Local Operations Quality Assurance & Project Training Coordinator

Do you advocate exemplary service delivery? Are you a champion of quality and training excellence? The Local Operations Quality Assurance & Project Training Coordinator provides quality and training support to projects from the planning phase to project completion, respecting the obligations contracts arising from partnership agreements and ensuring that the services delivered meet both customer requirements and […]

Expert WFM Real-Time Analyst (Php15K Relocation Package)

Do you have a hawk-eye for details? Are you the type who could work with numbers, even for long hours? The Real Time Analyst is responsible for intraday performance management to ensure that schedules are respected; service level target met; occupancy and utilization achievement; optimize staffing levels and align to current call volume and pattern. She/He is […]

Local Quality and Training Manager (Php50K Sign-on Bonus & Php15K Relocation Package)

Are you a champion of learning and business excellence? Have you lead teams of thinkers, educators and innovators? The Local Quality and Training Manager designs, formulates global standards, ensures cross-pollination and monitors the adherence to global standards, global processes and procedures, providing support to projects/accounts from the planning phase, transition phase, prior and post go live, respecting […]

Seasonal Customer Support Representative (Php15K Sign-On/Completion Bonus)

Are you friendly and positive? Is English your strength and can you express yourself easily on any subject? As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer-focused role; thus, you will engage with customers in a professional manner to understand their needs, provide […]

Human Resource Manager (Php15K Relocation Package)

Are you a promoter of people and culture? Do people hail you as a strategy guru? The Human Resource Manager (HRM) is the overseer of the human resources department and insurer of the functions and tasks being carried out by the HR team. The HRM ensures global strategies and initiatives are harmonized with local normative […]