Site Delivery Manager with English

Colombia
Posted 4 months ago

You come with: 

  • English (speaking, reading and writing skills) – C1 (Europen Framework of Languages);
  • 5 years experience in strong OPS BPO background;
  • Experience in discussing Design and Implementation of Business;
  • Proficiency in Operations Management: performance management, quality, training, WFM, operations forecasting and reporting;
  • Microsoft Office Suit knowledge;
  • Highly Strategic planning and knowledge to manage the Site/Region;
  • Multiple major accounts experience in BPO;

Your day in Conectys: 

  • You will secure delivery of Conectys business results, targets and KPIs in the managed site;
  • You will secure implementation of Conectys policies, processes, procedures and strategic / tactical / action plans in the Delivery Site under his/her management;
  • You will support business forecasting and reporting for the managed site;
  • You will liaise with peers in other departments (PMIO, HR, IT, Facility, Legal, Finance, Sales and Marketing) and operations teams (Global Operations Support Center, other Delivery sites in the region) to support Conectys Strategic Planning design and its implementation in the managed site;
  • You will secure the competitive position of Conectys in the managed site by continuously scouting the local market to identify solutions for increase competitiveness in the location; secures bidirectional communication with peers in order to capitalize on such solutions;
  • You will represent Conectys in front of clients, prospects, governmental bodies in relation with Conectys operations in the managed site;
  • You will direct the day to day operational management of the site, applying as required a hands-on approach to producing solutions to strategic, technical, commercial, operational and personnel related challenges;

We come with:

  • An attractive salary and performance bonuses;
  • Meal allowance, private medical insurance and other benefits;
  • A professional work environment in a fast-growing company;
  • Career development path;
  • International career opportunities;

To apply now, please fill in the form bellow

 
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