Local Operations Quality Assurance & Project Training Coordinator

Iloilo, Philippines
Posted 1 month ago

Are you passionate about bringing people to their highest potential?

The Local Operations Quality Assurance & Project Training Coordinator provides quality and training support to projects from the planning phase to project completion, respecting the obligations contracts arising from partnership agreements and ensuring that the services delivered meet both customer requirements and Conectys standards.

With over 3000 employees across 10 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.


Within your role, you will:

  • Prepare operational training analyses for the projects coordinated and as required by the direct manager
  • Identify and assess future and current training needs for the account.
  • Analyses all procedures/tools/procedure updates related to the areas under ownership in order to identify any flaws
  • Actively participates in needs analysis studies to determine training needs within the organization


What will make you successful for the role:

  • At least C1 written and spoken English level
  • Minimum of 1 year Customer Service / Customer Support experience
  • 1 year experience in coordinating training teams/processes in a BPO environment
  • 6 months experience, in coordinating quality & training teams/processes in a CM environment is a plus


Sounds good? Find out what you can get:

  • Competitive salary package
  • The opportunity to work in a multi-cultural environment
  • Flexible working schedule
  • Private medical insurance
  • Learning programs for your development
  • Wellness activities for your wellbeing


We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background.

Apply Online

Share via
Copy link
Powered by Social Snap