As a CS Representative, you will play a key role in delivering an exceptional customer experience. You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving.
With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.
Your responsibilities:
- Provide top-notch customer support via phone, email, or chat
- Understand customer needs and offer clear, effective solutions
- Handle inquiries and complaints with empathy and professionalism
- Follow predefined workflows and channel-specific procedures
- Participate in testing/launching/implementing new working products or tools
What will make you successful in the role:
- Min. C1 level of German, both written & spoken
- Min. B2 level of English, both written & spoken
- Proficiency with Microsoft Office applications, especially in Excel
- Friendly communication style, patience, and attention to detail
- Confident computer skills
Sounds good? Find out what you can get:
- 2000€ of signing bonus
- Global Exposure: Support an international client base and collaborate with diverse teams.
- Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
- Attractive location: Work from our modern, stylish office in the city center of Lisbon.
- Fresh start: A new project where your contributions are noticed.
- Developed Learning & Development program to support your growth.
We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.