You come with:
- A B2 English spoken level andEnglish written level
- Must have at least a year of experience in Real-Time Analysis (RTA) or Real-Time Monitoring.
- Must be highly proficient in MS Excel functions, such as, but not limited to mathematical formulas, statistical formulas, creation of Pivot tables, etc.
Your day in Conectys:
- Queue Monitoring.
- Agent Monitoring.
- Responsible in assigning work (calls, SM, emails, chat,etc) to agents and ensure.
- Handle complicated reports.
- Provide analysis on staffing and SLAs.
- Reforecast within the day data.
- Shift POC for any WFM-RTA-related concern and provide guidance and consultancy to juniors WFM-RTAs.
We come with:
- Attractive salary
- Quarterly Performance Bonus;
- Annual Salary Increase
- Private Medical Insurance;
- Annual Leaves;
- Flexible schedule
- Must be willing to work onsite in Iloilo City.