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As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.
You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.
With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.Your responsibilities:
- Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
- Deliver an efficient and excellent customer service experience aligned with company standards.
- Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
- Manage and follow up diligently on inquiries and complaints from current and prospective clients.
- Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
- Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
- Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.
- Previous experience in customer service or frontline support (live chat/email preferred).
- 2+ years of relevant experience is a strong advantage.
- Experience in fintech, financial services, or crypto trading is a plus.
- Strong numerical awareness with a keen eye for data, statistics, and detail.
- Fluency in English and Swedish, both written and spoken, to effectively support the dedicated market.
- Genuine interest in developing long-term expertise and a career within the fintech/crypto trading industry.
- A collaborative, self-driven team player with a positive and proactive approach to customer support.
- Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
- Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.
- Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
- Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
- Global Exposure: Support an international client base and collaborate with diverse teams.
- Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
- Attractive location: Work from our modern, stylish office in the city center of Lisbon.
- Fresh start: A new project where your contributions are noticed.
As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interacti...
As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.
You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.
With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.Your responsibilities:
- Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
- Deliver an efficient and excellent customer service experience aligned with company standards.
- Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
- Manage and follow up diligently on inquiries and complaints from current and prospective clients.
- Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
- Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
- Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.
- Previous experience in customer service or frontline support (live chat/email preferred).
- 2+ years of relevant experience is a strong advantage.
- Experience in fintech, financial services, or crypto trading is a plus.
- Strong numerical awareness with a keen eye for data, statistics, and detail.
- Fluency in English and Norwegian, both written and spoken, to effectively support the dedicated market.
- Genuine interest in developing long-term expertise and a career within the fintech/crypto trading industry.
- A collaborative, self-driven team player with a positive and proactive approach to customer support.
- Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
- Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.
- Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
- Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
- Global Exposure: Support an international client base and collaborate with diverse teams.
- Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
- Attractive location: Work from our modern, stylish office in the city center of Lisbon.
- Fresh start: A new project where your contributions are noticed.
As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interacti...
As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.
You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.
With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.Your responsibilities:
- Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
- Deliver an efficient and excellent customer service experience aligned with company standards.
- Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
- Manage and follow up diligently on inquiries and complaints from current and prospective clients.
- Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
- Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
- Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.
- Previous experience in customer service or frontline support (live chat/email preferred).
- 2+ years of relevant experience is a strong advantage.
- Experience in fintech, financial services, or crypto trading is a plus.
- Strong numerical awareness with a keen eye for data, statistics, and detail.
- Fluency in English and Finnish, both written and spoken, to effectively support the dedicated market.
- Genuine interest in developing long-term expertise and a career within the fintech/crypto trading industry.
- A collaborative, self-driven team player with a positive and proactive approach to customer support.
- Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
- Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.
- Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
- Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
- Global Exposure: Support an international client base and collaborate with diverse teams.
- Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
- Attractive location: Work from our modern, stylish office in the city center of Lisbon.
- Fresh start: A new project where your contributions are noticed.
As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interacti...
Is English your strength and you’re passionate about helping people?
As a Customer Support Representative, you are part of the Operations team, the center of our business. In this customer-focused role, you will professionally engage with customers to understand their needs, provide assistance, and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.
Within your role, you will:
- Provide top-class customer service to resolve inquiries across all channels (phone, email, chat) to provide accurate information and resolve issues swiftly
- Communicating ways to put the customer at the heart of what we do and in doing so, improving their experience and satisfaction.
- Collaborate with the team on new projects, helping us refine our processes and strengthen our business continuity plans
- Assist with back-office duties and maintain customer service records
What will make you successful for the role:
- Proven Proficiency in English (both written & spoken)
- At least 6 months of experience in a customer-facing role
- Willingness to work in a 24/7 schedule with rotating shifts
- Experience working with KPI’s and targets
- Attention to detail and “willing-to-help” attitude
Workplace: Cali, Valle del Cauca / Office-based
Sounds good? Find out what you can get:
- Competitive salary package
- The opportunity to work in a multi-cultural environment
- Learning programs for your development
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.
Is English your strength and you’re passionate about helping people? As a Customer Support Representative, you are part of the Operations team, the center of our business. In this customer-focused ...
Are you a person who understands quality, has the ability to pass down knowledge, and is looking to take the next step in your career?
As a Quality & Training Specialist, you will be a bridge between our agents and clients, working to improve the quality of work on specific accounts while creating and delivering workshops for agents. You will be a mentor to joining agents and a company ambassador, with the chance to grow, learn, and build your career.
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.
Within your role, you will:
- Monitor and evaluate customer interactions against established quality standards to ensure consistency and excellence.
- Act as a primary quality point of reference for Agents and Team Leaders
- Facilitate initial and ongoing training for agents, covering processes, tools, soft skills, and OTA-specific scenarios.
- Create, adapt, and maintain training materials such as presentations, scripts, exercises, and knowledge checks.
- Provide detailed, constructive feedback to agents and lead coaching workshops or refresher sessions based on identified performance gaps.
- Track training effectiveness and quality results, maintaining dashboards and reporting outcomes to stakeholders.
- Work with the Operations team to support new launches, process changes, and calibration sessions to align on quality expectations.
What will make you successful for the role:
- Proficiency in English with excellent written and verbal communication skills.
- At least 1 year of experience in a quality assurance or customer service evaluation role, experience in a contact centers or OTA environment is preferred
- Experienced in Microsoft Office, specifically Excel for data tracking and PowerPoint for presentations.
- Strong attention to detail and the ability to identify trends and recurring issues from quality data.
- Excellent presentation skills and the ability to explain complex processes in a clear, simple, and motivating way.
- A proactive, result-oriented attitude focused on continuous improvement and problem-solving
Sounds good? Find out what you can get:
- The opportunity to work in a multi-cultural environment
- Learning programs for your development
- Wellness activities for your wellbeing
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background
Are you a person who understands quality, has the ability to pass down knowledge, and is looking to take the next step in your career? As a Quality & Training Specialist, you will be a bridge bet...
Are you someone who’s naturally friendly, positive, and enjoys helping others? Are you fluent in German and confident in expressing yourself on a wide range of topics? If so, we’d love to meet you!
At Conectys, you’ll join a supportive and international team where your voice matters, your ideas count, and your growth is part of our success. As a Customer Support Representative, you’ll be at the heart of what we do—helping customers get the answers and support they need while enjoying the journey of professional development.
What You’ll Do:
- Provide top-notch customer support via phone, email, or chat
- Understand customer needs and offer clear, effective solutions
- Handle inquiries and complaints with empathy and professionalism
- Follow predefined workflows and channel-specific procedures
- Participate in testing/launching/implementing new working products or tools
What You Bring:
- German (B2/C1) – spoken and written
- English (B2) – enough to collaborate with your teammates
- Confident computer skills – including Microsoft Office
- You're a regular smartphone user
- Friendly communication style, patience, and attention to detail
What You’ll Love:
- Competitive salary + meal vouchers
- Work from our modern, stylish office in Stary Browar, Poznań
- Small, friendly team where your contributions are noticed
- Relax in our chillout zone with table football, Nintendo, and more
- Private medical insurance to keep you covered
- Vacation allowance, Holiday bonuses, and other perks from our Social Fund
- Peer recognition program to celebrate your hard work
- Learning & development programs to help you grow
- Access to Multisport Plus card for fitness and wellness
Why Conectys?
With over 3000 people across 11 sites, Conectys is one of the fastest-growing BPOs in the industry—supporting clients from Gaming, Entertainment, Electronics, Healthcare, and more. Here in Poznań, you’ll feel the charm of a tight-knit, fun team in a vibrant, office-based setting.
Diversity Matters:
We celebrate our differences and are proud to be an inclusive employer. No matter your background, you’re welcome here.
Are you someone who’s naturally friendly, positive, and enjoys helping others? Are you fluent in German and confident in expressing yourself on a wide range of topics? If so, we’d love to meet you...
Are you passionate about shaping the future of the workplace and driving growth through effective Human Resource strategies?
As a Country Human Resource Manager, you will be overseeing the Human Resources department at country level by developing and implementing HR policies, managing employee relations, overseeing recruitment and talent management, and ensuring compliance with local labor laws.
At Conectys, we're not your typical BPO - we're rewriting the playbook. Our blend of next-gen AI, CX management, content moderation, and data annotation powers some of the hottest industries on the planet: Social Media, Streaming, Technology, Retail & eCommerce, Gaming, Autonomous Cars, Healthcare, and more
Key responsibilities:
- Manage the local HR Strategy and Policy Development by developing and implementing HR strategies aligned with the overall business strategy.
- Advise senior management on HR-related issues and provide strategic input.
- Ensure legal compliance by monitoring and implementing applicable local human resource requirements, conducting investigations, maintaining records, and representing the organization in the case of inspections and audits
- Manage the local Recruitment strategy, from developing and implementing the talent acquisition strategies to attract and retain top talent to overseeing the recruitment process, contributing to secure the competitive position of the company in the local market
- Manage the onboarding processes to ensure new hires are effectively integrated into the company.
- Manage the local performance appraisal systems to evaluate employee performance, providing coaching and support to managers
- Oversee the administration of compensation and benefits programs and conduct data gathering initiatives to ensure competitive compensation packages.
What will make you successful for the role:
- Previous HRBP or HR Manager experience in BPO/Outsourcing industry
- Previous experience in managing employee relations, wellness programs, engagement and people development processes is mandatory
- Strong knowledge of local labor laws and HR best practices
- C1 level of English (both written & spoken)
- Strategic thinking and problem-solving abilities
- Strong organizational and project management skills
- Open to travel throughout the Philippine territory
- Ability to work in a multicultural environment.
Work mode: On-site / Office Location: Davao & Iloilo
Sounds good? Find out what you can get:
- Competitive salary package & meal vouchers
- The opportunity to work in a multi-cultural environment
- Private medical insurance
- Learning programs for your development
- Wellness activities for your wellbeing
Are you passionate about shaping the future of the workplace and driving growth through effective Human Resource strategies? As a Country Human Resource Manager, you will be overseeing the Human Reso...
At Conectys, we’re not your typical BPO - we’re rewriting the playbook. Our blend of next-gen AI, CX management, and specialized services like Content Moderation, Data Annotation, and Data Labeling powers some of the most sensitive industries like: Social Media, Streaming, Gaming, Autonomous Cars, Healthcare, and more. 2025 is our scale-up year - and we need SDRs who want to be on the frontlines of disruption, specifically targeting the critical Trust & Safety needs of global platforms.
You’ll be the hunter, connector, and deal starter for our specialized Trust & Safety BPO services. From cold calls to clever LinkedIn plays, you’ll get in front of global decision-makers and spark conversations that lead to serious revenue. If you love sales, tech, and the adrenaline rush of breaking into new accounts, this is your playground.
What You’ll Own:
- Pipeline Ownership: Research, hunt, and connect with game-changing prospects who require sophisticated content moderation, data annotation, and labeling solutions
- Smart Outreach: Craft hyper-personalized pitches that land with execs.
- Relationship Starter: Open doors with C-levels and build trust fast.
- AI-Powered Tools: Use advanced tools + HubSpot mastery to stay 3 steps ahead.
- Team Up: Sync with sales & marketing to refine, scale, and celebrate wins.
What You Bring:
- Great English skills - C1 level (written & spoken)
- 2–4 years in B2B SaaS / Sales Dev with a knack for cracking tough accounts.
- A foundational understanding of Trust & Safety operations (e.g., content moderation, data labeling, data quality, or compliance).
- Fluent in modern sales tech. (Salesforce, HubSpot, Zoominfo, 6 Sense, Clay, Outreach, Salesloft, Demandbase and more).
- High-energy communicator with a consultative edge.
- Curiosity about industries on fire: Social, Streaming, Gaming, eCom, Tech, Mobility, Healthcare.
Why You’ll like It:
- Strong base + uncapped performance incentives.
- Remote-first freedom with global exposure.
- Career acceleration: clear promotion tracks into AE, Sales Manager, or RevOps.
- Personal growth: ongoing training, mentorship, and access to leadership development programs.
- Future-ready skills: hands-on with AI-powered sales tools that will define tomorrow’s selling.
- Culture that actually feels alive—diverse, bold, and collaborative.
Ready to Level Up?
If you’re hungry to own the sales frontier for critical Trust & Safety services and want to be part of a global team that’s moving fast, we want to hear from you.
At Conectys, we’re not your typical BPO – we’re rewriting the playbook. Our blend of next-gen AI, CX management, and specialized services like Content Moderation, Data Annotation, and Data...
Are you a “tech-savvy” person who speaks fluent Dutch? If yes, are you ready to turn these skills into a career?
As a Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.
With over 3000 employees across 8 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.
Within your role, you will:
- Provide best-in-class customer service and problem resolution to customer queries
- Resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution
- Initiate, manage, answer, and solve customers’ queries
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly at first contact
- Assist all customer queries by offering precise explanations, concise, complete, and within the agreed terms
What will make you successful for the role:
- A C1 level of Dutch (both written & spoken)
- A B2 level of English (both written & spoken)
- Proficiency with Microsoft Office applications, especially in Excel
- Standard Operating system understanding and Office tools knowledge
- Web-based applications and database operating acquaintance and skills
- Technical understanding
Sounds good? Find out what you can get:
- Competitive salary package & meal vouchers
- Social Fund (Christmas Bonus, Holiday Allowance, etc.)
- Employee Recognition Program
- The opportunity to work in a multicultural environment
- The opportunity to work from home – remote work
- Private medical insurance
- Access to Multisport card
- Learning programs for your development
- Wellness activities for your wellbeing
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.
Are you a “tech-savvy” person who speaks fluent Dutch? If yes, are you ready to turn these skills into a career? As a Technical Support Representative, you are part of the Operations team, the cen...