Customer Support Representative with Italian– Office Based

Are you naturally friendly and positive? Do you excel in Italian and find it effortless to communicate on any topic?

As a Customer Support Representative, you play a crucial role within our Operations team. This position requires a customer-centric approach, where you’ll interact with clients professionally to grasp their requirements, offer assistance, and manage various situations to help resolve their issues effectively. The exciting aspect of this role is the ample opportunity for learning, personal development, and career advancement.

With a workforce of over 4000 individuals spread across 8 locations, Conectys stands out as one of the fastest-growing Business Process Outsourcing (BPO) firms in the industry. We specialize in providing multilingual outsourcing services to clients in diverse sectors such as Gaming and Entertainment, Consumer Electronics, Healthcare, among others. At Conectys, we foster a collaborative environment where we rally together to support each other with a shared goal: our customers’ success translates to our own success.

Within your role, you will:

• Offer customer support via phone, e-mail, or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching / implementing new working products or tools.

What will make you successful for the role:

• A B2 level of English Language (both written & spoken);
• A C1 level of Italian Language (both written & spoken);
• Experience in Contact Center could be an advantage;
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.