As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.
You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.
With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.
Your responsibilities:
- Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
- Deliver an efficient and excellent customer service experience aligned with company standards.
- Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
- Manage and follow up diligently on inquiries and complaints from current and prospective clients.
- Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
- Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
- Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.
What will make you successful in the role:
- Previous experience in customer service or frontline support (live chat/email preferred).
- 2+ years of relevant experience is a strong advantage.
- Experience in fintech, financial services, or crypto trading is a plus.
- Strong numerical awareness with a keen eye for data, statistics, and detail.
- Fluency in English and Czech, both written and spoken, to effectively support the dedicated market.
- Genuine interest in developing long-term expertise and a career within the fintech/crypto trading industry.
- A collaborative, self-driven team player with a positive and proactive approach to customer support.
- Ability to handle customer requests calmly, efficiently, and with a solution-oriented mindset.
- Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage), on-site.
Sounds good? Find out what you can get:
- Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
- Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
- Global Exposure: Support an international client base and collaborate with diverse teams.
- Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
- Attractive location: Work from our modern, stylish office in the city center of Lisbon.
- Fresh start: A new project where your contributions are noticed.
We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.