Senior Technical Customer Support Representative with Polish and English

Poznan, Poland
Posted 4 weeks ago

Are you a “tech-savvy” person who speaks fluent Polish and English? If yes, are you ready to turn these skills into a career?

As a Senior Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer-focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

  • Respond to customers or first-line support queries/issues via ticketing systems.
  • Assist the first-line support team members with processes, use of support tools, and required information needed to submit tickets.
  • After identifying the issue, you will resolve the issue using available systems, escalate to the relevant team as and when necessary, or talk the first-line support staff and/or customer through the required steps to resolution.
  • Update the ticketing systems, ensuring all notes, progress, and required actions have been input promptly and accurately.
  • Follow-up on resolved tickets.
  • Provide the next step for customers so the first-line support team can finalize the communication in the ticket.
  • Resolutions and investigations will require the use of multiple systems and an understanding of scenarios.
  • Identify any recurring technical issues and any training or documentation requirements.
  • Continuously improve knowledge and understanding of site functionality and support tools used by support teams.

What will make you successful for the role:

  • A C1 level of Polish & English (both written & spoken);
  • Prior experience within a support-focused role preferred, ideally dealing with a technical product or service;
  • Good attention to detail with well-developed problem-solving skills;
  • Strong communication skills, both written and verbal;
  • Strong customer service approach and team player;
  • Ability to work in a dynamic work environment;
  • Jira experience is a plus;
  • Experience or interest in analysis is a plus;
  • Experience or interest in coaching or training is a plus.

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers
  • The opportunity to work in a multicultural environment
  • Flexible working schedule 
  • Private medical insurance
  • Access to Multisport card
  • Learning programs for your development
  • Wellness activities for your wellbeing

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

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