Workforce Management Planner Expert (Php15K Relocation Package)

Do you feel like you’re a spreadsheet and dashboard wizard? Are you a seasoned scheduler and forecaster? The WFM Planner Expert will ensure that resources are managed efficiently and effectively in order to optimize the use of resources to achieve performance targets: determine resource requirements for all campaigns and lines of businesses dealing with customer […]

Workforce Management Planner Junior

Do you the flair for dashboards and analytics? Are you an experienced scheduler? The WFM Planner Junior will ensure that resources are managed efficiently and effectively in order to optimize the use of resources to achieve performance targets: determine resource requirements for all campaigns and lines of businesses dealing with customer contacts, ensuring that shifts […]

Operations Supervisor

Are you a superb business operations strategist? Do you excel as a leadership performance development coach? The Operations Supervisor coordinates the daily activities carried out within the projects he works with and is responsible for the continuous and efficient implementation and improvement of all assigned project activities and subordinated staff in order to achieve the […]

Expert WFM Real-Time Analyst (Php15K Relocation Package)

Do you have a hawk-eye for details? Are you the type who could work with numbers, even for long hours? The Real Time Analyst is responsible for intraday performance management to ensure that schedules are respected; service level target met; occupancy and utilization achievement; optimize staffing levels and align to current call volume and pattern. She/He is […]

Local Quality and Training Manager (Php50K Sign-on Bonus & Php15K Relocation Package)

Are you a champion of learning and business excellence? Have you lead teams of thinkers, educators and innovators? The Local Quality and Training Manager designs, formulates global standards, ensures cross-pollination and monitors the adherence to global standards, global processes and procedures, providing support to projects/accounts from the planning phase, transition phase, prior and post go live, respecting […]