WFM Senior RTA

Davao, Philippines
Posted 6 months ago

You come with:

  • A C1 English spoken level and B2 English written level
  • At least 1 year of experience in WFM.
  • Knows the basic and advance concepts of Real-Time Management.
  • Advanced MS Excel Skills

Your day in Conectys:

  • Queue Monitoring.
  • Agent Monitoring.
  • Responsible in assigning work (calls, SM, emails, chat,etc) to agents and ensure.
  • Handle complicated reports.
  • Provide analysis on staffing and SLAs.
  • Reforecast within the day data.
  • Shift POC for any WFM-RTA-related concern and provide guidance and consultancy to juniors WFM-RTAs.

We have for you:

  • Attractive salary
  • Annual Leaves
  • Annual Salary Increase

To apply now, please fill in the form bellow

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