identify and escalate potential errors in the application used for moderating content; 
  • Participate in testing, launching, or implementing new products and working tools; 
  • Make suggestions to improve policies and procedures; 
  • Send accurate daily activity reports. 

 

What will make you successful for the role: 

  • Italian both written & spoken (C1); 
  • English both written & spoken (B2); 
  • Attention to details; 
  • Curiosity, always looking for solutions; 
  • Excellent computer skills; 
  • Flexible schedules, rotating weekends. 

 

Sounds good? Find out what you can get: 

  • Competitive salary package (Base salary + Language Bonus + Performance Bonus + Meal Allowance) 
  • Great work/life balance 
  • Multi-cultural and Teamwork environment 
  • Wellness breaks 
  • Benefits package (Private Medical Insurance, Gym & Fitness Protocol, Benefits Discount Platform) 

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Job Features

Job Category

Content Moderator

Are you a person who speaks fluent Italian and want to make the online space a safe one?  We are looking for a passionate Content Moderator to join our Operations team, the center of our business. As...

Bucharest, Romania
Posted 3 months ago

Are you passionate about leading the business, but also about leading the people?

With over 3000 employees across 8 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

  • Work with the clients to understands their clients’ business needs;
  • Collaborates and coordinates with various teams and stakeholders (Operations, IT, etc.) to ensure solutions are designed;
  • Manage the transition related schedules, work plans project performance & reporting;
  • Understands client requirements as expressed in the contractual and other documented agreements with clients and translates them into an implementation project document
  • Assisting & training operations managers in executing effective operations transition projects;

What will make you successful for the role:

  • At least 3 years of experience in Project Management transitions;
  • Previous BPO experience
  • Strong analytical skills and critical thinking capabilities;
  • Communicates in a manner that generates excitement, enthusiasm, and commitment to the group mission and strategies;
  • Proven strategic planner;
  • Great attention to detail;

Sounds good? Find out what you can get:

 

  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multi-cultural environment;
  • Private medical insurance subscription;
  • Everything you want to read from Bookster;
  • Learning programs for your development;
  • Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you passionate about leading the business, but also about leading the people? With over 3000 employees across 8 sites, Conectys is one of the fastest growing BPOs on the market, offering multiling...

Are you friendly and positive? Is Italian your strength and you can express yourself easily on any subject in it?

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer-focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

  • Offer customer support via phone, e-mail, or chat;
  • Answer & solve customers’ inquiries & complaints by offering an accurate solution;
  • Follow predefined workflows & handle issues specific to each communication channel;
  • Respond to all customers’ inquiries within given timescales and efficiently meet deadlines;
  • Take, register & solve notifications or complaints;
  • Update the database with all the details about each customer interaction;
  • Participate in testing/launching / implementing new working products or tools.

What will make you successful for the role:

  • A C1 level of Italian (both written & spoken);
  • A B2 level of English (both written & spoken);
  • Experience in Contact Center can be an advantage;
  • Patience, a strong sense of service and responsibility;
  • Excellent computer skills (MS Office);
  • Resilience under work pressure and smooth adaptation to customer’s schedule.

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multicultural environment;
  • Flexible working schedule;
  • Private medical insurance;
  • Access to Multisport card;
  • Learning programs for your development;
  • Wellness activities for your wellbeing.

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you friendly and positive? Is Italian your strength and you can express yourself easily on any subject in it? As a Customer Support Representative, you are part of the Operations team, the center ...

Are you a “tech-savvy” person who speaks fluent Hungarian and Romanian? If yes, are you ready to turn these skills into a career?

As a Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

  • Advise and assist customers to resolve the technical and non-technical situations raised/ encountered by them;
  • Provide support and assistance in using products and services;
  • Take, register & solve notifications or complaints;
  • Update the database with all the details about each customer interaction;
  • Participate in testing/launching/implementing new working products or tools.

 

What will make you successful for the role:

  • A C1 level of Hungarian Language (both written & spoken);
  • A C1 level of Romanian Language (both written & spoken);
  • A B2 level of English (both written & spoken);
  • At least 6 months of experience in a technical support role;
  • Knowledge about how a PC/ Android device works and a passion for gaming;
  • Curiosity, always looking for solutions
  • Attention to detail and “willing-to-help” attitude;
  • Excellent computer skills.

 

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multi-cultural environment;
  • Private medical insurance;
  • Everything you want to read from Bookster;
  • Learning programs for your development;
  • Wellness activities for your wellbeing.

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

 

Are you a “tech-savvy” person who speaks fluent Hungarian and Romanian? If yes, are you ready to turn these skills into a career? As a Technical Support Representative, you are part of the Operati...

Poznan, Poland
Posted 5 months ago

Are you an Excel Wizard? Do you know how to organize data in a comprehensive way?

As a Workforce Management Planner, you are part of the Operations team, the center of our business. Within the role, you will get the chance to organize workflows. You will accurately assign agents to workloads in compliance with the Labor Laws of specific sites. Above all, you will get a chance to grow, learn, and build your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys, we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

  • Based on Contact Center trends, generate staffing requirements for long/short term hiring and training, and consistently deliver accurate staffing forecasts;
  • Provide recommendations for required headcount (HC) based on forecasted volume or target hours, and determine handling capacity;
  • Create and manage shift schedules and other activities for the employees, ensuring that all legislative requirements are met and that a fair rotation of preferences is applied;
  • Present the plan to internal Operations Leaders;
  • Present, on request, to the client information about volumes, challenges, schedules, and potential/applied changes;
  • Track forecast to actual performance and use data/information for the next forecasting cycle.

What will make you successful in the role:

  • University degree;
  • A B2 level of English (both written & spoken);
  • Minimum 2 years of experience fulfilling a Workforce Management (WFM) position - preferably experience in forecasting and scheduling;
  • Knowledge of the WFM and/or Data Management theories & best practices;
  • Excellent command of Microsoft Office tools (especially Excel);
  • Analytical, structured thinking;
  • Good communication skills.

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multicultural environment;
  • Flexible working schedule, hybrid work;
  • Private medical insurance;
  • Access to Multisport card;
  • Learning programs for your development;
  • Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you an Excel Wizard? Do you know how to organize data in a comprehensive way? As a Workforce Management Planner, you are part of the Operations team, the center of our business. Within the role, y...

Bucharest, Romania
Posted 7 months ago

Are you a “tech-savvy” person who speaks fluent English? If yes, are you ready to turn these skills into a career?

As an IT Server Administrator you will ensure the smooth operation of our server infrastructure, including installation,
configuration, maintenance, and troubleshooting of servers, applications, and related systems.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

 

Within your role, you will:

 

  • Install, configure, maintain and troubleshoot server and network hardware and software;
  • Monitor server and network performance, capacity, and availability to ensure optimal performance;
  • Perform regular system backups and ensure data integrity;
  • Develop and maintain server and network documentation, including system configurations, hardware inventory, and
    software licensing;
  • Collaborate with other IT team members to design and implement server and network solutions;
  •  Identify and resolve server and network related issues, including hardware and software problems, network
    connectivity, and security breaches;
  • Plan and implement server and network devices upgrades, patches, and security updates;
  • Manage user accounts, permissions, and access rights;
  •  Participate in on-call rotation to provide after-hours support and respond to server or network emergencies;
  •  The employee respects all quality standards for managing interaction following the requirements of each
    project/customer and the Conectys policies/rules/standards (structure of conversation, communication and attitude,
    procedure and information, etc.).

What will make you successful for the role:

  • A C1 level of English (both written & spoken);
  • At least 2 years of experience in the field
  • Curiosity, always looking for solutions
  • Attention to detail and “willing-to-help” attitude;
  • Excellent computer skills.

 

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multi-cultural environment;
  • Private medical insurance;
  • Everything you want to read from Bookster;
  • Learning programs for your development;
  • Wellness activities for your wellbeing.

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

 

Are you a “tech-savvy” person who speaks fluent English? If yes, are you ready to turn these skills into a career? As an IT Server Administrator you will ensure the smooth operation of our server ...

Are you a “tech-savvy” person who speaks fluent Czech and Slovak? If yes, are you ready to turn these skills into a career?

As a Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

  • Provide best-in-class customer service and problem resolution to customer queries;
  • Resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution;
  • Initiate, manage, answer, and solves customers’ queries;
  • Professionally handle incoming requests from customers and ensures that issues are resolved both promptly and thoroughly at first contact;
  • Assist all customer queries by offering precise explanation, concise, complete, and within the agreed terms

What will make you successful in the role:

  • C1 level of Czech, both written & spoken;
  • C1 level of Slovak, both written & spoken;
  • B2 level of English, both written & spoken;
  • Proficiency with Microsoft Office applications, especially in Excel;
  • Standard Operating system understanding and Office tools knowledge;
  • Web-based applications and database operating acquaintance and skills;
  • Technical understanding

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multicultural environment;
  • Flexible working schedule, remote work;
  • Private medical insurance;
  • Access to Multisport card;
  • Learning programs for your development;
  • Wellness activities 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you a “tech-savvy” person who speaks fluent Czech and Slovak? If yes, are you ready to turn these skills into a career? As a Technical Support Representative, you are part of the Operations te...

Poznan, Poland
Posted 9 months ago

Do you see yourself as a caretaker? Are you a people person and can manage a team?

As a Team Manager, you are part of the Operations team, the center of our business. Within the role you get the chance to be the caretaker of a team of agents. You will coordinate your team with other Team Managers of the project to achieve positive results for a client. Best of all, you will get a chance to hone your skills, learn, and build your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

  • Coordinate day-to-day activities within your team;
  • Provide guidance to your team members, by responding to their needs, and identifying areas of improvement, training needs;
  • Define and manage tasks, roles, and responsibilities of your team members for them to meet/exceed the SLAs agreed with our clients;
  • Supervise the performance of your team, identifying ways to work more effectively;
  • Report the overall performance of your team and suggest possible areas of improvement;
  • Lead by example and help your team achieve its full potential.

What will make you successful in the role:

  • A C1 level of English (both written & spoken);
  • 1 year of Team Manager experience, preferably in the BPO industry;
  • Excellent command of Microsoft Office tools (especially Excel);
  • Good communication and leadership skills;
  • Ability to adjust your frame of thinking and quickly change priorities to meet deadlines;
  • Proactivity, driven to suggest and implement quality.

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multicultural environment;
  • Flexible working schedule;
  • Private medical insurance;
  • Access to Multisport card;
  • Learning programs for your development;
  • Wellness activities for your wellbeing.

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Do you see yourself as a caretaker? Are you a people person and can manage a team? As a Team Manager, you are part of the Operations team, the center of our business. Within the role you get the chanc...

Poznan, Poland
Posted 9 months ago

Are you acing the Polish language and want to make the online space a safe one?

We are looking for a passionate Content Moderator to join our Operations team, the center of our business.  As Content Moderator, you will have a deep understanding of our content guidelines and you will be responsible for ensuring that all the disturbing and inappropriate content, which might include(but is not limited to) images, videos, text featuring violence, bullying, animal cruelty, hate speech, violent extremism, torture, sexual assault, self-harm, suicide, murder, or anything that endangers children, is moderated to the highest standards.

Our dedicated Content Moderators play a pivotal role in safeguarding the online environment by reviewing user-generated pieces of text, visual, video, and audio, presented in continuous sequencing during each shift. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOS on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

 Within your role, you will:

  • Moderate social media content (videos, images, reviews submitted by users) and classify it quickly and correctly according to the internal policy and criteria;
  • Remove any inappropriate content in order to ensure a safe experience for users of the application and community;
  • Maintain a high level of quality in each case that you review;
  • Identify and escalate potential errors in the application used for moderating content;
  • Participate in testing, launching, or implementing new products and working tools;
  • Make suggestions to improve policies and procedures;
  • Send accurate daily activity reports.

 What will make you successful in the role:

  • A C1 level of Polish (both written & spoken);
  • A B2 level of English (both written & spoken);
  • Attention to detail;
  • Ability to take initiative and identify innovative solutions for different issues;
  • Excellent computer skills;
  • Willingness to work in a 24/7 schedule in 3 shifts pattern.

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multi-cultural environment;
  • Flexible working schedule & hybrid mode;
  • Private medical insurance;
  • Access to Multisport card;
  • Learning programs for your development;
  • Wellness activities for your wellbeing.

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you acing the Polish language and want to make the online space a safe one? We are looking for a passionate Content Moderator to join our Operations team, the center of our business.  As Content ...