WFM Senior Planner

Davao, Philippines
Posted 5 months ago

You come with:

  • High Microsoft Excel Knowledge;
  • Bachelor’s Degree
  • English Proficiency should be C1 in both written and spoken
  • Very analytical, structured thinking;
  • 1 year experience in WFM Planner(junior) position or at least 5 years in WFM
  • Knowledge in the WFM theories and best practices and/or Data Management

Your day in Conectys:

  • Accurately prepares forecasts for call & non-call workloads and resources, monitoring drivers against business change & developing models to improve accuracy:
  • Schedule resources/agents in order to maximize SLA performance and ensure labor law of each location is followed.
  • Creates and manages shift schedules and other activities for the employees handling contacts with the compliance of the Labor rules of each site supported;
  • Presents the Plan to internal Operations Leaders and open for revision if needed;

We come with:

  • Attractive salary
  • Quarterly Performance Bonus; Annual Salary Increase
  • Private Medical Insurance; Annual Leaves; other company benefits and discounts;

 

To apply now, please fill in the form bellow

 
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