Seller Onboarding Associate with German - Social Media Shop

About the role

Help Sellers Go Live – Turn Conversations into Opportunities!

Join the team supporting one of the world’s fastest-growing social commerce marketplaces as it brings new business owners onto its platform across Europe. You will be the friendly, knowledgeable voice that guides sellers from their first conversation to their first sale.

Aa a Seller Onboarding Associate you’ll reach out to prospective sellers, explain the benefits of the platform in simple terms, and guide them until their registration is complete. You’ll work with a German-speaking team with a clear process, approved scripts, and modern AI tools that help you find answers fast. Full training is included.

At Conectys, we are not your typical BPO – we are rewriting the playbook for customer experience, content moderation, data annotation, and digital operations. We combine human empathy and expertise with next-generation technology and AI-powered tools to help global brands deliver smarter, faster, and more scalable services.

What you will do

What you’ll do:

Contact potential sellers by phone and email, confirm the right business contact, and explain how the platform can help their business grow
Qualify leads, understand the seller’s business type, product range, existing online presence, and level of interest
Follow up on registrations, send reminders, and help sellers complete each onboarding step
Collect and recover missing documents so sellers can go live
Investigate onboarding blockers using AI tools and internal knowledge bases, propose a solution, and escalate to the right team when needed
Keep records accurate and up to date in our CRM and internal tools
Share what you learn from seller conversations to help improve our approach

What we look for

What we’re looking for:

At least C1 level ofGerman and a B2 level in English (written and spoken).
Previous experience in customer support / call center (sales background, e-commerce, marketplaces, or seller onboarding experience is a plus)
Confident and friendly on the phone, with the skills to build trust quickly
Persistence and a results mindset: you are motivated by seeing a seller complete onboarding, not just by the number of calls you make
Strong attention to detail and discipline in following up and following processes
Comfortable with CRM tools, spreadsheets, and AI tools, and able to check AI-generated answers against official documentation
Good judgement on when to solve a problem yourself and when to escalate it

What we offer

What do we offer:

Competitive salary package with a performance-based bonus
Onboarding Completion bonus (after first 3 months for Top Performers)
Included training before you start working with sellers
Private medical subscription & meal vouchers
Everything you want to read from Bookster
Learning programs for your development
Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

At Conectys, you are more than a job title. You are part of a global team that helps leading brands connect with their customers, navigate change, and deliver meaningful outcomes. We create an environment where people continuously learn, embrace new technologies, and build rewarding careers while feeling supported, valued, and included.

At Conectys, we take pride in our commitment to diversity, equity & inclusion, as we believe it adds value to our organization and enriches each of our lives.

We are committed to creating an inclusive workplace where everyone is treated fairly and with respect, regardless of race, ethnicity, gender, religion or belief, sexual orientation, family or caregiving responsibilities, age, disability, or background. We welcome talent from all backgrounds and are dedicated to providing equal opportunities for all.

Seller Onboarding Associate with German – Social Media Shop

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