Quality Analyst with French

Lisbon, Portugal
Posted 2 months ago

Looking for a Quality challenge?

Conectys is one of the fastest growing BPO’s in the market, with over 3000 employees across many locations worldwide, offering multilingual outsourcing services to customers in the Gaming Entertainment, Electronics and Healthcare industries.

Here we will work together on a great multicultural environment in many fields of customer success. Making our customer success your success.

Your Mission:

  • Acting as a bridge between our Content Moderators and the Clients.
  • Coaching teams and suggesting improvement opportunities.
  • Building reports based on the quality performance in different phases of the moderation process.
  • Develop action plans based on periodical root cause analysis.
  • Participating in weekly calibrating sessions to ensure consistency.

Your Skills:

  • At least 6 months as a Quality Analyst or related work experience.
  • Fluent level of French and English language.
  • Multitasking skills.
  • Take initiative. Help others improve. Problem solver.
  • Availability for flexible schedules

Our offer:

  • Competitive salary package (Base salary + Language Bonus + Performance Bonus + Meal Allowance)
  • Great work/life balance
  • Hybrid work Policy
  • Multi-cultural and Teamwork environment
  • Benefits package (Private Medical Insurance, Gym & Fitness Protocol, Benefits Discount Platform)

Everyone is welcome at Conectys.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

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