Job Archives

Istanbul, Turkey
Posted 1 year ago

Do you see yourself as a caretaker? Are you a people person and can manage a team?

As a Team Manager, you are part of the Operations team, the center of our business.
Within the role you get the chance to be the caretaker of a team of agents. You will coordinate your team with other Team Mangers of the project to achieve positive results for a client. Best of all, you will get a chance to hone your skills, learn, and build your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

  • Coordinate day-to-day activities within your team;
  • Provide guidance to your team members, by responding to their needs, and identifying areas of improvement, training needs;
  • Define and manage tasks, roles, and responsibilities of your team members for them to meet/exceed the SLAs agreed with our clients;
  • Supervise the performance of your team, identifying ways to work more effectively;
  • Report the overall performance of your team and suggest possible areas of improvement;
  • Lead by example and help your team achieve its full potential;

What will make you successful for the role:

  • A C1 level of English Language (both written & spoken)
  • Min. 1 year of Team Manager experience, preferably in the BPO industry
  • Excellent command of Microsoft Office tools (especially Excel)
  • Good communication and leadership skills;
  • Ability to adjust your frame of thinking and quickly change priorities to meet deadlines;
  • Proactivity, driven to suggest and implement quality;
  • Be available to work from the office %100 from the start;

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers
  • The opportunity to work in a multi-cultural environment
  • Private medical insurance
  • Learning programs for your development
  • Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Do you see yourself as a caretaker? Are you a people person and can manage a team? As a Team Manager, you are part of the Operations team, the center of our business.Within the role you get the chance...

Istanbul, Turkey
Posted 1 year ago

Are you a leader that can motivate others for a common goal?

As an Operations Supervisor, you are part of the Operations team, the center of our business.
Within the role you get the chance to be the administrator of multiple teams. You will work closely with team managers to ensure each team is operating to the highest standards for the client. You would be a company ambassador representing Conectys and the project. Above all you will get a chance to utilize your skills, learn, and build your career. 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

  • Manage daily correction of deviations in terms of schedule change, unplanned absence and ensures appropriate work assignment to reach performance;
  • Implement account operational frames, capacity planning and operating hours as agreed with Project Manager;
  • Disseminate process related information to the team and ensure team members are compliant with both Conectys and Client processes and policies;
  • Collaborate with stakeholders and supports departments to ensure compliance with company policies and legal requirements at team level;
  • Plan own activities as well as those of the coordinated staff with responsibility, adaptability, and receptivity by taking into consideration the individual needs of their staff, depending on the assigned responsibilities and the general action plan;
  • Regularly monitor the progress achieved towards the proposed objectives and writes regular reports to clients and hierarchical superiors in compliance with the data provided in the contracts and in accordance with Conectys standards and objectives;
  • Identify weaknesses, risks, and problems, seeks, identifies and implements prevention and recovery strategies;

What will make you successful for the role:

  • A C1 level of English Language (both written & spoken);
  • University Graduate;
  • Min. 6 months of experience in a coordination role within BPO sector or min. 3 years of experience in a coordination role;
  • Strong leadership, communication, and negotiation skills;
  • Proficiency with Microsoft Office applications, especially in Excel;
  • Experience in feedback delivery, training, and development of training materials;
  • Be available to work from the office %100 from the start;

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers
  • The opportunity to work in a multi-cultural environment
  • Private medical insurance
  • Learning programs for your development
  • Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you a leader that can motivate others for a common goal? As an Operations Supervisor, you are part of the Operations team, the center of our business.Within the role you get the chance to be the a...

Istanbul, Turkey
Posted 1 year ago

Are you acing German language and want to make the online space a safe one?

As a Content Moderator you are part of the Operations team, the center of our business.

Within the role you get the chance to leave your mark through reviewing the user-generated contents and thus ensuring the safety of online platforms and compliance to applicable regulations. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

  • Moderate social media content (videos, images, reviews submitted by users);
  • Identify and escalate potential errors in the application used for moderating content;
  • Participate in testing, launching, or implementing new products and working tools;
  • Make suggestions to improve policies and procedures;
  • Send daily activity reports;

What will make you successful for the role:

  • A C1 level of German Language (both written & spoken);
  • A B2 level of English (both written & spoken);
  • Attention to details and “willing-to-help” attitude;
  • Ability to take initiative and identify innovative solutions for different issues;
  • Excellent computer skills;
  • Willingness to work in 24/7 schedule in 3 shifts pattern;
  • Be available to work from the office %100 from the start;

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers
  • The opportunity to work in a multi-cultural environment
  • Private medical insurance
  • Learning programs for your development
  • Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you acing German language and want to make the online space a safe one? As a Content Moderator you are part of the Operations team, the center of our business. Within the role you get the chance t...

Istanbul, Turkey
Posted 1 year ago

Are you acing Arabic language and want to make the online space a safe one?

As a Content Moderator you are part of the Operations team, the center of our business.

Within the role you get the chance to leave your mark through reviewing the user-generated contents and thus ensuring the safety of online platforms and compliance to applicable regulations. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

  • Moderate social media content (videos, images, reviews submitted by users);
  • Identify and escalate potential errors in the application used for moderating content;
  • Participate in testing, launching, or implementing new products and working tools;
  • Make suggestions to improve policies and procedures;
  • Send daily activity reports;

What will make you successful for the role:

  • A C1 level of Arabic Language (both written & spoken);
  • A B2 level of English (both written & spoken);
  • Attention to details and “willing-to-help” attitude;
  • Ability to take initiative and identify innovative solutions for different issues;
  • Excellent computer skills;
  • Willingness to work in 24/7 schedule in 3 shifts pattern.;
  • Be available to work from the office %100 from the start;

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers
  • The opportunity to work in a multi-cultural environment
  • Private medical insurance
  • Learning programs for your development
  • Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Are you acing Arabic language and want to make the online space a safe one? As a Content Moderator you are part of the Operations team, the center of our business. Within the role you get the chance t...

Istanbul, Turkey
Posted 1 year ago

Are you a HR Expert who is a star when it comes to enriching and improving processes and can manage a team? 

As a Senior HR Admin Expert, you are part of the HR team, the heart of our business. Within the role you get a chance to organize, analyze, refine and improve Conectys HR at a local level. You will be the key part when it comes to improving recruitment process, cater HR documents, and support departments at a local level. Above all, you will get a chance to utilize your skills, learn, and build your career. 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOS on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

Within your role, you will: 

  • As Senior Expert on HRA related legal and competitive enviroment offer supports, to all stakeholders where necessary and ensures deliver timely&accurate HRA operations; 
  • Adapts global HRA related 4Ps to continuously optimize local HRA efficiently&effectiveness; 
  • Manages local HRA team and vendors to achieve HRA goals and objectives by developing skills and level of knowledge; 
  • Ensures local efficient personnel support services, by leading the team in executing main HRA processes and protocols in 100% adherence to procedures; 
  • Participates in the elaboration, content analysis and reporting of working procedures, regarding the main human resources activities, in order to ensure optimization and legal compliance; 

What will make you successful for the role:  

  • C1 level of English (both written & spoken); 
  • Located in İstanbul; 
  • Min. 4 years of HR experience, specifically on labor law, benefits, payroll and ISKUR processes; 
  • Excellent command of Excel, and rest of the Microsoft Office apps; 
  • Good communication as well as team management skills; 
  • Analytical skills – able to analyze and visualize data; 

Sounds good? Find out what you can get:  

  • Competitive salary package & meal vouchers 
  • The opportunity to work in a multi-cultural environment 
  • Private medical insurance 
  • Learning programs for your development 
  • Wellness activities for your wellbeing 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background. 

Are you a HR Expert who is a star when it comes to enriching and improving processes and can manage a team?  As a Senior HR Admin Expert, you are part of the HR team, the heart of our business. Withi...

Istanbul, Turkey
Posted 1 year ago

Are you a people person? Do you feel like you could be a company ambassador? 

As a Mass Recruiter, you are part of the HR team, the heart of our business. Within the role, you get the chance to be an ambassador for Conectys and see Conectys grow. You will lead the recruitment process for our many projects, at a local level. Above all, you will get a chance to grow, learn, and build your career. 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys, we work together to support each other in a common interest, making our customer’s success our own success. 

Within your role, you will: 

  • Source and recruit candidates by using databases, kariyer.net, LinkedIn or social media, etc. 

  • Screen candidates’ resumes and job applications. 

  • Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule. 

  • Assess applicants’ relevant knowledge, skills, soft skills, experience, and aptitudes. 

  • Follow up with new employees in order to become fully integrated. 

  • Act as a point of contact and build influential candidate relationships during the selection process. 

What will make you successful in the role:  

  • C1 level of English (both written & spoken); 

  • 1 year of HR or recruitment experience 

  • Bachelor Degree; 

  • Located in İstanbul; 

  • Good command of general PC operating skills and Office apps knowledge,  

  • Excellent communication skills; 

  • Detail-oriented, analytical skills – able to analyze and visualize data; 

Sounds goodFind out what you can get 

  • Competitive salary package & meal vouchers 

  • The opportunity to work in a multicultural environment 

  • Private medical insurance 

  • Learning programs for your development 

  • Wellness activities for your wellbeing 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background. 

Are you a people person? Do you feel like you could be a company ambassador?  As a Mass Recruiter, you are part of the HR team, the heart of our business. Within the role, you get the chance to be an...

Istanbul, Turkey
Posted 1 year ago

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

Within your role, you will: 

  • Coordinate the team and is responsible for completing all activities within the assigned projects, ensuring that customer requirements are met by the team;
  • Update daily progress in related reports and monitoring carrying out activities following the agreed plan/strategy;
  • Ensure the circulation of information within the project (including to clients) and to other Conectys projects/teams/departments;
  • Perform all tasks assigned/designated by superiors following the law and his professional training according to the prioritization established by superiors and within the designated deadlines;
  • Monitor and evaluate training sessions’ effectiveness, success and ROI periodically and report on them;
  • Prepare operational quality & training analyses for the projects coordinated and as required by the direct manager;
  • Perform Internal Audits/measurement and evaluation when required for the QA Analysts & Trainers and makes recommendations for continuing education of staff based on audit findings;

What will make you successful for the role: 

  • A C1 level of English Language (both written & spoken); 
  • Excellent command of Microsoft Office tools (especially Excel);
  • Previous Customer Service / Customer Support experience – minimum 1 year of previous experience;
  • Minimum: 1 year experience in coordinating quality & training teams/processes in a BPO environment;
  • Optimum: 6 months experience in coordinating quality & training teams/processes in a CM environment;
  • Methodological knowledge specific to pedagogy (presentation and rhetoric);
  • Experience in, training, and development of training materials – minimum 1 year of previous experience;
  • Be available to work from the office %100 from the start; 

Sounds good? Find out what you can get: 

  • Competitive salary package & meal vouchers
  • The opportunity to work in a multi-cultural environment
  • Private medical insurance
  • Learning programs for your development
  • Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer El...

Istanbul, Turkey
Posted 1 year ago

Are you a result driven person? Have you previously coordinated a project?

As a Operations Manager, you are part of the Operations team, the center of our business. Within the role you get the chance to be the administrator of a project. You will work closely with Operation Managers and Team Managers to ensure the project is operating to the highest standards for the client. You would be a company ambassador representing Conectys and the project. Above all you will get a chance to utilize your skills, learn, and leave lasting effects on a project.

With over 4000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

  • Plan, organize, prioritize, coordinate all the activities within the assigned project(s) and the active staff within them, ensuring a link between the project team and the client’s requirements
  • Facilitate the adoption of the Conectys values system at the account level
  • Track emerging trends in outsourcing and client’s industry to ensure process improvement
  • Develop and ensure the maintenance of a valid project management methodology, appropriate tools, and processes for effective management
  • Monitor and coordinate the implementation of actions and processes throughout the life cycle of the project
  • Facilitate communication with project(s) partners and complies with contractual obligations arising from partnership agreements
  • Gather information about the news and trends both in the industry where the customer is active

What will make you successful for the role:

  • A minimum C1 level of English (both written & spoken)
  • University Graduate
  • Min. 6 months of experience in a coordination role within BPO sector or min. 3 years of experience in a coordination role
  • Experience in BPO companies would be a plus for a minimum of 2 years
  • Methodological knowledge specific to pedagogy (presentation and rhetoric)
  • Experience in feedback delivery, training, and development of training materials
  • Knowledge of principles related to education, training, assessment, and motivational theories

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers
  • The opportunity to work in a multicultural environment
  • Private medical insurance
  • Learning programs for your development
  • Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background.

Are you a result driven person? Have you previously coordinated a project? As a Operations Manager, you are part of the Operations team, the center of our business. Within the role you get the chance ...