Local Quality & Training Coordinator

Bucharest, Romania
Posted 2 months ago

As a Local Operations Quality & Training Coordinator, you will provide quality & training support to projects from the planning phase to project completion, you will also make sure that the contractual obligations are respected and that the services delivered meets both customer requirements and the company standards. Best of all, you will get a chance to hone your skills, learn, and build your career.  

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success 

Within your role, you will: 

  • Coordinate the assigned team and you will be responsible for completing all activities within the assigned projects, ensuring that customer requirements are met by the team; 
  • Update daily the progress in related reports and monitoring carrying out activities following the agreed plan/strategy;  
  • Ensure the circulation of information within the project (including to clients);  
  • Monitor and evaluate the training sessions’ effectiveness, success periodically; 
  •  Prepares operational quality & training analyses for the projects coordinated; 
  • Work with account managers to address quality and learning issues, instruction problems; 

What will make you successful for the role:   

  • A C1 level of English (both written & spoken)  
  • Min. 1 year of experience as a Quality Assurance Analyst 
  • Coordination experience nice to have; 
  • Curiosity, always looking for solutions; 
  • Attention to detail and “willing-to-help” attitude; 
  • Excellent command of Microsoft Office tools 
  • Good communication and leadership skills 
  • Be available to work from the office %100 from the start; 

 

Sounds good? Find out what you can get:   

  • Competitive salary package & meal vouchers 
  • The opportunity to work in a multi-cultural environment 
  • Private medical insurance 
  • Learning programs for your development 
  • Wellness activities for your wellbeing 

  

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

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