Global Operations Quality Assurance & Project Training Coordinator

Bucharest, Romania
Posted 4 weeks ago

Do you love working with people? Are you quality-oriented, organized, and like working in a structured environment?

With over 3000 employees across 8 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

 

What will make you successful for the role:

  • At least a C1 level and English (both written and spoken); 
  • Skills for using the Windows operating system and related applications (MS Office package, internet use); 
  • 2 years of experience in coordinating quality/training teams or leading operations teams, while having QA duties/experience; 
  • Methodological knowledge specific to pedagogy (presentation and rhetoric). 

 

Within your role, you will:

  • You will coordinate the assigned team and be responsible for completing all activities within the assigned projects;  
  • You will update daily progress in related reports and monitor carrying out activities following the agreed plan/strategy; 
  • You will monitor and evaluate training sessions’ effectiveness, success and ROI periodically and report on them; 
  • You will work with account managers to address quality and learning issues, instruction problems, or new educational needs; 
  • You will prepare operational quality & training analyses for the projects coordinated and as required by the direct manager; 
  • You will actively participate in training needs, analysis studies to determine training and quality needs within the organization; 
  • You will work closely with PM/HR for talent planning & acquisition to ensure accurate staffing & forecasting of resources. 

 

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multi-cultural environment; 
  • Private medical insurance subscription; 
  • Everything you want to read from Bookster; 
  • Learning programs for your development; 
  • Wellness activities for your wellbeing.

 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

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