Operations Supervisor

Are you a leader that can motivate others for a common goal? 
 
As an Operations Supervisor, you are part of the Operations team, the center of our business. 
Within the role you get the chance to be the administrator of multiple teams. You will work closely with team managers to ensure each team is operating to the highest standards for the client. You would be a company ambassador representing Conectys and the project. Above all you will get a chance to utilize your skills, learn, and build your career.   
 
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success. 

 
Within your role, you will: 

• Control, monitor the processes and perform verifications in different phases of the process of aligning the quality / performance of the activity of the coordinated personnel.
• Implement procedural changes and instructions regarding daily operations.
• Report daily the individual activities to the Project Manager.
• Inform the team daily about the results obtained (compared to SLAs) and motivate them to achieve and exceed them.
• Prepare team’s performance reports by collecting, analyzing and summarizing data and evaluate success in reaching project SLAs. Ensure timely completion of routine data gathering and reporting as requested Project Manager in several areas.
• Manage daily correction of deviations in terms of schedule change, unplanned absence and ensure appropriate work assignment to reach performance.
• Implement account operational frames, capacity planning and operating hours as agreed with the Project Manager.

What will make you successful in the role: 

• A C1 level of English (both written & spoken). 
• Min. 9 months of experience in a coordination role within the BPO sector or min. 3 years of experience in a coordination role.  
• Strong leadership, communication, negotiation and performance management skills. 
• Proficiency with Microsoft Office applications, especially in Excel. 

Sounds good? Find out what you can get: 

• Competitive salary package & meal vouchers.
• The opportunity to work in a multi-cultural environment.
• Private medical insurance.
• Everything you want to read from Bookster.
• Learning programs for your development.
• Wellness activities for your wellbeing. 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.