Conectys
Posted 6 hours ago
As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing CV creation platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.
You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.
Your responsibilities:
- Support clients via phone, chat and email, ensuring a high-quality customer experience.
- Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
- Manage and follow up on customer inquiries and complaints efficiently.
- Identify and escalate operational issues, discrepancies, or potential risks to management.
- Gather customer insights and contribute to process and service improvements.
What will make you successful in the role:
- Min. C1 level of Polish, both written and spoken.
- Min. B2 level of English, both written and spoken.
- Strong attention to detail with confidence working with numbers and data.
- Customer-focused, proactive team player with solid communication skills.
For the reasons of compliance, we are looking for freelancers outside of Poland
Details:
- Work type: Full-time (40h/week)
- Working model: Remote
- Schedule: Monday – Friday
- Shift: 9:00 – 18:00 GMT+2 (flexible)