careers.conectys.com

Are you friendly and positive? Is German your strength and can you express yourself easily on any subject?

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

As a Customer Support Specialist, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs via email & chat, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

What you will do

Within your role, you will:

• Work Office-based in Bucharest;
• Offer customer support via e-mail, inbound calls, ticket or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel; ;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching / implementing new working products or tools;

What we look for

What will make you successful for the role:

• A C1 level of German proficiency (both written & spoken);
• A B2 level of English proficiency (both written & spoken);
• Experience in Customer Support could be an advantage;
• Curiosity, always looking for solutions
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;
• Be available to work 100% from the office

What we offer

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical subscription;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

We are looking for a Team Manager to join our Operations team and take ownership of the performance and development of a dedicated Customer Support team.

In this role, you will lead day-to-day operations, monitor KPIs, coach and motivate team members, address performance challenges, and ensure that service quality and client expectations are consistently met.

You will work closely with Operations and other internal stakeholders to identify improvement opportunities, implement action plans, and contribute to a strong team culture.

What you will do

Your day in Conectys:

• Provides supervision and direction to subordinate staff and coordinates work flow;
• Assigns staff to cover workload and contingency plans for it;
• Monitors and analyze the accuracy, completeness, and timeliness of completion of the duties for the team supervised work performance, identifying problems with performance and solutions to those problems, initiating formal measures to correct misconduct;
• Serves as a liaison between the team and other offices/departments for the distribution and collection of information and to resolve operational issues;
• Act as point of escalation for the supervised team;
• Ensure and supervises the maintenance of personnel records (annual/medical leaves/unpaid etc) time sheets for staff supervise
• Participates and/or conducts performance evaluations on subordinated staff and reports on it;
• Supervises the development and implementation of training programs within the supervised team;
• Ensure proper communication and implementation to/for the team effective procedure / process updates

What we look for

You come with:

• A C1 level of English, both written & spoken
• Min. 1 year of experience in managing teams
• Previous BPO experience would a plus
• Good communication and leadership skills;
• Ability to adjust your frame of thinking and quickly change priorities to meet deadlines;
• Proactivity, driven to suggest and implement quality;
• Availability to work full time from our office in Bucharest

What we offer

We have for you:

• Attractive salary;
• A professional work environment in a fast-growing company with young and dynamic people;
• Meal tickets, Private medical insurance, Bookster & 7 Card;
• Really awesome opportunities to grow professionally.

Be the Heart of Transformation

Join a team where people, technology, and purpose come together to create meaningful careers. Here, you’ll build valuable skills, make an impact for global brands, and grow in an environment where your ideas, ambitions, and potential are recognized every day.

At Conectys, we are shifting from Business Process Outsourcing to Business Transformation Outsourcing to deliver elastic and cost-efficient services. As part of this evolution, we have launched Kboo, a gig workforce platform connecting businesses with flexible talent at scale. Kboo targets domains where we already deliver at an enterprise level, such as content moderation, data annotation, Trust & Safety, and CX. The platform is live and backed by our existing technology, infrastructure, and client relationships. Now, we need a commercial leader to turn this capability into a scalable, high-growth business.

As Managing Director of Kboo, you are the business owner of the platform. Reporting directly to our CEO, your primary mandate is monetization, revenue growth, and establishing a sustainable marketplace model. With Kboo currently at an early stage of its journey, you will work alongside a dedicated Product Manager and leverage global Conectys teams, while taking personal responsibility for setting the strategy and executing the commercial groundwork. This role offers the autonomy and ownership of running a startup, backed by capital, expertise, client portfolio, and global reach of an established enterprise.

What You’ll Do:

Business Growth & Commercial Leadership

• Define and execute Kboo’s business and growth strategy.
• Open and scale revenue streams across multiple client segments, leading commercial activities from market positioning through client acquisition.
• Design the pricing, packaging, and monetization models.
• Develop strategic partnerships and channels that accelerate platform growth.

Marketplace Development

• Build and scale both sides of the marketplace, defining strategies for client and gig worker acquisition, engagement, and retention.
• Establish scalable mechanisms for supply-demand balancing and marketplace liquidity.
• Decide initial launch targets and prove the model before scaling further.

Product & Business Strategy

• Collaborate closely with Product and Technology teams to define priorities and the development roadmap.
• Translate client and market needs into product opportunities.
• Shape Kboo's competitive positioning against established platforms.

Operations & Execution

• Align stakeholders across Product, Operations, Sales, Marketing, HR, and Finance.
• Define the processes and governance required to scale the platform effectively.
• Monitor unit economics and business performance, building a data-driven culture focused on measurable outcomes.

What You Bring:

• 8+ years of experience in business development, general management, or commercial leadership within platform businesses, marketplaces, or startups.
• Proven experience taking a marketplace, platform, or new business line from cold start to generating real revenue.
• Deep understanding of two-sided marketplace mechanics, including supply and demand balancing, liquidity, take rates, and retention.
• A strong commercial mindset with a track record of personal driving growth and hitting revenue targets.
• The ability to combine strategic thinking with hands-on execution.
• Excellent stakeholder management and experience working across cultures and time zones in English.

Nice to Have:

• Experience in launching or scaling gig / marketplace platforms into new regions and service verticals
• Previous experience in BPO, CX, Trust & Safety, gig economy, crowdsourcing, data annotation or workforce platforms
• Founder or co-founder background - looking to build a new venture backed by global infrastructure and enterprise backing
• An existing network of enterprise decision-makers or marketplace partners.
• Familiarity with AI-enabled products, automation, or workforce technologies.

Why You'll Love It:

🌍 Remote-first environment with global exposure

🚀 Opportunity to build and lead a new business from the ground up

💡 High level of autonomy and strategic influence

💰 Direct impact on revenue, growth, and long-term business success

🎯 A chance to shape the future of workforce solutions within a transforming global organization

🏗 Build something entrepreneurial while leveraging the scale, resources, and client base of Conectys

Are you friendly and positive? Is English your strength and can you express yourself easily on any subject? 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

As a Backoffice Specialist, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs via email & chat, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career. 

Within your role, you will:

• Work Office-based in Bucharest;
• Offer customer support via e-mail, inbound calls, ticket or chat;  
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;  
• Follow predefined workflows & handle issues specific to each communication channel; ;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;  
• Take, register & solve notifications or complaints;  
• Update the database with all the details about each customer interaction;  
• Participate in testing/launching / implementing new working products or tools; 

What will make you successful for the role:

• A C1 level of English proficiency (both written & spoken);  
• Experience in Customer Support could be an advantage;  
• Curiosity, always looking for solutions  
• Attention to detail and “willing-to-help” attitude;  
• Excellent computer skills; 
• Be available to work 100% from the office 

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers; 
• The opportunity to work in a multi-cultural environment;  
• Private medical subscription;  
• Everything you want to read from Bookster;  
• Learning programs for your development;  
• Wellness activities for your wellbeing. 

Be the Heart of Transformation 

At Conectys, you are more than a job title. You are part of a global team that helps leading brands connect with their customers, navigate change, and deliver meaningful outcomes. We create an environment where people continuously learn, embrace new technologies, and build rewarding careers while feeling supported, valued, and included. 

At Conectys, we take pride in our commitment to diversity, equity & inclusion, as we believe it adds value to our organization and enriches each of our lives. We are committed to creating an inclusive workplace where everyone is treated fairly and with respect, regardless of race, ethnicity, gender, religion or belief, sexual orientation, family or caregiving responsibilities, age, disability, or background. We welcome talent from all backgrounds and are dedicated to providing equal opportunities for all. 

Conectys is a Business Transformation Outsourcing company that combines human expertise with next-generation technology to help global brands deliver smarter, faster, and more scalable customer experience, content moderation, data annotation, and digital operations across countries, industries, and languages. 

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing CV creation platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

At Conectys, we’re not your typical BPO we’re rewriting the playbook. Our blend of next-gen AI, CX management, content moderation, and data annotation powers some of the hottest industries on the planet: Social Media, Streaming, Technology, Retail & eCommerce, Gaming, Autonomous Cars, Healthcare, and more.

What will make you successful for the role:

• A B2 level of English Language (both written & spoken);
• A C1 level of Italian Language (both written & spoken)
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Within your role, you will:

• Work office based, One Cotroceni Park, Bucharest
• Offer technical support via phone, e-mail or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching/implementing new working products or tools.
  

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.