Quality Analyst with Polish

Lisbon, Portugal
Posted 2 months ago

You come with:

· Minimum High School Diploma

· Advanced English and Polish language – written and spoken (C1 level)

· Minimum 1-year experience performing quality tasks, preferably in a BPO environment

· Excellent verbal, written, and interpersonal communication skills

· Outstanding customer service skills, proactivity, and dedication to providing exceptional service

· Availability to work 24/7 shifts

· Residence in Lisbon area

Your Day in Conectys:

· You will provide quality verification activity in accordance with the company

· You will provide a quality verification process and project requirements

· You will provide quality inconsistencies identification, and implementation of measures for remedial and improvement whenever necessary

· You will provide creation and development of quality reports, analyses, and implements improvement opportunities as requested and agreed with management, within the deadlines agreed

· You will escalate to the higher management of any inconsistencies found at a quality level and suggestion of improvement approaches

· You will provide quality feedback and coaching sessions with required follow up actions

· You will provide development and implementation of quality-related training on topics meant to assure adherence to process and product knowledge and assure improvement

We have for you:

· Content moderation and soft skills initial and continuous training;

· Product-specific training on tools, processes, and procedures used by the project;

· Career growth across different departments;

· Lisbon City Center – Roma Areeiro;

· Private health insurance as of the 7th-month contract;

· 2 weeks training from the office/Lisbon;

· Meal allowance paid by card.

To apply now, please fill in the form bellow

 
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