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As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing CV creation platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.
You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.
At Conectys, we’re not your typical BPO we’re rewriting the playbook. Our blend of next-gen AI, CX management, content moderation, and data annotation powers some of the hottest industries on the planet: Social Media, Streaming, Technology, Retail & eCommerce, Gaming, Autonomous Cars, Healthcare, and more.
What will make you successful for the role:
- A B2 level of English Language (both written & spoken);
- A C1 level of Italian Language (both written & spoken)
- Curiosity, always looking for solutions;
- Attention to detail and “willing-to-help” attitude;
- Excellent computer skills;
Within your role, you will:
- Work office based, One Cotroceni Park, Bucharest
- Offer technical support via phone, e-mail or chat;
- Answer & solve customers’ inquiries & complaints by offering an accurate solution;
- Follow predefined workflows & handle issues specific to each communication channel;
- Respond to all customers inquiries within given timescales and efficiently meet deadlines;
- Take, register & solve notifications or complaints;
- Update the database with all the details about each customer interaction;
- Participate in testing/launching/implementing new working products or tools.
Sounds good? Find out what you can get:
- Competitive salary package & meal vouchers;
- The opportunity to work in a multi-cultural environment;
- Private medical insurance;
- Everything you want to read from Bookster;
- Learning programs for your development;
- Wellness activities for your wellbeing.
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.
As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing CV creation platform. You will be at the frontline of customer inter...
Who We Are:
At Conectys, we’re turning the page from Business Process Outsourcing to Business Transformation Outsourcing. The result: elastic, lightning-fast and cost-efficient CX, Trust & Safety compliance, Data Annotation & Labeling, and Content Moderation. Business transformation goes beyond adding headcount in outsourcing with our four‑talent engine that is designed to transform business operations in a more agile, intelligent and cutting‑edge way. Conectys is human expertise and native technology, working in seamless harmony and driving business growth
As part of our 2026 transformation plan, we are launching a Gig platform and we are looking for a Product Manager who will help us build and scale it into a world-class product.
The Role:
As a Product Manager, you will be responsible for building and evolving our gig platform, ensuring it delivers value to both clients and gig workers. You will focus on product strategy, feature development, and user experience, working closely with engineering, operations, and business stakeholders.
What You’ll Do:
- Define and drive the product vision, roadmap, and priorities
- Translate business goals into clear product requirements and KPIs
- Design and optimize core platform features (e.g. onboarding, matching, task flows, quality systems)
- Improve user experience for both clients and gig workers
- Work closely with Engineering, Operations, and Business teams to deliver scalable solutions
- Analyze platform data (conversion, engagement, retention) and continuously optimize performance
- Act as the voice of the user (both gig workers and clients)
What You’ll Own:
🎯 Product roadmap & feature development
📊 Platform performance (conversion, engagement, retention)
⚙️ Core product flows (onboarding, matching, workflows, quality)
📈 Product-driven growth and optimization
What You Bring:
- 5+ years of experience in Product Management
- Experience working on digital platforms (ideally gig platforms, or alternatively marketplaces / two-sided platforms)
- Proven track record of building or scaling products
- Strong analytical skills and experience working with data
- Ability to work in ambiguous, fast-paced environments
- Strong stakeholder management and communication skills
Nice to have:
- Experience in gig economy / crowdsourcing
- Familiarity with AI-driven products, automation, or data platforms
Why You’ll Love It:
🌍 Remote-first environment with global exposure
🚀 Opportunity to build a product from an early stage
🎯 High ownership and real impact on business outcomes
🎉 Fast-paced, entrepreneurial culture
Who We Are: At Conectys, we’re turning the page from Business Process Outsourcing to Business Transformation Outsourcing. The result: elastic, lightning-fast and cost-efficient CX, Trust & Saf...
Who We Are:
At Conectys, we’re turning the page from Business Process Outsourcing to Business Transformation Outsourcing. The result: elastic, lightning-fast and cost-efficient CX, Trust & Safety compliance, Data Annotation & Labeling, and Content Moderation. Business transformation goes beyond adding headcount in outsourcing with our four‑talent engine that is designed to transform business operations in a more agile, intelligent and cutting‑edge way. Conectys is human expertise and native technology, working in seamless harmony and driving business growth
As part of our transformation, we are launching a Gig platform and looking for a Business Development Manager to drive client acquisition and commercial growth.
The Role:
As a Business Development Manager, you will be responsible for bringing clients to the platform and building revenue streams. You will define and execute the go-to-market strategy, engage with potential clients, and position our platform as a scalable solution for flexible workforce needs.
What You’ll Do:
- Identify and acquire new clients for the gig platform
- Build and execute go-to-market strategy
- Develop strong value propositions tailored to different industries
- Lead the full sales cycle: from lead generation to closing deals
- Work closely with Product and Operations to align offering with client needs
- Gather market feedback and influence product direction
- Build long-term relationships with key clients
What You’ll Own:
💰 Revenue generation and pipeline development
📈 Go-to-market strategy and execution
🤝 Client acquisition and relationship management
🧩 Commercial input into product and offering
What You Bring:
- 5+ years of experience in Business Development / Sales
- Strong client-facing experience and track record of closing deals
- Experience in:
- BPO / outsourcing / CX / operations services (preferred), OR
- digital platforms / marketplace environments
- Strong commercial mindset and ability to translate client needs into solutions
- Experience working in fast-paced, international environments
Nice to have:
- Experience with Gig economy / crowdsourcing models
- Existing network in relevant industries
Why You’ll Love It:
🌍 Remote-first environment with global exposure
🚀 Opportunity to build a new business line from the ground up
💰 Direct impact on revenue and growth
🎯 High ownership and visibility
Who We Are: At Conectys, we’re turning the page from Business Process Outsourcing to Business Transformation Outsourcing. The result: elastic, lightning-fast and cost-efficient CX, Trust & Saf...
- Support clients via phone, chat and email, ensuring a high-quality customer experience.
- Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
- Manage and follow up on customer inquiries and complaints efficiently.
- Identify and escalate operational issues, discrepancies, or potential risks to management.
- Gather customer insights and contribute to process and service improvements.
- Min. C1 level of Polish, both written and spoken.
- Min. B2 level of English, both written and spoken.
- Strong attention to detail with confidence working with numbers and data.
- Customer-focused, proactive team player with solid communication skills.
- Work type: Full-time (40h/week)
- Working model: Remote
- Schedule: Monday - Friday
- Shift: 9:00 - 18:00 GMT+2 (flexible)
As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing CV creation platform. You will be at the frontline of customer intera...