careers.conectys.com

Key Responsibilities Financial Operations:

• Issue client invoices in accordance with internal procedures and standards.

• Manage end-to-end collection activities following invoice issuance.

• Identify and refine process improvements for greater efficiency and accuracy.

• Review accounting documents meticulously (expense reports, invoices, journals, etc.).

• Participate in monthly, quarterly, and annual financial closings.

• Collaborate with internal and external auditors, preparing necessary documentation and responding to requests.

• Download invoices from the SPV or other e-Invoice platforms, rename the documents, and save them in the designated folders (internal and all external accounting companies across all Conectys locations).

• Download invoices from the BH (BlueHub) online platform and save them in the designated folders (internal and all external accounting companies across all Conectys locations).

• Reconcile bank statements and ensure provision of all missing supporting documents related to transactions recorded in the statements.

 

Travel, Expenses, and Petty Cash:

• Review business travel transactions in the BH platform, monitor and request supporting documentation, save the documents in the designated folders (internal and all external accounting companies across all Conectys locations), and submit them to Finance for payment processing.

• Review and verify expense reports for cash advances, monitor and request supporting documentation, save the documents in the designated folders (internal and all external accounting companies across all Conectys locations), and submit them to Finance for payment processing.

• Take over and manage email correspondence related to procedures to be followed and petty cash management.

 

Processes, Compliance and Reporting:

• Monitor adherence to internal procedures and externally mandated financial regulations.

• Proactively identify and report non-compliance issues or emerging financial risks. • Update internal controls and procedures regularly, ensuring compliance with current legislation and best practices.

• Provide support in updating and documenting internal processes, as well as processes requested by internal audit.

• Keep the Accounts Payable ledger up to date.

• Prepare and submit reports to the National Bank of Romania (BNR) and other statistical reporting bodies.

• Coordinate the process of inventory and monitoring of fixed assets (RO, TR, etc.).

Analysis and Reporting:

• Prepare timely and accurate financial analyses, and a variety of regular and ad hoc management reports.

• Propose improvements to accounting, collections, and compliance processes.

• Contribute to the development of policies and practices to drive successful collections.

Other Duties:

 • Participate in projects advancing the digitization and automation of financial-accounting processes.

• Maintain effective archiving and secure handling of accounting documents.

• Perform other tasks as assigned by your supervisor, consistent with the responsibilities of the role.

Qualifications Behavioral Competencies:

• Exceptional written and oral communication skills in English (C1 proficiency required).

• Strong organizational skills and keen attention to detail.

• Analytical thinker with robust conceptual and problem-solving aptitude

• Ability to stay calm and productive under pressure, meeting multiple deadlines.

• Agile, responsive, decisive, and committed to high standards.

• Proactive, with a passion for process improvement and innovative problem solving.

• Collaborative spirit, willingness to support colleagues and equally distribute tasks.

• Accountable, responsible, and able to see tasks through to completion.

• Active listener, open to new perspectives, and skilled at fostering effective dialogue.

Technical Skills:

• Advanced knowledge of Microsoft Excel (functions, filtering, sorting).

• Proficient in Microsoft Word (document formatting, tables, images) and PowerPoint.

• Skilled with Outlook and general internet/email best practices.

• Experienced in navigating and researching using various online tools.

Application Instructions:

If you are a dedicated professional seeking to make a difference in financial operations and compliance, we would love to hear from you.

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing CV creation platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

At Conectys, we’re not your typical BPO we’re rewriting the playbook. Our blend of next-gen AI, CX management, content moderation, and data annotation powers some of the hottest industries on the planet: Social Media, Streaming, Technology, Retail & eCommerce, Gaming, Autonomous Cars, Healthcare, and more.

Your responsibilities:

• Support clients via phone, chat and email, ensuring a high-quality customer experience
• Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions
• Manage and follow up on customer inquiries and complaints efficiently
• Identify and escalate operational issues, discrepancies, or potential risks to management
• Gather customer insights and contribute to process and service improvements

Schedule: Monday - Friday (9:00-18:00 - flexible)

What will make you successful in the role:

• Min. C1 level of Polish, both written and spoken
• Min. B2 level of English, both written and spoken
• Strong attention to detail with confidence working with numbers and data
• Customer-focused, proactive team player with solid communication skills

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers
• The opportunity to work in a multi-cultural environment
• Private medical insurance
• Everything you want to read from Bookster
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing CV creation platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

At Conectys, we’re not your typical BPO we’re rewriting the playbook. Our blend of next-gen AI, CX management, content moderation, and data annotation powers some of the hottest industries on the planet: Social Media, Streaming, Technology, Retail & eCommerce, Gaming, Autonomous Cars, Healthcare, and more.

 

What will make you successful for the role:

• A B2 level of English Language (both written & spoken);
• A C1 level of Italian Language (both written & spoken)
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Within your role, you will:

• Work office based, One Cotroceni Park, Bucharest
• Offer technical support via phone, e-mail or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching/implementing new working products or tools.
  

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

This role follows a hybrid model — day shifts are office-based in Lisbon, while night shifts are performed remotely.

As a CS Specialist, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Support clients via live chat and email, ensuring a high-quality customer experience.
• Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
• Manage and follow up on customer inquiries and complaints efficiently.
• Identify and escalate operational issues, discrepancies, or potential risks to management.
• Gather customer insights and contribute to process and service improvements.

What will make you successful in the role:

• Min. B2 level of English, both written and spoken.
• Min. C1 level of Dutch, both written and spoken.
• Previous experience in customer service within a contact center environment is required (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage
• Experience in fintech, financial services, or crypto trading is a plus.
• Strong attention to detail with confidence working with numbers and data.
• Customer-focused, proactive team player with solid communication skills.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage).

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Attractive location: Work from our modern, stylish office in the city center of Lisbon.
• Fresh start: A new project where your contributions are noticed.
• Developed Learning & Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

This role follows a hybrid model — day shifts are office-based in Lisbon, while night shifts are performed remotely.

As a CS Specialist, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Support clients via live chat and email, ensuring a high-quality customer experience.
• Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
• Manage and follow up on customer inquiries and complaints efficiently.
• Identify and escalate operational issues, discrepancies, or potential risks to management.
• Gather customer insights and contribute to process and service improvements.

What will make you successful in the role:

• Min. B2 level of English, both written and spoken.
• Min. C1 level of Danish, both written and spoken.
• Previous experience in customer service within a contact center environment is required (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage
• Experience in fintech, financial services, or crypto trading is a plus.
• Strong attention to detail with confidence working with numbers and data.
• Customer-focused, proactive team player with solid communication skills.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage).

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Attractive location: Work from our modern, stylish office in the city center of Lisbon.
• Fresh start: A new project where your contributions are noticed.
• Developed Learning & Development program to support your growth.
• €1500 Signing Bonus

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

• Support clients via phone, chat and email, ensuring a high-quality customer experience.
• Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
• Manage and follow up on customer inquiries and complaints efficiently.
• Identify and escalate operational issues, discrepancies, or potential risks to management.
• Gather customer insights and contribute to process and service improvements.

• Min. C1 level of Polish, both written and spoken.
• Min. B2 level of English, both written and spoken.
• Strong attention to detail with confidence working with numbers and data.
• Customer-focused, proactive team player with solid communication skills.

• Work type: Full-time (40h/week)
• Working model: Remote
• Schedule: Monday - Friday
• Shift: 9:00 - 18:00 GMT+2 (flexible)

What will make you successful for the role:

• A B2 level of English Language (both written & spoken);
• A C1 level of German Language (both written & spoken)
• A minimum of 6 months on a Technical Support position;
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Within your role, you will:

• Offer technical support via phone, e-mail or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching/implementing new working products or tools.

 

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

What will make you successful for the role:

• C1 level of English, both written & spoken;
• min. 1 year of BPO experience
• min. 1 year of experience in managing teams
• Good communication and leadership skills;
• Ability to adjust your frame of thinking and quickly change priorities to meet deadlines;
• Proactivity, driven to suggest and implement quality;
• Willingness to work from the office

Within your role, you will:

• You will coordinate day-to-day activities within your team
• You will provide guidance to your team members, by answering to their needs, and identifying areas of improvement, training needs;
• You will define and manage tasks, roles, and responsibilities of your team members in order for them to meet/exceed the SLA’s agreed with our clients;
• You will supervise the performance of your team, identifying ways to work more effectively;
• You will report the overall performance of your team and suggest possible areas of improvement;
• You will lead by example and help your team achieve its full potential.

 

Sounds good? Find out what you can get:

• Competitive salary package
• The opportunity to work in a multi-cultural environment;
• Learning programs for your development;
  
   

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
• Deliver an efficient and excellent customer service experience aligned with company standards.
• Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
• Manage and follow up diligently on inquiries and complaints from current and prospective clients.
• Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
• Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
• Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

• Previous experience in customer service or frontline support (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage.
• Experience in fintech, financial services, or crypto trading is a plus.
• Strong numerical awareness with a keen eye for data, statistics, and detail.
• Min. C1 level of English, both written and spoken, to effectively support the dedicated market.
• Genuine interest in developing long-term expertise and a career within the fintech/crypto trading industry.
• A collaborative, self-driven team player with a positive and proactive approach to customer support.
• Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Fresh start: A new project where your contributions are noticed.
• Developed Learning & Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.

You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• (Live Chat support area) Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
• (P2P support area) Support and professionally mediate customer disputes within the P2P market.
• (P2P support area) Investigate and monitor transactions to detect and prevent fraudulent activity.
• Deliver an efficient and excellent customer service experience aligned with company standards.
• Manage and follow up diligently on inquiries and complaints from current and prospective clients.
• Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
• Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
• Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
• Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

What will make you successful in the role:

• Previous experience in customer service or frontline support (live chat/email preferred).
• 2+ years of relevant experience is a strong advantage.
• Experience in fintech, financial services, dispute resolution or crypto trading is a plus.
• Strong numerical awareness with a keen eye for data, statistics, and detail.
• Fluency in English and Russian, both written and spoken, to effectively support the dedicated market.
• Knowledge of blockchain, crypto, or P2P payments is a strong plus (especially for P2P support area)
• Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
• Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive salary + meal vouchers 
• Learning & development programs to help you grow 
• Work from our modern, stylish office in Stary Browar, Poznań 
• Vacation allowance, Holiday bonuses, and other perks from our Social Fund 
• Private medical insurance to keep you covered 
• Relax in our chillout zone with table football, Nintendo, and more 
• Access to Multisport Plus card for fitness and wellness 
• Fresh start: A new project where your contributions are noticed.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

Are you someone who’s naturally friendly, positive, and enjoys helping others? Are you fluent in German and confident in expressing yourself on a wide range of topics? If so, we’d love to meet you! 

At Conectys, you’ll join a supportive and international team where your voice matters, your ideas count, and your growth is part of our success. As a Customer Support Representative, you’ll be at the heart of what we do—helping customers get the answers and support they need while enjoying the journey of professional development. 

 

What You’ll Do: 

• Provide top-notch customer support via phone, email, or chat 

• Understand customer needs and offer clear, effective solutions 

• Handle inquiries and complaints with empathy and professionalism 

• Follow predefined workflows and channel-specific procedures 

• Participate in testing/launching/implementing new working products or tools 

What You Bring: 

• German (B2/C1) – spoken and written 

• English (B2) – enough to collaborate with your teammates 

• Confident computer skills – including Microsoft Office 

• You're a regular smartphone user 

• Friendly communication style, patience, and attention to detail 

What You’ll Love: 

• Competitive salary + meal vouchers 

• Work from our modern, stylish office in Stary Browar, Poznań 

• Small, friendly team where your contributions are noticed 

• Relax in our chillout zone with table football, Nintendo, and more 

• Private medical insurance to keep you covered 

• Vacation allowance, Holiday bonuses, and other perks from our Social Fund 

• Peer recognition program to celebrate your hard work 

• Learning & development programs to help you grow 

• Access to Multisport Plus card for fitness and wellness 

 

Why Conectys? 

With over 3000 people across 11 sites, Conectys is one of the fastest-growing BPOs in the industry—supporting clients from Gaming, Entertainment, Electronics, Healthcare, and more. Here in Poznań, you’ll feel the charm of a tight-knit, fun team in a vibrant, office-based setting. 

Diversity Matters: 

We celebrate our differences and are proud to be an inclusive employer. No matter your background, you’re welcome here. 

Are you a “tech-savvy” person who speaks fluent Dutch? If yes, are you ready to turn these skills into a career?

As a Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 8 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Provide best-in-class customer service and problem resolution to customer queries
• Resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution
• Initiate, manage, answer, and solve customers’ queries
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly at first contact
• Assist all customer queries by offering precise explanations, concise, complete, and within the agreed terms

What will make you successful for the role:

• A C1 level of Dutch (both written & spoken)
• A B2 level of English (both written & spoken)
• Proficiency with Microsoft Office applications, especially in Excel
• Standard Operating system understanding and Office tools knowledge
• Web-based applications and database operating acquaintance and skills
• Technical understanding

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers
• Social Fund (Christmas Bonus, Holiday Allowance, etc.)
• Employee Recognition Program
• The opportunity to work in a multicultural environment
• The opportunity to work from home – remote work
• Private medical insurance
• Access to Multisport card
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.