Technical Business Analyst

The Technical Business Analyst will be a key enabler within Conectys’ Innovation & Technology team, which forms a key part of the wider, cross functional Innovation & Solutioning team. Working closely with the Innovation & Technology Program Manager, the BA will ensure that technology and innovation initiatives are grounded in clear business requirements, robust technical documentation, and validated delivery outcomes.

The BA will act as a bridge between business stakeholders, operations, and technical delivery teams, translating client and internal needs into actionable technical roadmaps and supporting the adoption of innovative solutions across Conectys’ global operations.

Day-to-Day Responsibilities

• Collaborate with business and operational stakeholders to gather, analyze, and document requirements for innovation and technology initiatives.
• Translate business needs into structured functional and technical documentation (BRDs, Functional Specs, Technical Specs, Process Flows etc.).
• Partner with the Program Manager to define, update, and track the technology roadmap (e.g., Bluetweak, AI, automation).
• Support the design and co-creation of internal and client facing solutions with Operations, Sales and external partners.
• Coordinate and manage User Acceptance Testing (UAT), including preparing test scenarios, guiding stakeholders, documenting results, and validating resolutions.
• Ensure requirements traceability from intake through delivery, aligning business objectives with technical capabilities.
• Contribute to the continuous improvement of solution delivery and documentation standards.
• Provide regular updates, reports, and insights to the Innovation & Technology Program Manager for leadership scorecards and client-facing initiatives.
• Support procurement initiatives to onboard new technology and tools into the business

Qualifications & Skills

Required:

• 2–3 years of experience as a Business Analyst or Technical BA, ideally in a BPO, outsourcing, or technology-driven environment.
• Proven ability to produce clear, structured, and detailed documentation for technical teams.
• Hands-on experience with UAT planning and execution.
• Knowledge of SDLC and delivery methodologies (Agile, Waterfall, Hybrid).
• Strong stakeholder management, facilitation, and communication skills.
• Experience of working within cross functional teams with strong collaboration
• Experience of working with external vendors to select and onboard technology

Preferred:

• Bachelor’s degree in business administration, Information Technology, or related field.
• Experience with digital transformation, automation, or AI-enabled projects.
• Familiarity with reporting/analytics platforms and integration projects.
• Exposure to client-facing solutioning or co-creation processes.

Sounds good? Find out what you can get:

 Competitive salary package & meal vouchers; 

• The opportunity to work in a multi-cultural environment; 
• Private medical insurance; 
• Everything you want to read from Bookster; 
• Learning programs for your development; 
• Wellness activities for your wellbeing. 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.