Team Manager with Mandarin – FinTech/Crypto Platform

This role follows a hybrid model — day shifts are office-based, while night shifts are performed remotely.

As a Team Manager, you will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

What will make you successful for the role:

• C1 level of Mandarin, both written & spoken
• C1 level of English, both written & spoken
• min. 1 year of BPO experience
• min. 1 year of experience in managing teams
• Good communication and leadership skills
• Ability to adjust your frame of thinking and quickly change priorities to meet deadlines
• Proactivity, driven to suggest and implement quality
• Willingness to work from the office

Within your role, you will:

• You will coordinate day-to-day activities within your team
• You will provide guidance to your team members, by answering to their needs, and identifying areas of improvement, training needs
• You will define and manage tasks, roles, and responsibilities of your team members in order for them to meet/exceed the SLA’s agreed with our clients
• You will supervise the performance of your team, identifying ways to work more effectively
• You will report the overall performance of your team and suggest possible areas of improvement
• You will lead by example and help your team achieve its full potential
• Able to perform 5 days’ shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)
• Legal work authorisation in Malaysia is required
• Willing to work onsite in flexible in shifting schedules (office location: Regus, 1 Sentral, Level 16, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur, Office No. 1602)

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
• Fresh start: A new project where your contributions are noticed.
• Developed Learning & Development program to support your growth.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.