What will make you successful for the role:

• C1 level of English, both written & spoken;
• min. 1 year of BPO experience
• min. 1 year of experience in managing teams
• Good communication and leadership skills;
• Ability to adjust your frame of thinking and quickly change priorities to meet deadlines;
• Proactivity, driven to suggest and implement quality;
• Willingness to work from the office

Within your role, you will:

• You will coordinate day-to-day activities within your team
• You will provide guidance to your team members, by answering to their needs, and identifying areas of improvement, training needs;
• You will define and manage tasks, roles, and responsibilities of your team members in order for them to meet/exceed the SLA’s agreed with our clients;
• You will supervise the performance of your team, identifying ways to work more effectively;
• You will report the overall performance of your team and suggest possible areas of improvement;
• You will lead by example and help your team achieve its full potential.

What We Offer

• The opportunity to work in a multi-cultural environment
• Professional growth and development opportunities
• Inclusive and supportive working environment
• Competitive salary package & meal vouchers
• Private medical insurance
• Learning programs for your development
• Wellness activities for your wellbeing

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

What will make you successful for the role:

• C1 level of English, both written & spoken;
• min. 1 year of BPO experience
• min. 1 year of experience in managing teams
• Good communication and leadership skills;
• Ability to adjust your frame of thinking and quickly change priorities to meet deadlines;
• Proactivity, driven to suggest and implement quality;
• Willingness to work from the office

Within your role, you will:

• You will coordinate day-to-day activities within your team
• You will provide guidance to your team members, by answering to their needs, and identifying areas of improvement, training needs;
• You will define and manage tasks, roles, and responsibilities of your team members in order for them to meet/exceed the SLA’s agreed with our clients;
• You will supervise the performance of your team, identifying ways to work more effectively;
• You will report the overall performance of your team and suggest possible areas of improvement;
• You will lead by example and help your team achieve its full potential.

 

Sounds good? Find out what you can get:

• Competitive salary package
• The opportunity to work in a multi-cultural environment;
• Learning programs for your development;
  
   

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

We are looking for a passionate and highly skilled Learning & Development Expert to join our Global People team. In this role, you will play a key part in designing, implementing, and managing leadership and capability-building programs across the organization. You will collaborate with global stakeholders, ensure high-quality learning delivery, and contribute to building a culture of continuous development.

Soft Skills Training & Facilitation

• Design and deliver live soft skills training sessions, including leadership, communication, feedback, collaboration, stakeholder management, and other professional skills.
• Facilitate engaging, interactive learning experiences for diverse, global audiences, both in-person and virtually.
• Adapt delivery style and content to different learner groups, levels, and cultural contexts.
• Apply adult learning principles to create learning experiences that are practical, relevant, and engaging.
• Monitor how learning is transferred into day-to-day behaviours and adjust content and facilitation approaches accordingly.

Learning Design & Programme Development

• Design blended learning solutions that combine live facilitation, digital learning, and practice-based activities.
• Create and continuously improve soft skills learning content, including session materials, facilitator guides, and e-learning components.
• Organize and support pilot programmes, collect learner feedback, and iterate on content based on insights.
• Use digital tools to create flexible and innovative learning experiences that support different learning needs.

Learning Programmes & Delivery Support

• Coordinate and support global leadership and functional development programmes, ensuring smooth delivery and a consistent learner experience.
• Manage learning logistics, including scheduling sessions, arranging facilitators, and managing participant enrolment.
• Support learners by responding to training-related queries and providing guidance throughout the learning journey.

Stakeholder Collaboration

• Collaborate closely with subject matter experts (SMEs), CoE, and key stakeholders to ensure soft skills learning solutions align with business needs.
• Share programme insights, evaluation results, and recommendations to support continuous improvement.

Systems, Data & Continuous Improvement

• Maintain accurate and up-to-date learning events and content in the Learning Management System (LMS).
• Contribute to LMS improvements that enhance the learner experience.
• Track learning effectiveness through feedback, data, and L&D KPIs, and use insights to improve learning design and delivery.

Capability & Culture

• Contribute to capability assessments to identify soft skills development needs across the organization.
• Support the development of a coaching culture and a mindset of continuous professional development.
• Contribute to strategic learning initiatives, delivering within agreed timelines and budgets.

Compliance & Ways of Working

• Work collaboratively with team members to deliver learning initiatives effectively and on time.
• Ensure compliance with internal quality standards and procedures, including ISO 9001 requirements.

What We Offer

• Opportunity to shape global learning initiatives
• The opportunity to work in a multi-cultural environment
• Professional growth and development opportunities
• Inclusive and supportive working environment
• Competitive salary package & meal vouchers
• Private medical insurance
• Everything you want to read from Bookster
• Learning programs for your development
• Wellness activities for your wellbeing

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Support and professionally mediate customer disputes within the P2P market
• Investigate and monitor transactions to detect and prevent fraudulent activity
• Deliver an efficient and excellent customer service experience aligned with company standards.
• Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
• Manage and follow up diligently on inquiries and complaints from current and prospective clients.
• Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
• Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
• Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

• Previous experience in customer service or frontline support (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage.
• Experience in fintech, financial services, or crypto trading is a plus.
• Knowledge of blockchain, crypto, or P2P payments is a strong plus.
• Good communication (written and spoken) skills to effectively understand customers (buyer/seller) perspective and resolve any disputes and discrepancy.
• Strong numerical awareness with a keen eye for data, statistics, and detail.
• Fluency in Spanish and English, both written and spoken, to effectively support the dedicated market.
• Genuine interest in developing long-term expertise and a career within the fintech/crypto trading industry.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Fresh start: A new project where your contributions are noticed.
• Developed Learning & Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Support and professionally mediate customer disputes within the P2P market
• Investigate and monitor transactions to detect and prevent fraudulent activity
• Deliver an efficient and excellent customer service experience aligned with company standards.
• Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
• Manage and follow up diligently on inquiries and complaints from current and prospective clients.
• Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
• Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
• Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

• Previous experience in customer service or frontline support (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage.
• Experience in fintech, financial services, or crypto trading is a plus.
• Knowledge of blockchain, crypto, or P2P payments is a strong plus.
• Good communication (written and spoken) skills to effectively understand customers (buyer/seller) perspective and resolve any disputes and discrepancy.
• Strong numerical awareness with a keen eye for data, statistics, and detail.
• Fluency in Arabic and English, both written and spoken, to effectively support the dedicated market.
• Genuine interest in developing long-term expertise and a career within the fintech/crypto trading industry.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Fresh start: A new project where your contributions are noticed.
• Developed Learning & Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
• Deliver an efficient and excellent customer service experience aligned with company standards.
• Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
• Manage and follow up diligently on inquiries and complaints from current and prospective clients.
• Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
• Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
• Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

• Previous experience in customer service or frontline support (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage.
• Experience in fintech, financial services, or crypto trading is a plus.
• Strong numerical awareness with a keen eye for data, statistics, and detail.
• Min. C1 level of English, both written and spoken, to effectively support the dedicated market.
• Genuine interest in developing long-term expertise and a career within the fintech/crypto trading industry.
• A collaborative, self-driven team player with a positive and proactive approach to customer support.
• Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Fresh start: A new project where your contributions are noticed.
• Developed Learning & Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• (Live Chat support area) Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
• (P2P support area) Support and professionally mediate customer disputes within the P2P market.
• (P2P support area) Investigate and monitor transactions to detect and prevent fraudulent activity.
• Deliver an efficient and excellent customer service experience aligned with company standards.
• Manage and follow up diligently on inquiries and complaints from current and prospective clients.
• Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
• Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
• Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
• Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

• Previous experience in customer service or frontline support (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage.
• Experience in fintech, financial services, dispute resolution or crypto trading is a plus.
• Strong numerical awareness with a keen eye for data, statistics, and detail.
• Fluency in English and Russian, both written and spoken, to effectively support the dedicated market.
• Knowledge of blockchain, crypto, or P2P payments is a strong plus (especially for P2P support area)
• Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Attractive location: Work from our modern, stylish office in the city center of Lisbon.
• Fresh start: A new project where your contributions are noticed.
• Developed Learning & Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• (Live Chat support area) Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
• (P2P support area) Support and professionally mediate customer disputes within the P2P market.
• (P2P support area) Investigate and monitor transactions to detect and prevent fraudulent activity.
• Deliver an efficient and excellent customer service experience aligned with company standards.
• Manage and follow up diligently on inquiries and complaints from current and prospective clients.
• Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
• Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
• Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
• Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

• Previous experience in customer service or frontline support (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage.
• Experience in fintech, financial services, dispute resolution or crypto trading is a plus.
• Strong numerical awareness with a keen eye for data, statistics, and detail.
• Fluency in English and Russian, both written and spoken, to effectively support the dedicated market.
• Knowledge of blockchain, crypto, or P2P payments is a strong plus (especially for P2P support area)
• Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive salary + meal vouchers 
• Learning & development programs to help you grow 
• Work from our modern, stylish office in Stary Browar, Poznań 
• Vacation allowance, Holiday bonuses, and other perks from our Social Fund 
• Private medical insurance to keep you covered 
• Relax in our chillout zone with table football, Nintendo, and more 
• Access to Multisport Plus card for fitness and wellness 
• Fresh start: A new project where your contributions are noticed.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
• Deliver an efficient and excellent customer service experience aligned with company standards.
• Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
• Manage and follow up diligently on inquiries and complaints from current and prospective clients.
• Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
• Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
• Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

• Previous experience in customer service or frontline support (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage.
• Experience in fintech, financial services, or crypto trading is a plus.
• Strong numerical awareness with a keen eye for data, statistics, and detail.
• Fluency in English and Czech, both written and spoken, to effectively support the dedicated market.
• Genuine interest in developing long-term expertise and a career within the fintech/crypto trading industry.
• A collaborative, self-driven team player with a positive and proactive approach to customer support.
• Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Attractive location: Work from our modern, stylish office in the city center of Lisbon.
• Fresh start: A new project where your contributions are noticed.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
• Deliver an efficient and excellent customer service experience aligned with company standards.
• Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
• Manage and follow up diligently on inquiries and complaints from current and prospective clients.
• Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
• Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
• Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

• Previous experience in customer service or frontline support (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage.
• Experience in fintech, financial services, or crypto trading is a plus.
• Strong numerical awareness with a keen eye for data, statistics, and detail.
• Fluency in English and Danish, both written and spoken, to effectively support the dedicated market.
• Genuine interest in developing long-term expertise and a career within the fintech/crypto trading industry.
• A collaborative, self-driven team player with a positive and proactive approach to customer support.
• Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Attractive location: Work from our modern, stylish office in the city center of Lisbon.
• Fresh start: A new project where your contributions are noticed.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
• Deliver an efficient and excellent customer service experience aligned with company standards.
• Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
• Manage and follow up diligently on inquiries and complaints from current and prospective clients.
• Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
• Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
• Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

• Previous experience in customer service or frontline support (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage.
• Experience in fintech, financial services, or crypto trading is a plus.
• Strong numerical awareness with a keen eye for data, statistics, and detail.
• Fluency in English and Swedish, both written and spoken, to effectively support the dedicated market.
• Genuine interest in developing long-term expertise and a career within the fintech/crypto trading industry.
• A collaborative, self-driven team player with a positive and proactive approach to customer support.
• Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Attractive location: Work from our modern, stylish office in the city center of Lisbon.
• Fresh start: A new project where your contributions are noticed.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
• Deliver an efficient and excellent customer service experience aligned with company standards.
• Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
• Manage and follow up diligently on inquiries and complaints from current and prospective clients.
• Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
• Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
• Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

• Previous experience in customer service or frontline support (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage.
• Experience in fintech, financial services, or crypto trading is a plus.
• Strong numerical awareness with a keen eye for data, statistics, and detail.
• Fluency in English and Norwegian, both written and spoken, to effectively support the dedicated market.
• Genuine interest in developing long-term expertise and a career within the fintech/crypto trading industry.
• A collaborative, self-driven team player with a positive and proactive approach to customer support.
• Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Attractive location: Work from our modern, stylish office in the city center of Lisbon.
• Fresh start: A new project where your contributions are noticed.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
• Deliver an efficient and excellent customer service experience aligned with company standards.
• Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
• Manage and follow up diligently on inquiries and complaints from current and prospective clients.
• Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
• Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
• Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

• Previous experience in customer service or frontline support (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage.
• Experience in fintech, financial services, or crypto trading is a plus.
• Strong numerical awareness with a keen eye for data, statistics, and detail.
• Fluency in English and Finnish, both written and spoken, to effectively support the dedicated market.
• Genuine interest in developing long-term expertise and a career within the fintech/crypto trading industry.
• A collaborative, self-driven team player with a positive and proactive approach to customer support.
• Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Attractive location: Work from our modern, stylish office in the city center of Lisbon.
• Fresh start: A new project where your contributions are noticed.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

We are looking for a passionate and highly skilled Learning & Development Expert to join our Global People team. In this role, you will play a key part in designing, implementing, and managing leadership and capability-building programs across the organization. You will collaborate with global stakeholders, ensure high-quality learning delivery, and contribute to building a culture of continuous development.

 

Soft Skills Training & Facilitation

• Design and deliver live soft skills training sessions, including leadership, communication, feedback, collaboration, stakeholder management, and other professional skills.
• Facilitate engaging, interactive learning experiences for diverse, global audiences, both in-person and virtually.
• Adapt delivery style and content to different learner groups, levels, and cultural contexts.
• Apply adult learning principles to create learning experiences that are practical, relevant, and engaging.
• Monitor how learning is transferred into day-to-day behaviors and adjust content and facilitation approaches accordingly.

Learning Design & Programmed Development

• Design blended learning solutions that combine live facilitation, digital learning, and practice-based activities.
• Create and continuously improve soft skills learning content, including session materials, facilitator guides, and e-learning components.
• Organize and support pilot programmed, collect learner feedback, and iterate on content based on insights.
• Use digital tools to create flexible and innovative learning experiences that support different learning needs.

Learning Programmed & Delivery Support

• Coordinate and support global leadership and functional development programmed, ensuring smooth delivery and a consistent learner experience.
• Manage learning logistics, including scheduling sessions, arranging facilitators, and managing participant enrolment.
• Support learners by responding to training-related queries and providing guidance throughout the learning journey.

Stakeholder Collaboration

• Collaborate closely with subject matter experts (SMEs), CoE, and key stakeholders to ensure soft skills learning solutions align with business needs.
• Share programmed insights, evaluation results, and recommendations to support continuous improvement.

Systems, Data & Continuous Improvement

• Maintain accurate and up-to-date learning events and content in the Learning Management System (LMS).
• Contribute to LMS improvements that enhance the learner experience.
• Track learning effectiveness through feedback, data, and L&D KPIs, and use insights to improve learning design and delivery.

Capability & Culture

• Contribute to capability assessments to identify soft skills development needs across the organization.
• Support the development of a coaching culture and a mindset of continuous professional development.
• Contribute to strategic learning initiatives, delivering within agreed timelines and budgets.

Compliance & Ways of Working

• Work collaboratively with team members to deliver learning initiatives effectively and on time.
• Ensure compliance with internal quality standards and procedures, including ISO 9001 requirements.

 

What We Offer

• Opportunity to shape global learning initiatives
• The opportunity to work in a multi-cultural environment
• Professional growth and development opportunities
• Inclusive and supportive working environment
• Competitive salary package & meal vouchers
• Private medical insurance
• Everything you want to read from Bookster
• Learning programs for your development
• Wellness activities for your wellbeing