WFM Supervisor

Iloilo, Philippines
Posted 2 months ago

You come with:

  • At least three years of experience in Real-Time Management in the BPO or Shared Services setting. Experience in Scheduling, Resource Planning, and Forecasting is preferred but not required.
  • WFM Supervisory experience in the BPO or Shared Services setting is highly preferred but not required
  • College level at least
  • Advanced MS Excel skills
  • Very good analytical and governance skills
  • CEFR Level of C1 is preferred, but B2 will do.

 

Your day in Conectys:

  • Setting, implementing and monitoring Conectys Business Frame on Workforce Management
  • Identify and drive continuous improvement initiatives to improve WFM performance at company level
  • Design, implement and deliver training to enhance employee’s work performance
  • Lead WFM specialist to ensure optimum accuracy and efficiency is achieved in all required deliverables
  • Implement team operational frame, capacity planning and operating hours as agreed with WFM Manager and account management

 

We have for you:

  • Competitive compensation and benefits
  • Clear career path and growth opportunities
  • A culture of diversity, inclusion, and collaboration

To apply now, please fill in the form bellow

 
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