Conectys
Posted 4 weeks ago
As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing CV creation platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.
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You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.
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Your responsibilities:
- Support clients via phone, chat and email, ensuring a high-quality customer experience.
- Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
- Manage and follow up on customer inquiries and complaints efficiently.
- Identify and escalate operational issues, discrepancies, or potential risks to management.
- Gather customer insights and contribute to process and service improvements.
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What will make you successful in the role:
- Min. C1 level of Polish, both written and spoken.
- Min. B2 level of English, both written and spoken.
- Strong attention to detail with confidence working with numbers and data.
- Customer-focused, proactive team player with solid communication skills.
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For the reasons of compliance, we are looking for freelancers outside of Poland
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Details:
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- Work type: Full-time (40h/week)
- Working model: Remote
- Schedule: Monday – Friday
- Shift: 9:00 – 18:00 GMT+2 (flexible)