Are you someone who’s naturally friendly, positive, and enjoys helping others? Are you fluent in French? If so, we’d love to meet you!
- At Conectys, you’ll join a supportive and international team where your voice matters, your ideas count, and your growth is part of our success. As a Customer Support Representative, you’ll be at the heart of what we do—helping customers get the answers and support they need while enjoying the journey of professional development.
Your responsibilities
- Provide top-notch customer support via phone, email, or chat for the customers of a known smartphone brand
- Understand customer needs and offer clear, effective solutions
- Handle inquiries and complaints with empathy and professionalism
- Follow predefined workflows and channel-specific procedures
- Participate in testing/launching/implementing new working products or tools
Our requirements
- French (B2/C1) – spoken and written
- English (B2) – enough to collaborate with your teammates
- Confident computer skills – including Microsoft Office
- You’re a regular smartphone user
- Ability to learn new tools, systems, and product knowledge
- Friendly communication style, patience, and attention to detail
Optional
- Passion for mobile technology and gadgets
- Experience providing support via phone, email, and chat
- Ability to remain calm and professional in challenging situations
- Customer-first mindset and positive attitude
What we offer
- Competitive salary + meal vouchers
- Extensive training to help you onboard
- Work from our modern, stylish office in Stary Browar, Poznań
- Small, friendly team where your contributions are noticed
- International exposure and collaboration with distributed, multicultural teams
- Relax in our chillout zone with table football, Nintendo, and more
- Private medical insurance to keep you covered
- Vacation allowance, Holiday bonuses, and other perks from our Social Fund
- Peer recognition program to celebrate your hard work
- Learning & development programs to help you grow
- Access to Multisport Plus card for fitness and wellness
Diversity Matters:
We celebrate our differences and are proud to be an inclusive employer. No matter your background, you’re welcome here.