WFM Expert Real-Time Analyst

Iloilo, Philippines
Posted 2 months ago

You come with:

  • A B2 English spoken level andEnglish written level
  • Must have at least a year of experience in Real-Time Analysis (RTA) or Real-Time Monitoring.
  • Must be highly proficient in MS Excel functions, such as, but not limited to mathematical formulas, statistical formulas, creation of Pivot tables, etc.

Your day in Conectys:

  • Queue Monitoring.
  • Agent Monitoring.
  • Responsible in assigning work (calls, SM, emails, chat,etc) to agents and ensure.
  • Handle complicated reports.
  • Provide analysis on staffing and SLAs.
  • Reforecast within the day data.
  • Shift POC for any WFM-RTA-related concern and provide guidance and consultancy to juniors WFM-RTAs.

We come with:

  • Attractive salary
  • Quarterly Performance Bonus;
  • Annual Salary Increase
  • Private Medical Insurance;
  • Annual Leaves;
  • Flexible schedule
  • Must be willing to work onsite in Iloilo City.

To apply now, please fill in the form bellow

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