Job Archives

Bucharest, Romania
Posted 4 days ago

Are you friendly and positive? Is Arabic your strength and can you express yourself easily on any subject? 

 
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

 

The Content Moderator validates the compliance of all content (reviews, images video etc.) submitted by members / users of the application with the set of working procedures and manuals in place, and to approve for publication only of the content consistent with them.

 

Within your role, you will:

  • Validate the compliance of all content (reviews, images video, documents etc.) submitted by members / users of the application,
  • Identify and escalate potential errors of the applications used to process reviews,
  • Participates in testing / launching / implementing new products or working tools,
  • Respect task prioritization as instructed by hierarchical superiors.

What will make you successful for the role:

  • A C1 Arabic spoken and written level,
  • A B2 English spoken and written level,
  • Attention to detail,
  • High school Diploma,
  • Average computer skills,
  • Willingness to work hybrid; remote if not from Bucharest,
  • Willingness to work in 24/7 schedule in 3 shifts pattern.

Sounds good? Find out what you can get:

  • Competitive salary package
  • The opportunity to work in a multi-cultural environment
  • Private medical insurance
  • Learning programs for your development
  • Wellness activities for your wellbeing

 

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background.

Are you friendly and positive? Is Arabic your strength and can you express yourself easily on any subject?   With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on t...

Bucharest, Romania
Posted 4 days ago

Are you friendly and positive? Is French your strength and can you express yourself easily on any subject? 

 

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career. 

 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

 

Within your role, you will: 

  • Offer customer support via phone, e-mail, or chat; 
  • Answer & solve customers’ inquiries & complaints by offering an accurate solution; 
  • Follow predefined workflows & handle issues specific to each communication channel; 
  • Respond to all customers inquiries within given timescales and efficiently meet deadlines; 
  • Take, register & solve notifications or complaints; 
  • Update the database with all the details about each customer interaction; 
  • Participate in testing/launching / implementing new working products or tools. 

 

 

What will make you successful for the role: 

  • A C1 level of French Language (both written & spoken); 
  • A B2 level of English Language (both written & spoken);
  • Experience in Contact Center could be an advantage; 
  • Curiosity, always looking for solutions; 
  • Attention to detail and “willing-to-help” attitude; 
  • Excellent computer skills; 

  

Sounds good? Find out what you can get: 

 

  • Competitive salary package & meal vouchers; 
  • The opportunity to work in a multi-cultural environment; 
  • Private medical insurance; 
  • Everything you want to read from Bookster; 
  • Learning programs for your development; 
  • Wellness activities for your wellbeing. 

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Are you friendly and positive? Is French your strength and can you express yourself easily on any subject?    As a Customer Support Representative, you are part of the Operations team, the cente...

Do you love working with people? Are you quality-oriented, organized, and like working in a structured environment?

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

 

 

 

What will make you successful for the role:

  • At least a C1 level and English (both written and spoken); 

  • Skills for using the Windows operating system and related applications (MS Office package, internet use); 

  • At least 6 months of experience in coordinating quality/training teams or  leading operations teams, while having QA duties/experience; 

  • Methodological knowledge specific to pedagogy (presentation and rhetoric). 

 

Within your role, you will:

  • You will coordinate the assigned team and be responsible for completing all activities within the assigned projects;  

  • You will update daily progress in related reports and monitor carrying out activities following the agreed plan/strategy; 

  • You will monitor and evaluate training sessions’ effectiveness, success and ROI periodically and report on them; 

  • You will work with account managers to address quality and learning issues, instruction problems, or new educational needs; 

  • You will prepare operational quality & training analyses for the projects coordinated and as required by the direct manager; 

  • You will actively participate in training needs, analysis studies to determine training and quality needs within the organization; 

  • You will work closely with PM/HR for talent planning & acquisition to ensure accurate staffing & forecasting of resources. 

 

 

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multi-cultural environment; 
  • Private medical insurance subscription; 
  • Everything you want to read from Bookster; 
  • Learning programs for your development; 
  • Wellness activities for your wellbeing.

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

Do you love working with people? Are you quality-oriented, organized, and like working in a structured environment? With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs...

Lisbon, Portugal
Posted 4 days ago

Transform Lives as a Workplace Counsellor at Conectys

Are you passionate about making a real difference in people's professional lives? Do you believe in the power of listening, understanding, and guiding individuals through their challenges? Conectys is seeking a dedicated Workplace Counsellor to join our team and become a beacon of hope and resilience within our vibrant community.

 

Your New Role: As our Workplace Counsellor, you'll be more than just a counsellor; you'll be a lifeline for our staff. Your primary mission will be to provide first-line counselling services, offering a safe space for employees to express their concerns and challenges related to their professional lives. Your expertise in psychology will empower you to offer life-coaching solutions, helping our team navigate and overcome work-related obstacles with grace and confidence.

 

Key Responsibilities:

  • Conduct confidential counselling sessions, offering a compassionate ear and actionable advice to employees grappling with professional challenges.
  • Design and lead support group activities and wellbeing initiatives that foster a supportive and positive workplace culture.
  • Contribute your insights and expertise to our knowledge base, creating articles, activities, and protocols that enrich our community's mental and emotional well-being.
  • Play a pivotal role in supporting organisational change, ensuring that transitions at individual, group, and team levels are smooth and positive.

 

Who We're Looking For:

  • A degree in Psychology, paired with at least one year of experience in a similar role.
  • A mature, empathetic individual who thrives on helping others and can navigate the complexities of human emotions with ease.
  • Proficiency in English (C1 level), coupled with excellent communication skills and the ability to influence change positively.
  • A team player with a knack for active listening, organization, and time management, who values ethics and confidentiality above all.

 

Why Join Conectys? At Conectys, you'll find more than just a job. You'll discover a community where your work has a profound impact on the lives of others. We offer a collaborative environment where your skills and insights will be valued and nurtured. If you're ready to make a tangible difference and contribute to a culture of well-being and support, we want to hear from you.

Embrace the opportunity to transform lives, including your own. Apply now to become Conectys' next Workplace Counsellor.

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Transform Lives as a Workplace Counsellor at Conectys Are you passionate about making a real difference in people’s professional lives? Do you believe in the power of listening, understanding, a...

Bucharest, Romania
Posted 1 week ago

The Global Talent Acquisition Expert is responsible for the full-cycle recruitment process to secure the best possible talent for all projects on multiple sites, including for management (middle / upper) / atypical / niche roles.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

Within your role, you will:

  • Conduct end-to-end recruitment for assigned projects, on multiple sites in Romania or abroad
  • Maintain the company databases updated, according with internal procedures
  • Gather market data that supports the TA business goals & routines;
  • Contribute to the design of recruitment processes, guides and standards at company level
  • Provides consultancy, aid or training based on business need to TA teams and relevant business stakeholders

 

What will make you successful for the role:

  • 2+ years of experience in recruitment, working with global processes and management of internal and external hiring processes
  • Fluent in English, both verbal and written
  • Strong analytical, reporting, communication, and presentation skills
  • Previous experience in BPO or mass recruitment projects is considered a plus 

 

What we offer:

  • Dynamic and collaborative work environment
  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multi-cultural environment;
  • Private medical insurance subscription;
  • Everything you want to read from Bookster;
  • Learning programs for your development;
  • Wellness activities for your wellbeing.

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

The Global Talent Acquisition Expert is responsible for the full-cycle recruitment process to secure the best possible talent for all projects on multiple sites, including for management (middle / upp...

Lisbon, Portugal
Posted 2 weeks ago

Do you see yourself as a people person and a leader? 

Welcome to the heartbeat of our business – the Operations team at Conectys. As a Team Manager, you're not just managing a team; you're orchestrating success. Imagine leading a dynamic team, collaborating with fellow managers, and achieving outstanding results for our clients. It's not just a job; it's a playground for growth, skill enhancement, and career elevation. 

  

At Conectys, we're not your typical BPO. With over 3000 employees across 7 sites, we're a thriving community offering multilingual outsourcing services to industries like Gaming, Entertainment, Consumer Electronics, Healthcare, and more. Here, success isn't just a personal achievement; it's a collective victory. Join us, and let's turn challenges into triumphs, making our customers' success the heartbeat of our own. Your journey toward professional excellence begins right here with us! 

   

Within your role, you will: 

  • Coordinate day-to-day activities within your team 
  • Provide guidance to your team members, by responding to their needs, and identifying areas of improvement, training needs 
  • Define and manage tasks, roles, and responsibilities of your team members for them to meet/exceed the SLAs agreed with our clients 
  • Supervise the performance of your team, identifying ways to work more effectively 
  • Report the overall performance of your team and suggest possible areas of improvement 
  • Lead by example and help your team achieve its full potential. 

   

What will make you successful for the role: 

  • Fluent in Italian and English Languages (both written & spoken) 
  • Min. 1 year of Team Manager experience, preferably in the BPO industry 
  • Excellent command of Microsoft Office tools (especially Excel) 
  • Good communication and leadership skills 
  • Ability to adjust your frame of thinking and quickly change priorities to meet deadlines 
  • Proactivity, driven to suggest and implement quality 

   

Sounds good? Find out what you can get: 

  • Competitive salary package & meal vouchers 
  • The opportunity to work in a multi-cultural environment 
  • Private medical insurance 
  • Access to benefits discount platform 
  • Learning programs for your development 
  • Wellness activities for your wellbeing 

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Do you see yourself as a people person and a leader?  Welcome to the heartbeat of our business – the Operations team at Conectys. As a Team Manager, you’re not just managing a team; you’...

Lisbon, Portugal
Posted 2 weeks ago

Ready for a Quality challenge? 

Join Conectys, a rapidly growing BPO setting the pace in the market. With a global team of over 3000 employees spread across multiple locations, we provide multilingual outsourcing services to clients in Gaming Entertainment, Electronics, Healthcare, and more. Immerse yourself in a vibrant, multicultural environment where we collaborate across various realms of customer success. At Conectys, it's not just about working together; it's about embracing the success of our customers as your own. Are you up for the challenge? 

 

Your Mission:

  • Acting as a bridge between our Content Moderators and the Clients; 
  • Coaching teams and suggesting improvement opportunities; 
  • Building reports based on the quality performance in different phases of the moderation process; 
  • Develop action plans based on periodical root cause analysis; 
  • Participating in weekly calibrating sessions to ensure consistency. 

 

Your Skills: 

  • At least 6 months as a Quality Analyst or related work experience; 
  • Fluent level of French and English languages (both written and spoken); 
  • Multitasking skills; 
  • Take initiative. Help others improve. Problem solver; 
  • Availability for flexible schedule; 

 

Our offer: 

  • Competitive salary package (Base salary + Language Bonus + Performance Bonus + Meal Allowance); 
  • Great work/life balance; 
  • Multi-cultural and Teamwork environment; 
  • Benefits package (Private Medical Insurance, Gym & Fitness Protocol, Benefits Discount Platform). 

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Ready for a Quality challenge?  Join Conectys, a rapidly growing BPO setting the pace in the market. With a global team of over 3000 employees spread across multiple locations, we provide multilingua...

Davao, Philippines
Posted 3 weeks ago

Are you an experienced IT professional ready to take on a leadership role? Do you thrive in dynamic environments where you can make a significant impact? If so, we want you on our team!

The position holder has the role of coordinating the activities specific to the IT field within the PL site of company Conectys.

Within your role, you will:

  • Coordination of the local IT function;
  • Management of software licenses used within the company;
  • Management of contracts with IT service providers and equipment;
  • Management of computer equipment used within the company;
  • Supervision of the administration of the electronic equipment used within Conectys;
  • Designing, creating and verifying the technical parameters related to the good development of the activity of the projects with IT requirements within Conectys;
  • Providing support to internal and external beneficiaries (level 1 and level 2);
  • Preparation of reports on the balance of the activity carried out within the IT department;
  • Make forecasts of volumes evolution and adaptation of necessary resources and shifts in relation to established objectives and taking into account the seasonality of activity and other events that may influence the results;
  • Prepares its own action plan with objectivity, rigor and vision based on self-assessment results, taking into account the previous activity report, individual potential and organizational objectives;

What will make you successful for the role:

  • Bachelor's degree in Information Technology, Computer Science, Network Engineering or a similar program
  • C1 level of English (both written & spoken)
  • Proven work experience as coordinator in a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;
  • Hands-on experience with Windows/Linux/Mac OS environments;
  • Familiarity with remote desktop applications and help desk software;

Sounds good? Find out what you can get:

  • Competitive salary package
  • The opportunity to work in a multi-cultural environment
  • Private medical insurance
  • Learning programs for your development
  • Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, physical/mental disability or background.

Are you an experienced IT professional ready to take on a leadership role? Do you thrive in dynamic environments where you can make a significant impact? If so, we want you on our team! The position h...

Davao, Philippines
Posted 3 weeks ago

WFM Planner will ensure that resources are managed efficiently and effectively in order to optimize the use of resources to achieve performance targets: determine resource requirements for all campaigns and lines of businesses dealing with customer contacts, ensuring that shifts are aligned to customer demand & commercially viable, while meeting service standards.

With over 3000 employees across 10 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys, we work together to support each other in a common interest, making our customer’s success our success.

Within your role, you will:

  • Queue Monitoring. Monitor the volume and its SLAs. Communicate to stakeholders if the SLAs are failing and work with operations to create action plans.
  • Agent Monitoring. Monitor the activities and statuses of the agents. Ensure that agents follow the schedule and scheduled activities throught out the day.
  • Monitor that agents will meet their AHT, productivity and utilization.
  • Responsible in assigning work (calls, SM, emails, chat, etc.) to agents.
  • Prepares intraday reports to assist operations to drive and manage agents’ daily productivity and performance.
  • Manages time off request and shift schedule swaps to improve staffing to align it to current arrival patterns to meet service level agreement.
  • Handle simple reports such as Attendance reports.
  • Provide analysis on staffing and SLAs.
  • Reforecast within the day data.
  • Offer recommendations for OT/VTO
  • Is responsible to create and to facilitate the maintenance of an open working environment with all the actors in the project, appropriate work relationship with the others to facilitate the activities of analyzing, monitoring, controlling and continuously improving the processes within the projects in which they operate;

What will make you successful for the role:

  • Minimum 1 years experience in WFM capacity planning/ forecasting /scheduling
  • At least College Level
  • Excel skills in accordance with the WFM internal Excel Assessment – qualifying as average(basic)
  • Good written and oral communication skills – English B2 level assessment
  • Willing to work shifting schedules
  • Willing to work on-site Davao City

Sounds good? Find out what you can get:

  • Competitive salary package
  • The opportunity to work in a multi-cultural environment
  • Private medical insurance
  • Learning programs for your development
  • Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, physical/mental disability or background.

WFM Planner will ensure that resources are managed efficiently and effectively in order to optimize the use of resources to achieve performance targets: determine resource requirements for all campaig...

Davao, Philippines
Posted 3 weeks ago

Local Recruitment Coordinator is vital team member responsible on managing the end-to-end hiring process. They attract candidates, evaluate resumes, conduct in-depth interviews, and handle hiring paperwork. Strong communication skills and a confident approach as a headhunter are highly desired. We value individuals who think outside the box and demonstrate a track record of completing projects in a timely manner.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering
multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare
industries and many more. Here at Conectys we work together to support each other in a common interest, making
our customer’s success our own success.

Within your role, you will:

  • Secures adequate execution of the local TA tactical protocols and routines (i.e. Market Research Protocol, Compensation & Benefit Protocol and TA Projects' Management protocols);
  • Secures adequate talent pool sourcing and talent pool processing capabilities  in order to staff the coordinated geography according to forecasted and requested business needs and in strict observance of the EB and site/account/department TA Rulebook and TA projects'  guidelines;
  • Secures effective implementation of end-to-end TA activities according with applicable TA policies, processes, procedures and plans for the portfolio of TA projects in the coordinated geography;
  • Ensures maintaining of the company data bases (Leads and Interview modules of the contact center) updated, according with applicable procedures;
  • Designs and recommends adequate selection solutions and processes for any type of TA projects (e.g. creates tests, selects the optimum combination of tests and interview techniques for all parties involved in a TA project, decides on the optimum order of TA process steps that fits the staffing needs and specific context of any type of TA project;
  • Serves as a Project Manager (PM ) for any types of local Conectys TA projects;
  • Ensures adequate staffing of the coordinated TA team  - number and mix of certified TA team members- and manages team's and individuals' performance and continuous learning in order to secure local TA capabilities.

What will make you successful for the role:

  • Minimum 2 years of experience as Recruitment Supervisor or Recruitment Manager.
  • Has experience in end-to-end recruitment process in BPO.
  • Has exposure in using BPO recruitment tools.
  • Possesses expertise developing and carrying out comprehensive recruitment strategies.
  • Equipped in creating or improving branding/marketing plans for recruitment.
  • Amendable to work onsite either in Davao City or Iloilo City.

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers
  • The opportunity to work in a multi-cultural environment
  • Private medical insurance
  • Learning programs for your development
  • Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each
of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual
orientation, responsibility for dependents, age, physical/mental disability or background.

Local Recruitment Coordinator is vital team member responsible on managing the end-to-end hiring process. They attract candidates, evaluate resumes, conduct in-depth interviews, and handle hiring pape...

Iloilo, Philippines
Posted 3 weeks ago

The Total Rewards Specialist is responsible for developing, implementing, and managing the organization's total rewards local strategy to attract, retain, and motivate top talent. The Specialist will design and oversee the compensation, benefits, and recognition programs to ensure they align with the company's goals and promote a competitive and engaging work environment.

With over 3000 employees across 10 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

  • Develop and maintain competitive salary structures, ensuring alignment against industry standards and local area markets.
  • Present data-driven recommendations for adjustments to compensation structures for retention purposes.
  • Collaborate with global and regional counterparts along internal stakeholders in defining and implementing organization's compensation strategy.
  • Work Closely with the HR team in the implementation of compensation and benefit programs, including incentivization aspects, retirement, and wellness plans.
  • Recommend tools needed for data analysis tools and implement techniques to come up with the best insights gathered data relevant to compensation and benefits

What will make you successful for the role:

  • A C1 English spoken and written level,
  • Bachelor's degree in Economics, Human Resources, Law, or any related field
  • 1-year experience as Total Rewards Specialist or Compensation and Benefits Specialist
  • Basic knowledge of PH Labor Legislation

Sounds good? Find out what you can get:

  • Competitive salary package
  • The opportunity to work in a multi-cultural environment
  • Private medical insurance
  • Learning programs for your development

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background.

The Total Rewards Specialist is responsible for developing, implementing, and managing the organization’s total rewards local strategy to attract, retain, and motivate top talent. The Specialist...

Bucharest, Romania
Posted 1 month ago

Are you a person you can understand rules and has the ability to pass down knowledge? 


Do you value quality of quantity? Would you be able to follow, evaluate, improve quality standards of a project? 

 

As a Quality Assurance analyst, you will be a bridge between our agents and clients. You will work to improve the quality of work of agents working on a specific account & you get the chance to create and deliver workshops for agents. You would be a mentor to joining agents while also being a company ambassador. Above all you will get a chance to grow, learn, and build your career. 

 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

 

What will make you successful for the role:

  • A C1 level of English Language (both written & spoken);
  • A C1 level of French Language (both written & spoken);
  • Min. 2 years of experience as a QA Analyst in BPO environment;
  • Nice to have Customer Support experience in BPO environment;
  • Excellent command of Microsoft Office tools (especially Excel);
  • Good communication and leadership skills;
  • Ability to adjust your frame of thinking and quickly change priorities to meet deadlines;
  • Adaptability to new circumstances, technologies, and procedures;
  • Proactivity, driven to suggest and implement quality;
  • Be available to work from the office 100% from the start;

 

Within your role, you will:

  • Follow the compliance with the quality standards of the project/projects;
  • Identify, keep records, and inform the hierarchical superiors about the possible non-conformities of quality and their causes;
  • Propose and apply corrective measures;
  • Control, monitor, and perform verifications in different phases of the process of aligning the quality of the activity performed by the employees;
  • Evaluate and identify the training and retraining needs of the project employees, submitting retraining proposals and suggestions for improvement to superior;

    Sounds good? Find out what you can get:
  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multi-cultural environment;
  • Private medical insurance;
  • Learning programs for your development;
  • Wellness activities for your wellbeing.

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Are you a person you can understand rules and has the ability to pass down knowledge?  Do you value quality of quantity? Would you be able to follow, evaluate, improve quality standards of a project?...

Lisbon, Portugal
Posted 1 month ago

Are you an Excel Wizard? Do you know how to organize data in a comprehensive way?

As a Workforce Management Planner, you are part of the Operations team, the center of our business. Within the role, you will get the chance to organize workflows. You will accurately assign agents to workloads in compliance with the Labor Laws of specific sites. Above all, you will get a chance to grow, learn, and build your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys, we work together to support each other in a common interest, making our customer’s success our own success.

 

Within your role, you will:

  • Based on Contact Center trends, generate staffing requirements for long/short term hiring and training, and consistently deliver accurate staffing forecasts;
  • Provide recommendations for required headcount (HC) based on forecasted volume or target hours, and determine handling capacity;
  • Create and manage shift schedules and other activities for the employees, ensuring that all legislative requirements are met and that a fair rotation of preferences is applied;
  • Present the plan to internal Operations Leaders;
  • Present, on request, to the client information about volumes, challenges, schedules, and potential/applied changes;
  • Track forecast to actual performance and use data/information for the next forecasting cycle.

 

What will make you successful in the role:

  • University degree;
  • A B2 level of English (both written & spoken);
  • Minimum 2 years of experience fulfilling a Workforce Management (WFM) position – preferably experience in forecasting and scheduling;
  • Knowledge of the WFM and/or Data Management theories & best practices;
  • Excellent command of Microsoft Office tools (especially Excel);
  • Analytical, structured thinking;
  • Good communication skills.

 

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multicultural environment;
  • Flexible working schedule, hybrid work;
  • Private medical insurance;
  • Access to Multisport card;
  • Learning programs for your development;
  • Wellness activities for your wellbeing.

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you an Excel Wizard? Do you know how to organize data in a comprehensive way? As a Workforce Management Planner, you are part of the Operations team, the center of our business. Within the role, y...

Lisbon, Portugal
Posted 1 month ago

Are you a person who speaks fluent French and want to make the online space a safe one?

We are looking for a passionate Content Moderator to join our Operations team, the center of our business. As Content Moderator, you will have a deep understanding of our content guidelines and you will be responsible for ensuring that all the disturbing and inappropriate content, which might include(but is not limited to) images, videos, text featuring violence, bullying, animal cruelty, hate speech, violent extremism, torture, sexual assault, self-harm, suicide, murder, or anything that endangers children, is moderated to the highest standards.

 

Our dedicated Content Moderators play a pivotal role in safeguarding the online environment by reviewing user-generated pieces of text, visual, video, and audio, presented in a continuous sequencing during each shift.

 

And the best part is that you will have space for learning, growing and building your career.

 

Within the role you will:

  • Moderate social media content (videos, images, reviews submitted by users) and classify it quickly and correctly according to the internal policy and criteria;
  • Remove any inappropriate content in order to ensure a safe experience for users of the application and community;
  • Maintain a high level of quality in each case that you review;
  • Identify and escalate potential errors in the application used for moderating content;
  • Participate in testing, launching, or implementing new products and working tools;
  • Make suggestions to improve policies and procedures;
  • Send accurate daily activity reports.

 

What will make you successful for the role:

  • French both written & spoken (C1);
  • English both written & spoken (B2);
  • Attention to details;
  • Curiosity, always looking for solutions;
  • Excellent computer skills;
  • Flexible schedules, rotating weekends.

Sounds good? Find out what you can get:

  • Competitive salary package (Base salary + Language Bonus + Performance Bonus + Meal Allowance);
  • Great work/life balance;
  • Multi-cultural and Teamwork environment;
  • Wellness breaks;
  • Benefits package (Private Medical Insurance, Gym & Fitness Protocol, Benefits Discount Platform).

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Job Features

Job Category

Content Moderator

Are you a person who speaks fluent French and want to make the online space a safe one? We are looking for a passionate Content Moderator to join our Operations team, the center of our business. As Co...

Lisbon, Portugal
Posted 1 month ago

Are you a person who speaks fluent Spanish and want to make the online space a safe one?

We are looking for a passionate Content Moderator to join our Operations team, the center of our business. As Content Moderator, you will have a deep understanding of our content guidelines and you will be responsible for ensuring that all the disturbing and inappropriate content, which might include(but is not limited to) images, videos, text featuring violence, bullying, animal cruelty, hate speech, violent extremism, torture, sexual assault, self-harm, suicide, murder, or anything that endangers children, is moderated to the highest standards.

 

Our dedicated Content Moderators play a pivotal role in safeguarding the online environment by reviewing user-generated pieces of text, visual, video, and audio, presented in a continuous sequencing during each shift.

 

And the best part is that you will have space for learning, growing and building your career.

 

Within the role you will:

  • Moderate social media content (videos, images, reviews submitted by users) and classify it quickly and correctly according to the internal policy and criteria;
  • Remove any inappropriate content in order to ensure a safe experience for users of the application and community;
  • Maintain a high level of quality in each case that you review;
  • Identify and escalate potential errors in the application used for moderating content;
  • Participate in testing, launching, or implementing new products and working tools;
  • Make suggestions to improve policies and procedures;
  • Send accurate daily activity reports.

 

What will make you successful for the role:

  • Spanish both written & spoken (C1);
  • English both written & spoken (B2);
  • Attention to details;
  • Curiosity, always looking for solutions;
  • Excellent computer skills;
  • Flexible schedules, rotating weekends.

Sounds good? Find out what you can get:

  • Competitive salary package (Base salary + Language Bonus + Performance Bonus + Meal Allowance)
  • Great work/life balance
  • Multi-cultural and Teamwork environment
  • Wellness breaks
  • Benefits package (Private Medical Insurance, Gym & Fitness Protocol, Benefits Discount Platform)

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Job Features

Job Category

Content Moderator

Are you a person who speaks fluent Spanish and want to make the online space a safe one? We are looking for a passionate Content Moderator to join our Operations team, the center of our business. As C...