careers.conectys.com

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely. As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys. You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development. With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success. Within your role, you will:

• Assist customers with inquiries via live chat or email, in Indonesian and English
• Ensure an efficient, accurate, and high‑quality customer service experience
• Be well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions
• Diligently manage and follow up on inquiries or complaints from current and prospective users
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes

What will make you successful for the role:

• Indonesian proficiency at close to native level – able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory)
• Strong command of English, written and spoken
• Preferably 2–4 years of customer service experience, trained in frontline operations (Live Chat & Email)
• Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
• Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms
• Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests
• Ability to perform 5 days’ shift work, including weekends and public holidays (8am–5pm / 4pm–1am / 12am–9am)
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model (office location: Regus, 1 Sentral, Level 16, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur, Office No. 1602)
• Legal work authorisation in Malaysia is required

Sounds good? Find out what you can get:

• Exposure to a global crypto‑currency leader (Bybit), supporting an international user base
• A challenging fintech environment where accuracy, learning, and initiative are encouraged
• Opportunity to develop valuable expertise in crypto‑currency trading platforms and financial products
• International exposure and collaboration with distributed, multicultural teams
• Competitive compensation and benefits aligned with experience and shift patterns
• A growing project where your contribution and expertise are visible
• Developed Learning & Development programs to support your growth

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.

This role follows a hybrid model — day shifts are office-based in Lisbon, while night shifts are performed remotely.

As a CS Specialist, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Support clients via live chat and email, ensuring a high-quality customer experience.
• Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
• Manage and follow up on customer inquiries and complaints efficiently.
• Identify and escalate operational issues, discrepancies, or potential risks to management.
• Gather customer insights and contribute to process and service improvements.

What will make you successful in the role:

• Min. B2 level of English, both written and spoken.
• Min. C1 level of Dutch, both written and spoken.
• Previous experience in customer service within a contact center environment is required (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage
• Experience in fintech, financial services, or crypto trading is a plus.
• Strong attention to detail with confidence working with numbers and data.
• Customer-focused, proactive team player with solid communication skills.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage).

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Attractive location: Work from our modern, stylish office in the city center of Lisbon.
• Fresh start: A new project where your contributions are noticed.
• Developed Learning & Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

This role follows a hybrid model — day shifts are office-based in Lisbon, while night shifts are performed remotely.

As a CS Specialist, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Support clients via live chat and email, ensuring a high-quality customer experience.
• Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
• Manage and follow up on customer inquiries and complaints efficiently.
• Identify and escalate operational issues, discrepancies, or potential risks to management.
• Gather customer insights and contribute to process and service improvements.

What will make you successful in the role:

• Min. B2 level of English, both written and spoken.
• Min. C1 level of Danish, both written and spoken.
• Previous experience in customer service within a contact center environment is required (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage
• Experience in fintech, financial services, or crypto trading is a plus.
• Strong attention to detail with confidence working with numbers and data.
• Customer-focused, proactive team player with solid communication skills.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage).

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Attractive location: Work from our modern, stylish office in the city center of Lisbon.
• Fresh start: A new project where your contributions are noticed.
• Developed Learning & Development program to support your growth.
• €1500 Signing Bonus

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

Job Purpose
We are looking for a Technical Support Specialist to ensure the smooth day‑to‑day operation of workplace technology and physical facilities. This role provides first‑line IT support while also supporting office facilities, safety, and operational readiness, enabling employees to work efficiently in a secure, well‑maintained environment. 

Key responsibility areas: 

• Excellent problem-solving and communication skills;
• Structured troubleshooting approach (root-cause analysis).
• Ability to provide clear, step-by-step technical guidance to non-technical users.
• Comfortable working both independently and as part of a team 

The technical competencies for the role:

• Basic IT Knowledge: Understanding of fundamental IT concepts, including hardware, software, and networking basic;
• Technical Support: Experience with providing technical support, either remotely or on-site, to ensure smooth operation of IT systems;
• Experience in IT Support, Desktop Support, or Helpdesk roles;
• Basic knowledge of facilities operations and office environment support
• Familiarity with Windows environments, common business applications, and basic networking
• Troubleshooting Skills: Ability to diagnose and resolve technical issues related to computer systems, software, and hardware. 

We have for you:

• Attractive salary;
• A professional work environment in a fast-growing company with young and dynamic people;
• Meal tickets, Private medical insurance, Bookster & 7 Card;
• Really awesome opportunities to grow professionally.

This role follows a hybrid model — day shifts are office-based in Lisbon, while night shifts are performed remotely. As a CS Specialist, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement. You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base. With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success. Your responsibilities:

• Support clients via live chat and email, ensuring a high-quality customer experience.
• Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
• Manage and follow up on customer inquiries and complaints efficiently.
• Identify and escalate operational issues, discrepancies, or potential risks to management.
• Gather customer insights and contribute to process and service improvements.

What will make you successful in the role:

• Min. B2/C1 level of English, both written and spoken.
• Min. C1 level of Portuguese, both written and spoken.
• Previous experience in customer service within a contact center environment is required (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage
• Experience in fintech, financial services, or crypto trading is a plus.
• Strong attention to detail with confidence working with numbers and data.
• Customer-focused, proactive team player with solid communication skills.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage).

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Attractive location: Work from our modern, stylish office in the city center of Lisbon.
• Fresh start: A new project where your contributions are noticed.
• Developed Learning & Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely.

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
• Deliver an efficient and excellent customer service experience aligned with company standards.
• Manage and follow up diligently on inquiries and complaints from current and prospective clients.
• Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
• Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
• Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
• Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

• Previous experience in customer service or frontline support (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage.
• Experience in fintech, financial services, dispute resolution or crypto trading is a plus.
• Strong numerical awareness with a keen eye for data, statistics, and detail.
• Fluency in English and Greek, both written and spoken, to effectively support the dedicated market.
• Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms.
• Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage).

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive salary + meal vouchers 
• Learning & development programs to help you grow 
• Work from our modern, stylish office in Stary Browar, Poznań 
• Vacation allowance, Holiday bonuses, and other perks from our Social Fund 
• Private medical insurance to keep you covered 
• Relax in our chillout zone with table football, Nintendo, and more 
• Access to Multisport Plus card for fitness and wellness 
• Fresh start: A new project where your contributions are noticed.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

Are you a “tech-savvy” person who speaks fluent Greek? If yes, are you ready to turn these skills into a career?

As a Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer-focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

Within your role, you will:

• You will provide best-in-class customer service and problem resolution to customer queries
• You will resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution
• You will initiate, manage, answer, and solves customers’ queries
• You will professionally handle incoming requests from customers and ensures that issues are resolved both promptly and thoroughly at first contact
• You will assist all customer queries by offering precise explanation, concise, complete, and within the agreed terms.

What will make you successful in the role:

• A C1 level of Greek, both written & spoken
• A B2 level of English, both written & spoken
• Proficiency with Microsoft Office applications, especially in Excel
• Standard Operating system understanding and Office tools knowledge
• Web-based applications and database operating acquaintance and skills
• Technical understanding.

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multicultural environment;
• Flexible working schedule;
• Private medical insurance;
• Access to Multisport card;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely. As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
• Deliver an efficient and excellent customer service experience aligned with company standards.
• Manage and follow up diligently on inquiries and complaints from current and prospective clients.
• Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
• Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
• Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
• Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

• Previous experience in customer service or frontline support (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage.
• Experience in fintech, financial services, dispute resolution or crypto trading is a plus.
• Strong numerical awareness with a keen eye for data, statistics, and detail.
• Fluency in English and Russian, both written and spoken, to effectively support the dedicated market.
• Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms.
• Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage).

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive salary + meal vouchers 
• Learning & development programs to help you grow 
• Work from our modern, stylish office in Stary Browar, Poznań 
• Vacation allowance, Holiday bonuses, and other perks from our Social Fund 
• Private medical insurance to keep you covered 
• Relax in our chillout zone with table football, Nintendo, and more 
• Access to Multisport Plus card for fitness and wellness 
• Fresh start: A new project where your contributions are noticed.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely.

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys.

You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.

With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.

Within your role, you will:

• Assist customers with inquiries via live chat or email, in Japanese and English
• Ensure an efficient, accurate, and high‑quality customer service experience
• Be well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions
• Diligently manage and follow up on inquiries or complaints from current and prospective users
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes

What will make you successful for the role:

• Japanese proficiency at close to native level – able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory)
• Strong command of English, written and spoken
• Preferably 2–4 years of customer service experience, trained in frontline operations (Live Chat & Email)
• Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
• Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms
• Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests
• Ability to perform 5 days’ shift work, including weekends and public holidays (8am–5pm / 4pm–1am / 12am–9am)
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model (office location: Regus, 1 Sentral, Level 16, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur, Office No. 1602)
• Legal work authorisation in Malaysia is required

Sounds good? Find out what you can get:

• Exposure to a global crypto‑currency leader (Bybit), supporting an international user base
• A challenging fintech environment where accuracy, learning, and initiative are encouraged
• Opportunity to develop valuable expertise in crypto‑currency trading platforms and financial products
• International exposure and collaboration with distributed, multicultural teams
• Competitive compensation and benefits aligned with experience and shift patterns
• A growing project where your contribution and expertise are visible
• Developed Learning & Development programs to support your growth

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely.

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys.

You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.

With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.

Within your role, you will:

• Assist customers with inquiries via live chat or email, in Mandarin and English
• Ensure an efficient, accurate, and high‑quality customer service experience
• Be well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions
• Diligently manage and follow up on inquiries or complaints from current and prospective users
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes

What will make you successful for the role:

• Mandarin proficiency at close to native level – able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory)
• Strong command of English, written and spoken
• Preferably 2–4 years of customer service experience, trained in frontline operations (Live Chat & Email)
• Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
• Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms
• Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests
• Ability to perform 5 days’ shift work, including weekends and public holidays (8am–5pm / 4pm–1am / 12am–9am)
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model (office location: Regus, 1 Sentral, Level 16, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur, Office No. 1602)
• Legal work authorisation in Malaysia is required

Sounds good? Find out what you can get:

• Exposure to a global crypto‑currency leader (Bybit), supporting an international user base
• A challenging fintech environment where accuracy, learning, and initiative are encouraged
• Opportunity to develop valuable expertise in crypto‑currency trading platforms and financial products
• International exposure and collaboration with distributed, multicultural teams
• Competitive compensation and benefits aligned with experience and shift patterns
• A growing project where your contribution and expertise are visible
• Developed Learning & Development programs to support your growth

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely.

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys.

You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.

With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.

Within your role, you will:

• Assist customers with inquiries via live chat or email, in English
• Ensure an efficient, accurate, and high‑quality customer service experience
• Be well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions
• Diligently manage and follow up on inquiries or complaints from current and prospective users
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes

What will make you successful for the role:

• English proficiency as close to native level — able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory) 
• Preferably 2–4 years of customer service experience, trained in frontline operations (Live Chat & Email)
• Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
• Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms
• Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests
• Ability to perform 5 days’ shift work, including weekends and public holidays (8am–5pm / 4pm–1am / 12am–9am)
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model

Sounds good? Find out what you can get:

• Exposure to a global crypto‑currency leader (Bybit), supporting an international user base
• A challenging fintech environment where accuracy, learning, and initiative are encouraged
• Opportunity to develop valuable expertise in crypto‑currency trading platforms and financial products
• International exposure and collaboration with distributed, multicultural teams
• Competitive compensation and benefits aligned with experience and shift patterns
• A growing project where your contribution and expertise are visible
• Developed Learning & Development programs to support your growth

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely.

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys.

You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.

With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.

Within your role, you will:

• Assist customers with inquiries via live chat or email, in Arabic and English
• Ensure an efficient, accurate, and high‑quality customer service experience
• Be well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions
• Diligently manage and follow up on inquiries or complaints from current and prospective users
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes

What will make you successful for the role:

• Arabic proficiency as close to native level — able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory) 
• At least B2 level of English, written and spoken
• Preferably 2–4 years of customer service experience, trained in frontline operations (Live Chat & Email)
• Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
• Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms
• Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests
• Ability to perform 5 days’ shift work, including weekends and public holidays (8am–5pm / 4pm–1am / 12am–9am)
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model

Sounds good? Find out what you can get:

• Exposure to a global crypto‑currency leader (Bybit), supporting an international user base
• A challenging fintech environment where accuracy, learning, and initiative are encouraged
• Opportunity to develop valuable expertise in crypto‑currency trading platforms and financial products
• International exposure and collaboration with distributed, multicultural teams
• Competitive compensation and benefits aligned with experience and shift patterns
• A growing project where your contribution and expertise are visible
• Developed Learning & Development programs to support your growth

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely.

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys.

You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.

With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.

Within your role, you will:

• Assist customers with inquiries via live chat or email, in French and English
• Ensure an efficient, accurate, and high‑quality customer service experience
• Be well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions
• Diligently manage and follow up on inquiries or complaints from current and prospective users
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes

What will make you successful for the role:

• French proficiency as close to native level — able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory) 
• At least B2 level of English, written and spoken
• Preferably 2–4 years of customer service experience, trained in frontline operations (Live Chat & Email)
• Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
• Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms
• Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests
• Ability to perform 5 days’ shift work, including weekends and public holidays (8am–5pm / 4pm–1am / 12am–9am)
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model

Sounds good? Find out what you can get:

• Exposure to a global crypto‑currency leader (Bybit), supporting an international user base
• A challenging fintech environment where accuracy, learning, and initiative are encouraged
• Opportunity to develop valuable expertise in crypto‑currency trading platforms and financial products
• International exposure and collaboration with distributed, multicultural teams
• Competitive compensation and benefits aligned with experience and shift patterns
• A growing project where your contribution and expertise are visible
• Developed Learning & Development programs to support your growth

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely.

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys.

You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.

With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.

Within your role, you will:

• Assist customers with inquiries via live chat or email, in German and English
• Ensure an efficient, accurate, and high‑quality customer service experience
• Be well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions
• Diligently manage and follow up on inquiries or complaints from current and prospective users
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes

What will make you successful for the role:

• German proficiency as close to native level — able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory) 
• At least B2 level of English, written and spoken
• Preferably 2–4 years of customer service experience, trained in frontline operations (Live Chat & Email)
• Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
• Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms
• Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests
• Ability to perform 5 days’ shift work, including weekends and public holidays (8am–5pm / 4pm–1am / 12am–9am)
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model

Sounds good? Find out what you can get:

• Exposure to a global crypto‑currency leader (Bybit), supporting an international user base
• A challenging fintech environment where accuracy, learning, and initiative are encouraged
• Opportunity to develop valuable expertise in crypto‑currency trading platforms and financial products
• International exposure and collaboration with distributed, multicultural teams
• Competitive compensation and benefits aligned with experience and shift patterns
• A growing project where your contribution and expertise are visible
• Developed Learning & Development programs to support your growth

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely.

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys.

You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.

With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.

Within your role, you will:

• Assist customers with inquiries via live chat or email, in Spanish and English
• Ensure an efficient, accurate, and high‑quality customer service experience
• Be well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions
• Diligently manage and follow up on inquiries or complaints from current and prospective users
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes

What will make you successful for the role:

• Spanish proficiency as close to native level — able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory) 
• At least B2 level of English, written and spoken
• Preferably 2–4 years of customer service experience, trained in frontline operations (Live Chat & Email)
• Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
• Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms
• Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests
• Ability to perform 5 days’ shift work, including weekends and public holidays (8am–5pm / 4pm–1am / 12am–9am)
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model

Sounds good? Find out what you can get:

• Exposure to a global crypto‑currency leader (Bybit), supporting an international user base
• A challenging fintech environment where accuracy, learning, and initiative are encouraged
• Opportunity to develop valuable expertise in crypto‑currency trading platforms and financial products
• International exposure and collaboration with distributed, multicultural teams
• Competitive compensation and benefits aligned with experience and shift patterns
• A growing project where your contribution and expertise are visible
• Developed Learning & Development programs to support your growth

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.